Nately Scures, Hook, Hook, RG27 9JS, United Kingdom
#10 of 10 hotels in Hook
Guests' ChoiceBased on 3461 hotel reviews
6.2Cleanliness
6.9
Comfort
7.0
Location
7.8
Facilities
6.6
Staff
7.7
Value for money
7.2
Free WiFi
4.4
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End of dialog contentReviewed: 14 May 2024
Jennifer
United KingdomVery dated and somewhat dilapidated facilities (peeling wallpaper, old bathroom fixtures left on walls, broken shower gel holder, etc)
Location - perfect for quickly getting into town
Stayed in May 2024
Reviewed: 12 May 2024
David
United KingdomVery dated and not ever so clean. Poor service in the restaurant.
Stayed in May 2024
Reviewed: 12 May 2024
Colin
United KingdomHotel in need of some upgrade/refurbishment Pool nice but area grubby and run down. Especially changing room. Breakfast overcooked and was seated in the middle which wasn't nice. Room change was ok except fan outside window kept me awake all night which was not ideal.
Good location. Staff all fab. Changed room which was done easily and smoothly without fuss. Dinner was good. Room good size . Hotel very quiet although that is not good for business.
Stayed in May 2024
Reviewed: 12 May 2024
Anthony
United KingdomHandy for the time wanted to stay
Convenient location suitable for my needs
Stayed in May 2024
Reviewed: 12 May 2024
Susan
United KingdomThe charge for each person to use the internet both had to pay to use the room was very basic advertised sky but no sky usb socket in wall not working lights with no switches a couple using the room only one towel provided no phone in room had to keep walking to reception for missing items shower inside bath very slippery when shower in use I am disabled so had to shower was a bit scared to move around as it was like a skating rink once you started using soap shampoo ect Breakfast was OK small portions but good variety
The location the proximity to the event we were attending
Stayed in May 2024
Reviewed: 10 May 2024
Kevvybabes
United KingdomNo hot water, charged for the facilities, the breakfast situation, housekeeping overlooked twice, breakfast staff not listening
Staff were friendly the building and decor were intriguing. Gym and pool were good
Stayed in May 2024
Reviewed: 6 May 2024
Christopher
United KingdomNo hot water for showers in the morning. Seemed to apply to most of the guests so I assume there was some sort of heating issue. Staff didn’t mention it unless asked.
Location and value for money
Stayed in May 2024
Reviewed: 5 May 2024
Ameyiwa
United KingdomNo hot water and light
It was quite
Stayed in May 2024
Reviewed: 4 May 2024
Paul
United KingdomSuch a shame, used to be a good hotel and is a lovely building now very dated and used as a cheap overnight stop for contractors. Space totally unloved and not used to its potential. Staff not particularly interested.
Location is good for visiting family
Stayed in April 2024
Reviewed: 18 April 2024
Mark
United KingdomPaying for WiFi, yellow stain on bathroom floor
Friendly staff, good value for the price
Stayed in March 2024
Reviewed: 6 April 2024
Stuart
United KingdomRoom very small. Bathroom door hanging off hinges and unable to close. Electric room heater not working, room very cold(15.5c). No mirror in bathroom. Bed mattress springs “pinging” with every movement. No lift. Kettle just about fitted under water tap.
Place was clean and organised.
Stayed in April 2024
Reviewed: 4 April 2024
Steve
United KingdomNo heat in bathroom, had to bleed bedroom radiator.
Much better now work as been done!
Stayed in March 2024
Reviewed: 30 March 2024
Huw
United KingdomNOthing personally but I feel others who stay may be disappointed when comparing photos with reality. Its is all a bit tired and dated, but as I said above very clean and v friendly staff
Room was fine. All a bit dated but clean and not an issue for an overnight stay. Reception staff were excellent. Very friendly and helpful
Stayed in March 2024
Reviewed: 28 March 2024
Stuart
United KingdomVery small bar area for relaxing and eating. Needs a good clean and property is very tired. Reflected in the price so all ok
Location and staff were friendly. Food was nice
Stayed in March 2024
Reviewed: 23 March 2024
Sophie
United KingdomThe room was so noisy, I didn't sleep at all. Not the most clean either. Easy to get to and good parking.
Stayed in February 2024
Reviewed: 11 March 2024
Carol
United KingdomThe food was very average
The room was clean and comfortable
Stayed in March 2024
Reviewed: 8 March 2024
Pavlo
United KingdomNeeds some refurbishing work internally
Original design, location, staff
Stayed in March 2024
Reviewed: 6 March 2024
Elaine
United KingdomBathroom unfortunately rather dated
Room was comfortable
Stayed in March 2024
Reviewed: 3 March 2024
Sian
United KingdomFelt a bit dated and run down, small bed, no pressure in hot water tap, came out as a dribble, the cooked breakfast wasn't great and the coffee latte from the breakfast coffee machine was disgusting.
Country Hotel that was quiet and great location.
Stayed in March 2024
Reviewed: 3 March 2024
Steve
United KingdomDifficult to check in as the woman couldn’t find my booking.
Wanted to check in at 2pm so had to pay the extra £15 to do that. Tried to get some sleep as I’d been on the road for 7 hrs. Got a knock at my room door with an electrician coming into the room to do some work. Went and slept in the car.
Stayed in February 2024
Reviewed: 26 February 2024
Craig
United KingdomSitting in the bar for dinner, the bread was still partly frozen and the soup was on the colder side of warm. No lifeguard at poolside, kids being allowed to jump in the pool. The dinner menu could be better for the guests that choose to add on dinner before they arrive, the menu changed from the morning to the evening. The staff seemed to be trying their best as there was a party on at the same time. The hairdryer in the room was not connected, had to get a spare. The furniture is dated in the rooms.
Breakfast was nice, a good choice of hot & cold, swimming pool, Sauna & Steam room were good, Room was warm.
Stayed in February 2024
Reviewed: 23 February 2024
Angela
United KingdomDated and lacked staff being attentive at evening meal.
Food was nice.
Stayed in February 2024
Reviewed: 23 February 2024
Mark
United Kingdomnothing
Reasonable hotel, good facilities, better than expectations. Good breakfast and choices. No issues with stay. Hot water on tap, fills bath very quickly.
Stayed in February 2024
Reviewed: 9 February 2024
Dean
United KingdomBit run down and walls were thin so quite loud
Fairly cheap
Stayed in January 2024
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