Expensive parking. 30 pounds per night.

Great room size, and bathroom facilities. Parking underground.

Stayed in April 2024

Couldn't get an invoice - still trying to get one!

Stayed in April 2024

The rooms were excellent, the staff were excellent and the little gym was very well equipped.

Stayed in April 2024

No vath Location

Late checkout Courtesy bus Great room

Stayed in April 2024

Difficult to find by bus - driver has no clue and you cannot see it is the Hyatt, or even a hotel, until you stand right in front of the main entrance, assuming you can find that and have not missed the 'Sainsburys' bus stop which is before you pass the hotel... Suggest you get it renamed. Hotel info not in room - found it eventually in the LIFT! All the breakfast options and times should be displayed in the room. Coffee at the coffee bar was far too bitter - maybe that is why they offered a filter alternative. Service very slow there. Breakfast in main restaurant did not offer a small continental-type option - twenty quid to get just cereal and toast was a bit much (not available at the coffee bar). Cooked breakfast adequate but uninteresting - the sausages were particularly dire and largely devoid of meat - should be better at this price. Only one chair in room for two people. Walls a bit thin and transmit any sudden sounds, seemingly via the building structure. TV sound rather poor but no adjustment possible to raise the treble for my ears, so had to perch on end of bed to watch. Difficult to manage the a/c/heating. Room door did not shut properly unless you leaned on it. Wet paint on walls of corridor. Painting of some ugly concrete walls in vestibules not done. Ugly piping and wiring above ground floor spaces - you need a ceiling for a more cosy experience. Only one bus service and very slow - difficult to get East of the centre (it does not live up to its title of 'Universal'). Main door keeps opening to let in wind every time you pass it. Reception did not know where Cambridge Register Office was, and so could not tell taxi where we wanted to go, because it was an online-only service and he could not check whether the taxi already knew where it was (they did, of course). Surroundings quite bleak but I suppose it will be better when the trees have grown.

The scrambled egg creation at the small bar was fantastic! Room quite comfortable - good sleep Easy to get to from station by comfortable electric bus. Lunch/dinner restaurant has plenty of options. Staff all brilliant and eager to please, even the one who has to manage reception without the luxury of a chair - sat on a piece of walling with one foot in a cabinet drawer. Room quite good. Plenty of coat hangers. Good lighting options. Handy for the event centre opposite.

Stayed in April 2024

Ordered home cooked bread and olive oil, but it does not state that it is sourdough. Left 2 portions as it didn’t taste great.

Great location with friendly staff and really nice rooms

Stayed in April 2024

Location was okay as bus stop was right opposite the hotel and ran quite frequently

Stayed in April 2024

- Nothing

- Rooms are good

Stayed in April 2024

Would be great to have a coffee machine in the rooms - they are cheap to provide including 2 - 4 pods!

Lovely room and facilities The hotel restaurant services amazing food and the staff are so friendly

Stayed in April 2024

Bed sheet had holes. Missed a toilet brush in the wc.

Helpful and friendly stuff. Good wifi and breakfast. Clean wc, room and bed.

Stayed in April 2024

no issues to report to you

room clean and quite, breakfast good choice, evening meal good choice, its a place you can go if you are travelling on your own or with company

Stayed in April 2024

Poor location; didn’t see any smile from the staff.

Newly furbished; modern design.

Stayed in April 2024

Didn't know that I had to use my room key in the lift.

Very clean, spacious room and excellent shower Lovely breakfast, modern contemporary style.

Stayed in March 2024

Clean and efficient

Stayed in April 2024

The breakfast is a bit late on the Saturday (starting at 7:30), as we were travelling, we expected an earlier time but we did manage to enjoy the breakfast either way.

The staff was lovely, helpful and the room clean and extra comfortable.

Stayed in April 2024

Me and my partner stay very often, we always feel welcome and comfortable when we stay and we love everything about the facility. We love to bar behind and we love how cosy the rooms are.

Stayed in April 2024

Rooms clean and well equipped. All the staff we interacted with were very helpful, friendly and polite.

Stayed in April 2024

Parking

Great room and social facilities

Stayed in April 2024

Had to pay for parking. Given the hotel is outside the city centre I expected the parking to be included. Breakfast at £20 is expensive(£12 would be good value for money)

Rooms were clean, modern and big

Stayed in April 2024

NA

Location was out of the way but it was made worth it because you had a all-day business ticket pass which helped you travel freely.

Stayed in April 2024

Very clean and quite to in very good location

Very nice place would definitely recommend and we will be going back their to stay again

Stayed in April 2024

A bit remote although a grocery store nearby. A bit challenging to find. No signage to see.

New, clean and extremely comfortable.

Stayed in April 2024

Nothing

Friendly staff. Nothing too much trouble. Clean, comfortable room.

Stayed in April 2024

No complaints really.

Parking available, which was a plus.

Stayed in March 2024