Everyone was so kind and the room was incredible.

Stayed in April 2024

Nothing

I received a complimentary upgrade to a suite that was stunning.

Stayed in April 2024

Beautiful decor, superb customer service, comfortable bed and everything supplied in bedroom for a great stay. Really appreciated having a fridge in the room too.

Stayed in April 2024

The glass door to our room opened out on to the path to the gym and wasn’t very private and we had to have the blinds down so natural sunlight

Great location, quirky bit tasteful decor. Really comfortable bed and facilities in room

Stayed in April 2024

The layout of the hotel is a little confusing because it's 12 townhouses, not contiguous, which were made into a hotel. It's an adventure finding a new way to your room every day -- it was actually a lot of fun, in fact a good memory exercise.

Breakfast was excellent, lots of variety on the menu or buffet at "The Elder" restaurant. We are a wonderful evening meal at The Elder with meat and other items sourced from the hotel's land holdings near Bath. The location is fantastic, close to the Bath Abbey, The Baths, Prior Park and also a short walk to the train and bus station. It could not be a better location. The staff could not have been more helpful, more than once when we asked a question, a staff member actually walked with us to where we were trying to go in the hotel.

Stayed in April 2024

No bottled water in the room.

Breakfast was delicious! Complimentary mini bar in our room,was a lovely touch......although, we only used the tea,coffee and biscuits! Many hotels of this standard would charge for the contents of the mini bar.

Stayed in April 2024

A little bit on the slow side with breakfast orders.

Location is perfect

Stayed in April 2024

All good.

Breakfast was fantastic. And dinner was good too. And the location is very central and easy to find yet not noisy. And very accommodative to extend my check out time to nearer my departure coach time. I had a very comfortable and enjoyable stay for my first time as a solo senior traveller. Thanks so much.

Stayed in April 2024

Beautiful

Stayed in April 2024

Maybe because the room was small the ventilation wasn't so great, after the showers the air in the whole room stays damp for a long time, also there was something with a sewage, weird smells in the morning when waking up, or after returning to the room after some time you could tell something was smelling funny in the bathroom.

Very good location, beautiful interiors, very friendly and helpful staff, this hotel is in a historic building and we liked the modern twist on it done by the hotel chain. Breakfast was very good, good options and very nice service. Would stay here again if we travel to Bath again!

Stayed in April 2024

Lovely furnishings Very convenient for centre of Bath and station

Stayed in April 2024

We were in room 633 and there was a sour smell in the bathroom. If you’re in the central house it can be a bit confusing finding your way round but a couple of times in and out and it’s fine.

Lovely central property. Car park really close too. Breakfast was beautiful.

Stayed in April 2024

The dust from renovations to the building. An unavoidable circumstance.

This is an ideally situated hotel for visiting Bath, quirky but comfortable. The staff were amazingly good and I observed, very competent with dealing with awkward guests. The food was excellent, dinner and breakfast. My only negative thing to say was something the hotel couldn’t really help and that was the dust in the Elder Restaurant caused by the ongoing reservations to the building.

Stayed in April 2024

When we checked in, they said we were staying in the other building of the hotel. Due to construction works we had to access this through multiple lifts and a courtyard. We were given a key card to another door which was much more accessible and we used this secondary door throughout our stay. Due to this we didn’t feel like we were staying in the hotel. We didn’t use the hotel bar due to this. Just felt like we were not part of the hotel and at no point saw staff until breakfast or when checking out. Such a shame as what we saw of it when checking in it looked nice. In this part of the building at night it was very noisy hearing the nightlife, struggled to go to sleep and it woke us up. We only stayed 2 nights but would have asked to move rooms if any longer. Breakfast - food was delicious, however tables very close together and no privacy to have a conversation.

Ideal location close to the centre and parking opposite. Very clean, comfy bed, topped up mini fridge with refreshments daily. Lovely decorated room. Staff were friendly.

Stayed in April 2024

Price

Staff and comfort

Stayed in March 2024

Waiting for half hour for a bacon sandwich. Rooms not made until 4- 5 in the afternoon.

Loved the location and freebies such as mini bar and nice toiletries. Friendly staff. Quite hotel.

Stayed in April 2024

Chipped/cracked glass in room on arrival. Sometimes mini bar alcohol not restocked. Would be nice that backgammon board had white set dice - mentioned six months ago still the same.

Quality of breakfast is great - don’t ever change the eggs or we go elsewhere :). Great location, staff good.

Stayed in April 2024

Numerous little ants were a common sight in the room, not offensive but undesirable. The radiator was intermittently noisy. The coffee machine leaked onto the table and floor if not emptied. Hotel was informed. Breakfasts were good, but serving staff seemed a bit unorganised.

Great location, clean, very comfortable, beautiful room, big TV, great WiFi. Great friendly and professional staff.

Stayed in April 2024

A/C kept auto shutting off about every 2 hours like it had a timer. Reported to front desk upon departure They said it was a malfunction and would get it fixed. Room 414

Alberto was so helpful and nice! Location great. Decor and signature scent wonderful. Nice size room. Very good breakfast. Would recommend! Staff very friendly and helpful!

Stayed in April 2024

Nothing

It was fabulous

Stayed in April 2024

We loved the interconnecting upgrade

Stayed in April 2024

Parking is difficult and expensive.

Really good spacious room with good lighting. Very friendly and helpful staff. Very good breakfast, especially the poached eggs.

Stayed in April 2024

Pillows too soft (in common with most hotels unfortunately!)

Very good

Stayed in April 2024

External noise from building work, nearby doors, and a fan in the bathroom

Friendly and efficient staff

Stayed in April 2024