I had booked 4 rooms for family. I was first to check in and confirmed there were 4 rooms booked yet as each family group booked in they were initially told there was no room booked for them. We chose as a group to eat in the hotel on our first night. We sat on 2 tables of 4 in the bar area and ordered our food accordingly. One table who ordered mains only were served no problem the other table had to chase main courses after a long wait. 2 mains turned up and after another long wait I had to chase my wife and my main course. In fairness to the 2 young female staff who were serving they were doing the best they could. They apologised and said the order hadn’t been sent to the kitchen they would chase it up. They then offered a refund on the 2 missing meals. After another wait they came and said if we didn’t want the meals they would cancel them. We said we were very hungry by this point and needed to eat. Eventually way after everyone else had finished eating our meal arrived. Such a shame as everybody agreed the food was really nice. There was a complete lack of management presence keeping an overview of things. The following night we decided to eat at the local pub which was great. On returning to the hotel, not late a little after 9, on the second night there was a member of staff at the desk by the front door who greeted us and watched 4 of us make our way to the bar area. The bar was empty and no bar staff on duty. We hung around for about 10 minutes eventually a lady who looked as though she was on her way home after her shift asked if we were ok. I said I was wondering if there was anyone to serve on the bar and she said yes I’ll get the chap on reception. The very same guy who had greeted us and watched us walk into the bar. Breakfast on our last morning was a bit of a shambles. The previous morning there had been a hot buffet which worked great. The last morning orders were taken for hot food.

Great location, nice internal decor, rooms fine.

Stayed in May 2024

The bedroom window wasn't secure and I was on the ground floor.

Very helpful staff and the bar and restaurant were very good.

Stayed in May 2024

Just a bit dated

Staff great left some things which they posted for us. Excellent communication

Stayed in April 2024

My only disappointment was that in such a beautiful location our room had no view at all. And as it was a suprise booking for my husband's 60 th birthday my heart sank when I entered the room and it overlooked a back enclosed area.

Beautiful location

Stayed in May 2024

The radiator had no controls on it, so the room was rather hot. We had the window wide open, and so did lots of other guests. Rather wasteful. There were a few areas of damaged or dirty wallpaper in the bedroom.

The room was fine, with a comfortable bed. We ate a nice evening meal in the restaurant.

Stayed in May 2024

Meal could of been better for an Italian.

Staff were very friendly

Stayed in May 2024

Suite was tired 4 poster bed was broken and missing the top half of the bed. Wallpaper peeling, a leek sometime in the past near the window. Cracked sink and tiles in the bathroom and shower had mould spores along the outer edge. Get these few problems sorted and the suite would be superb.

The building was very grand and the location was perfect.

Stayed in May 2024

It could do with new carpets and decoration

Location

Stayed in May 2024

Needs a good refreshing - poorly maintained - looks run down in places. Nowhere to work in room 6. Noisy toilet, using too much water. Breakfast was very poor first two days then radically improved the next two days - when female server returned. Male member of staff did not rectify lack of coffee, croissants, fruit... Could still be much improved.

Impressive historic building in a great spot for walking and visiting Macclesfield, Manchester and Peak District.

Stayed in May 2024

Room was adequate but bed very uncomfortable, needs a new mattress or at least a thick mattress topper. Evening meal disappointing, bland soup, potatoes with chicken were burnt. Staff underwhelming not very productive nor very friendly considering we were the only guests bar 2 or three others. Very underwhelming breakfast, buffet was bare, had to ask for everything nothing was offered nor suggested that for example fruit existed. Luke warm coffee in a thermos, no other coffees on offer. During our meeting lunch was poor. No fruit no little biscuits no nice touches. No one at the hotel seemed that bothered we were there.

It’s in a pretty location. Lovely looking entrance which promises a nice stay but it was not

Stayed in April 2024

The inability to help with a problem re room booking

Its location. Full of character, downstairs is very nice. The standard bedrooms in an extension are ok but updating.

Stayed in April 2024

Marks over the walls made it feel a bit dirtier or worn than it actually was. (I did stay in one of the cheaper rooms)

Comfortable beds, great water pressure that made for a good shower and nice location.

Stayed in April 2024

Value for money

Friendly and comfortable

Stayed in April 2024

Every thing was positive no negative things.

The location and friendly atmosphere.

Stayed in April 2024

It must have been a while since last refurb as whilst I loved the colour scheme it was looking tired and the tables were sticky and cobwebs above our heads

Lovely location and liked the layout inside and the decor

Stayed in April 2024

Beds were lumpy and uncomfortable. No lock on bathroom door and where it had been there was a hole. No hand soap. Shower was poor.

The room was big and we were able to bring our dog. Plenty of parking. The communal areas were nice. We did not make use of the dining room so cannot comment on this, but it looked nice. Staff we did meet were pleasant

Stayed in April 2024

Some areas of our room were very dusty- needed a clean! Italian restaurant could do with improvement- the carbonara was overcooked pasta with scrambled egg!

Great location and attractive interior. Friendly staff.

Stayed in April 2024

Grand old house, very friendly and helpful staff. Especially Jennifer, she went above and beyond.

Stayed in April 2024

Downstairs was more attractive corridors were a bit worn with tired carpets . Windows we’re mouldy with damp and snow latches we’re broken reported to reception staff who said they would attend ton

The room was smaller than expected and we booked a superior room . Breakfast was quite nice although fresh orange juice would be nice , teapot and cups saucers not mugs Bathroom was really nice could have been bigger and maybe a handrail for shower in bath . Evening meal was again nice but to have vegetables at extra cost not really good .

Stayed in April 2024

Some areas could do with fresh decor. Eg corridors to bedrooms.

Very convenient to our plans for the weekend. Nice eve meal. Very comfortable bed. Went elsewhere for breakfast.

Stayed in April 2024

Rooms were cold from leeks in windows. Meal in restaurant had very bad service.

Lovely building and one really decent member of staff. Food was good.

Stayed in April 2024

First room was not as booked and noisy.

I like the location, as had been in February

Stayed in April 2024

The food and service at dinner in the restaurant didn’t make us want to book breakfast the next day.

Great value for money a clean spacious and comfortable room, dog friendly.

Stayed in April 2024

as my last visit. limited draft beer, and very expensive bar prices had to find a bar server no atmosphere in the bar

location

Stayed in April 2024