Very firm mattress. Room could do with a fresh paint and update. Some cracks in bathroom but did not effect use of items. Not fault of hotel but would recommend upgrading to room with a window as basement rooms get very hot especially when 20°+ outside

Brill location, marjoity of tube lines could be accessed within 20 mins walk. Good value for money. Safe and easy to access car park for reasonal price. Fridge in room very usual and more than enough space for 2 people

Stayed in May 2024

Slept in a basement, sink too close to the toilet, difficult to open windows as they were sliding windows so you couldnt leave them open for fresh air as someone could potentially enter the room.

Great location, very close to the park, safe, great place to explore central London

Stayed in May 2024

Personnel is very helpful, 24h reception Public transport is close. Lot of shops and restaurants in the area

Stayed in May 2024

When you go to bed you need a stone to kill the lights in the room because there's no switch. No shelf or bedside table to put your phone on (which you need because you have to use the flashlight when you go to sleep). And they should give their plumber a stern look :-; The No 1 button from the loo didn't work so you always had to do a full flush. Hot and cold water pipes of the bathrom sink were installed the wrong way around, so you never get the temperature you expect.

The hotel is in good condition and there's a car park in the back (to be booked seperatly via yourparkingspace.co.uk). Hyde Park and Queensway Tube station are just a couple of metres away. There's a small kitchenette.

Stayed in May 2024

comfortable beds and nice hotel. liked the location.

Stayed in April 2024

Super small bathroom. Smaller than a bed

Nothing

Stayed in April 2024

The room and toilet is too small...

Reception staff good service

Stayed in May 2024

Nothing to dislike. It was good value for money in the centre of London

Location and on site parking which is very unusual in central London

Stayed in April 2024

No view from window onto the street as shutters permanently closed and only a high window to give light. For obe night this wasn’t a problem

Location, cleanliness.

Stayed in April 2024

TV was jokingly old. Cable was showing some channels, but not all that were in the TV menu. Everything was quite cramped - corridors narrow, room - quite small. Bathroom was decent size, but the shower itself was also small.

The area is quite nice, green and quiet for London. Two subway stations are nearby, as well as pubs, shops, and anything else you might need. The room had a fridge, stove, sink, and some dishes. Additionally - there was an instruction for food delivery.

Stayed in April 2024

There weren’t any window blinds. If you don’t wear an eye mask you might struggle to sleep.

Location

Stayed in April 2024

The room on ground floor did not have any window, hence not well ventilated.

Helpful staff, clean property, excellent location.

Stayed in February 2024

Could hear noise in other rooms and bathrooms. Shower doors could not not be shut completely. There's a small kitchen with hob, but no cutlery, no pan and no microwave.

Staff was friendly and helpful. Bed was comfortable.

Stayed in April 2024

Furniture a bit dated and could do with a refresh generally.

Had everything you needed and a good location. Clean and quiet. Pleasant staff.

Stayed in April 2024

Very small room

Clean, central and the right price

Stayed in April 2024

The bathroom was very small, very little room to move around due to lack of space. Dark, instead of light curtains, would have been advisable to use in the room to enable one to block out the early morning light if one is a light sleeper.

The check-in and check-out processes were quick and the receptionist was very friendly and professional. The room itself met my expectations and was very clean. The location was less than 10 minutes away on foot from Bayswater and Queensway Underground stations and is also situated close to a wide variety of cafés, pubs, restaurants, supermarkets and Kensington gardens.

Stayed in April 2024

The bathroom was soooooooo small. Almost couldn’t fit

Stayed in April 2024

small bathroom

Very good location. Very clean. Staff very nice

Stayed in April 2024

One thing that could improve tremendously the confort of the room at stayed in is to have opaque curtains. For some people, it is hard to sleep with the outdoor artificial spot light or the morning light. Alternative option could be to provide night mask for eyes

The location is great and the service and overall standard provided is aligned with the budget range for the location. This is the second time I stayed in this hotel.

Stayed in March 2024

We asked for a non-basement room, since we booked well in advance, didn't receive one. The noise cancellation is poor- you definitely need earplugs if you want to sleep. The bathroom was very small, you can't sit on the toilet properly, and the shower is definitely not for extra large people.

The bed was comfortable. There was a fridge, hairdryer, basic utilities. The room was cleaned while we were out. We weren't looking for anything fancy, so it was fine for us. The staff was friendly. Location was good.

Stayed in April 2024

Lack of microwave and thin walls - noise from corridor was intrusive.

Located near shops and transport, together with parklands. Staff were friendly and approachable. Very affordable.

Stayed in April 2024

Small room but we tried to make ourself comfortable. Just enough for two people. Not enough space for two luggages.

Convenient . Easy access to subways. The streets are very quiet and night. They have lift and 24/7 reception service

Stayed in March 2024

Wifi was very bad and did not function most of the time. Our room was only separated from the neighboring room by a door, therefore not very soundproof.

very clean, kitchenette with basic utensils like kettle, cutlery, plates etc., location close to hyde park/notting hill and 5min walk to the circle line metro.

Stayed in March 2024

We appreciated the service, from the cleaning staff to the duty staff, they were always nice and helpful. The room had a stove and cutlery. We were touched that they cleaned the cutlery also every day, which was a bit disturbing because it was our responsibility to clean the cutlery after we used it.

Stayed in March 2024