Jackson Lane, Macclesfield, SK10 5BG, United Kingdom
#30 of 36 hotels in Macclesfield
Guests' ChoiceBased on 1887 hotel reviews
7.1Cleanliness
7.5
Comfort
7.5
Location
8.5
Facilities
7.2
Staff
8.4
Value for money
7.4
Free WiFi
7.6
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End of dialog contentReviewed: 29 April 2024
Per
United KingdomRoom was adequate but bed very uncomfortable, needs a new mattress or at least a thick mattress topper. Evening meal disappointing, bland soup, potatoes with chicken were burnt. Staff underwhelming not very productive nor very friendly considering we were the only guests bar 2 or three others. Very underwhelming breakfast, buffet was bare, had to ask for everything nothing was offered nor suggested that for example fruit existed. Luke warm coffee in a thermos, no other coffees on offer. During our meeting lunch was poor. No fruit no little biscuits no nice touches. No one at the hotel seemed that bothered we were there.
It’s in a pretty location. Lovely looking entrance which promises a nice stay but it was not
Stayed in April 2024
Reviewed: 27 April 2024
Christine
United KingdomThe inability to help with a problem re room booking
Its location. Full of character, downstairs is very nice. The standard bedrooms in an extension are ok but updating.
Stayed in April 2024
Reviewed: 27 April 2024
David
United KingdomMarks over the walls made it feel a bit dirtier or worn than it actually was. (I did stay in one of the cheaper rooms)
Comfortable beds, great water pressure that made for a good shower and nice location.
Stayed in April 2024
Reviewed: 26 April 2024
Rebecca
United KingdomValue for money
Friendly and comfortable
Stayed in April 2024
Reviewed: 23 April 2024
Daniel
United KingdomEvery thing was positive no negative things.
The location and friendly atmosphere.
Stayed in April 2024
Reviewed: 21 April 2024
Julie
United KingdomIt must have been a while since last refurb as whilst I loved the colour scheme it was looking tired and the tables were sticky and cobwebs above our heads
Lovely location and liked the layout inside and the decor
Stayed in April 2024
Reviewed: 21 April 2024
Buck
United KingdomBeds were lumpy and uncomfortable. No lock on bathroom door and where it had been there was a hole. No hand soap. Shower was poor.
The room was big and we were able to bring our dog. Plenty of parking. The communal areas were nice. We did not make use of the dining room so cannot comment on this, but it looked nice. Staff we did meet were pleasant
Stayed in April 2024
Reviewed: 21 April 2024
Natalie
United KingdomSome areas of our room were very dusty- needed a clean! Italian restaurant could do with improvement- the carbonara was overcooked pasta with scrambled egg!
Great location and attractive interior. Friendly staff.
Stayed in April 2024
Reviewed: 19 April 2024
Christopher
United KingdomGrand old house, very friendly and helpful staff. Especially Jennifer, she went above and beyond.
Stayed in April 2024
Reviewed: 16 April 2024
Dorothy
United KingdomDownstairs was more attractive corridors were a bit worn with tired carpets . Windows we’re mouldy with damp and snow latches we’re broken reported to reception staff who said they would attend ton
The room was smaller than expected and we booked a superior room . Breakfast was quite nice although fresh orange juice would be nice , teapot and cups saucers not mugs Bathroom was really nice could have been bigger and maybe a handrail for shower in bath . Evening meal was again nice but to have vegetables at extra cost not really good .
Stayed in April 2024
Reviewed: 12 April 2024
Davin
United KingdomSome areas could do with fresh decor. Eg corridors to bedrooms.
Very convenient to our plans for the weekend. Nice eve meal. Very comfortable bed. Went elsewhere for breakfast.
Stayed in April 2024
Reviewed: 11 April 2024
Peter
United KingdomRooms were cold from leeks in windows. Meal in restaurant had very bad service.
Lovely building and one really decent member of staff. Food was good.
Stayed in April 2024
Reviewed: 9 April 2024
Andrew
United KingdomFirst room was not as booked and noisy.
I like the location, as had been in February
Stayed in April 2024
Reviewed: 6 April 2024
Lauren
United KingdomThe food and service at dinner in the restaurant didn’t make us want to book breakfast the next day.
Great value for money a clean spacious and comfortable room, dog friendly.
Stayed in April 2024
Reviewed: 6 April 2024
Mark
United Kingdomas my last visit. limited draft beer, and very expensive bar prices had to find a bar server no atmosphere in the bar
location
Stayed in April 2024
Reviewed: 3 April 2024
Skoyles
United KingdomElectronic key access failed each time we returned to the room. Got a bit wearing trapsing back to reception to have it reset, especially as we were in room 73, a long way off!
Lovely breakfast. Great staff at both reception and in the breakfast room.
Stayed in March 2024
Reviewed: 2 April 2024
Leigh
United KingdomThe dog friendly rooms are not maintained to the same standard as the rest of the hotel. Breakfast is £14.95 per person but there wasn't limited items. Kitchen slow to replenish self service containers as the food is eaten, we had to keep asking and waiting for food items.
Beautiful entrance, dining room, bar and suites. The location for walks is perfects. Local pub up the road for food and drinks.
Stayed in April 2024
Reviewed: 1 April 2024
Rachael
United KingdomIt's a tired place and needs love and care. The corridors are cold and smell of damp. My room had dust in areas which hadn't been touched and the carpet was stained and old. I had booked for the early deal for my tea supposedly £9.50 for pizza or pasta and a glass of wine. I was left waiting for half an hour with the wine and I was the only person so they weren't run off their feet. Gave up and was charged over £6 for the wine. You get the impression that nobody cares about the place or the people in it. The dogs seem to have free rein at breakfast sitting up on chairs and drooling over the food. They weren't in the main restaurant but it's enough to put you off even seeing them in the bar area. There was a wedding whilst I was there, why they can't tell you prior to your stay that these things are happening I felt very in the way and awkward. I would go back to Bollington but not here. I've had nicer stays in a Travelodge.
The location is perfect so close to amenities and nice walks. I didn't use the car for my entire stay. I also liked the smart TV in my room.
Stayed in April 2024
Reviewed: 1 April 2024
Ramsay
United KingdomThe staff weren't very attentive and came across rude at times. I waited a long time to get served a drink at the bar. The food at the casa restaurant wasn't very nice, both myself and my partner had the steak and it was tasteless and tasted like charcoal.
The location was good. The hotel was clean and comfortable and the decor was lovely
Stayed in March 2024
Reviewed: 31 March 2024
Terri
United KingdomThe view out of our room wasn't great, the room was also next to the exit door so did cause our dog to bark abit as the door closing/opening was loud. I also actually slipped over down some steps on the grounds of the hotel, i notified reception that they will needs gritting as i didn't want anyone else to fall over as I did injure myself falling.
Great location, great food very good value for money, room was clean and tidy and the staff was friendly. I would definitely stay again.
Stayed in March 2024
Reviewed: 30 March 2024
Vikki
United KingdomA very pleasant stopover, beautifully clean! The staff were very helpful.
Stayed in March 2024
Reviewed: 28 March 2024
William
United KingdomN/A
N/A
Stayed in March 2024
Reviewed: 25 March 2024
Michael
United KingdomExcellent rooms and a good breakfast
Stayed in January 2024
Reviewed: 25 March 2024
Rpuk
United KingdomRooms comfortable but in need of an update.
Very dog friendly with grounds to walk them
Stayed in February 2024
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