9 West Quay Road, Southampton, SO15 1RA, United Kingdom
#22 of 34 hotels in Southampton
Guests' ChoiceBased on 2760 hotel reviews
7.5Cleanliness
8.1
Comfort
7.9
Location
8.8
Facilities
7.5
Staff
8.5
Value for money
7.6
Free WiFi
7.6
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End of dialog contentReviewed: 17 May 2024
Jack
United KingdomNothing
Everything was great.
Stayed in April 2024
Reviewed: 16 May 2024
Michelle
United KingdomThe beds were very narrow, and felt they needed to be a bit wider. Almost fell out of bed in the middle of the night as a result.
Staff were friendly and approachable. The location was great for our cruise.
Stayed in April 2024
Reviewed: 15 May 2024
Sharon
United KingdomNothing
Location is so convenient to port, shops and transport. Staff were attentive Very clean everywhere Excellent service
Stayed in May 2024
Reviewed: 15 May 2024
Diane
United KingdomThe shower curtain is too short and water runs over the floor it was disabled room
Stayed in May 2024
Reviewed: 14 May 2024
Sara
United KingdomRoom was very dated - but this did not detract from a very comfortable stay
Easy to find, staff were lovely and room was very clean
Stayed in May 2024
Reviewed: 13 May 2024
Diane
United KingdomLocation easy to check in
Stayed in April 2024
Reviewed: 13 May 2024
Meljones55
United Kingdomperfect location for a business meeting next morning - close to a few good places to eat. The staff very helpfull and friendly - breakfast was very nice and set me up for the day - room was quiet and i got good nights sleep
Stayed in April 2024
Reviewed: 12 May 2024
Julie
United KingdomHandy spot
Stayed in May 2024
Reviewed: 12 May 2024
George
United KingdomMore choices for evening meals
N / A
Stayed in May 2024
Reviewed: 12 May 2024
Edward
United KingdomTemperature control in the bedroom
The very helpful receptionist with parking.
Stayed in May 2024
Reviewed: 12 May 2024
Lorraine
United KingdomThe first floor rooms are reached by about four/five steps once you have alighted from the lift on the first floor.....not good when you have heavy suitcases. I have stayed on upper floors in the past and there were no extra steps to negotiate.
Great place to stay the night before a cruise. The staff were all really helpful and welcoming.
Stayed in May 2024
Reviewed: 11 May 2024
Alexander
United KingdomEverything was great
Friendly staff. Great location
Stayed in April 2024
Reviewed: 11 May 2024
Janet
United KingdomIt is a shame, but not the hotel’s fault, that it is such a complicated walk from the station, even though it is not far.
We stayed overnight prior to joining a cruise. The room was ideal for one night. The hotel was just 10 minutes from the port by taxi. The staff were friendly, efficient and welcoming,
Stayed in April 2024
Reviewed: 10 May 2024
Gaynor
United KingdomN/a
Overall good stay, very helpful smiling staff
Stayed in April 2024
Reviewed: 10 May 2024
Mark
United KingdomLack of choice on the cooked breakfast,but they did looked under staffed
Very central to where we wanted to be ,city and docks
Stayed in May 2024
Reviewed: 10 May 2024
Meiklejohn
United KingdomPleasant staff; always important requirement. Left luggage seemed to be well looked after. Location just right for us. We made an excellent choice to stay with you.
Stayed in April 2024
Reviewed: 10 May 2024
Roger
MaltaCannot think of anything negative.
The breakfast was very good and offered a wide selection of choice, both cooked and continental.
Stayed in April 2024
Reviewed: 9 May 2024
Tina
United KingdomSmall room ! As standard
Near the cruise terminal Breakfast buffet great
Stayed in May 2024
Reviewed: 9 May 2024
David
AustraliaSmall rooms and no fridge to keep medicine and drinks in!
Bar and restaurant well run, close to shops and facilities! Was a short term break
Stayed in April 2024
Reviewed: 9 May 2024
John
United KingdomThe restaurant did not cater adequately for gluten free guests. We had hoped to eat in the restaurant but were unable to because of allergies.
The room had a good view of the cruise ships. It was kept clean. The hotel was conveniently located close to the central station.
Stayed in May 2024
Reviewed: 8 May 2024
Shirley
United KingdomBreakfast was appalling, food undercooked eg bacon, supplies ran low quickly such as toast, milk. Dirty pots left on tables not enough clean cutlery had to wait for these. I know it was a busy time with lots of guests but the staff were not proactive and did not work as a team
Location convenient fir what I had to do
Stayed in May 2024
Reviewed: 6 May 2024
Dlt
United KingdomNothing ideal for our requirements having stayed before
Close to port for cruise ship voyage, ideal for just one night stay prior to bording. Parking available and food on site if required though not an exstensive menu.
Stayed in April 2024
Reviewed: 6 May 2024
Paula
United KingdomNothing. You get what you pay for.
Good value one night stay for what was needed. A cruise holiday. Ideal for parking.
Stayed in April 2024
Reviewed: 5 May 2024
Lee
United KingdomNothing
Staff very friendly food was excellent goo value for money
Stayed in April 2024
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