Big doubts about the company. They needed to be prompted on the arrival day for access details. Turns out they use another company to 'verify your identity' and take £250 deposit off your credit card. Then they have the cheek to charge a non-refundable £10, The clue's in the company name - Superhog! Then they needed another prompt, a week after the stay, to return the deposit.

The flat was well equipped, clean and tidy. Designed by a follower of Buddha. Street parking (in winter) was available nearby. Top Tip - take your own illumination if you want to read in the lounge.

Stayed in January 2024

The entrance and the stairs going down to the basement .

The furnishings and cleanliness.

Stayed in December 2023

Damp smell on arrival. Not been aired. Sofa damp Linen clean but pillows very poor - one very lumpy the other smelt of sweat. Dirty glass in cupboard with mould in it. Overpriced & extra charge waiver fee- made it a most as expensive as the hotel which included breakfast.

Location & decor

Stayed in September 2023

Nothing.....weather let the visit down

Apartment was fantastic..decor fabulous especially the French bed. Loved it.

Stayed in May 2023

The issue we had was with the management company Host and Stay which required from us a non refundable £25 payment or an up front refundable payment of £250 plus a non refundable £10 fee for admin . These charges were not made explicit on the Booking.com listing of the property and notified to us after booking. Our apartment stay in Whitby the day before was excellent with no hidden charges or deposit. We also experienced a barrage of fine print emails from the company - we had 27 in total which was not conducive to a relaxing break. We have still not received the deposit 8 days since we got home although we have been notified it will be returned

Stayed in June 2023

It didn’t have a bread knife, it’s the only negative I can think of!

Beautifully decorated and very comfortable.

Stayed in November 2022

The shower area was quite slippy and could do with a shower mat. The hot water - for washing up - could have been hotter- but we didnt do much washing up. The sofa is quite low - we are at an age where if your knees are higher than your bum it can be difficult to stand up - but it was comfortable. The wardrobe in the bedroom is fine, but if you're not staying long, a hook rail would work fine, and give you just a little more space in the bedroom. These are all picky things about a fine place to stay.

We had a great break in this basement apartment. Ironically if the booking.com listing had made it clearer that it was a basement apartment we would have dismissed the listing, and missed the chance to stay here. The flat is well thought out, and very well designed. Comfortable and all you need for a short break. We were impressed that the host had read previous reviews and had posted litlle notices and made changes to address the points. The bed was large and very comfortable. The electric shower worked well, and was hot! On street parking worked well. Saltburn itself was OK, and we had a good meal at the seaview restaurant on the prom.

Stayed in October 2022

There was nothing to dislike.

This property is a little gem. It is situated in the basement of the house and is beautiful. The bed is massive and comfortable, the kitchen/livingroom is tastefully decorated. Its a great use of the space. The property is situated very close to the beach and all local amenities. We couldn't have wished for a better place. Will definitely be back.

Stayed in September 2022

Only minor points: - Would be good to have a proper handle on the inside of the apartment door (as you have to pull it closed with the little Yale lock knob, which is a bit tricky as the door gets stuck a bit). - There is a slight ‘basement’ smell (but the property is very clean and no discernible damp). - It would be nice to have a better fitting blind in the bedroom (and one for the fire door) to block out the light better.

The property was decorated very nicely and was very well-equipped. Very comfortable bed, and great shower. Great location, easily walkable to everywhere. Easy access / check-in with key safe. Good communication. Underfloor heating which is easy to control.

Stayed in August 2022

the steps are a little narrow and steep.

I booked this property for my mum and step dad. the decor could not have been any more perfect for my mum. my stepdad loved the tv in the bedroom and the shower. myself and kids loved the Buddhas. they want to come back but they would be taking their dog next time so will look elsewhere.

Stayed in August 2022

A bigger freezer, the one we had was small and frosted up so couldn’t put anything in, the shower head wasn’t as powerful as used to

Location was very good, close to all we needed and easy to get to beach

Stayed in July 2022

Carpet was an accident waiting to happen and needed fixing down

Stayed in July 2022

Freezer needs a defrost . No mention in adverts that the apartment was a basement.

Very comfy bed, super clean apartment.

Stayed in July 2022

Lighting a bit poor though

Nice location lovely apartment good size bed and TV

Stayed in June 2022

Grab handle in shower

N/a

Stayed in July 2022

The front door was a little bit hard to close. We couldn’t use the freezer because it completely froze up.

Very comfy bed and very clean.

Stayed in July 2022

Spotless, comfortable and very friendly neighbours.

Stayed in June 2022

Should make people aware that there are two very steep flights of stairs to go down into a basement apartment.

Everything the accommodation was immaculate and very well equipped.

Stayed in May 2022

Basement apartment so very little natural light - the fact that it was a basement apartment wasn’t listed in the details

The property was perfect, spotlessly clean and well equipped.

Stayed in May 2022

With it being a basement accommodation it is a bit dull inside with not much natural light. It's OK for a few days but i couldn't spend any longer there.

Brilliant location for exploring the local area. And plenty to do. The accommodation is beautifully decorated and very comfortable. It had everything we needed for a few days break. The bed was super comfy and the quilt was lovely and lightweight and cosy. Spotlessly clean. The living area kitchen is really spacious. The hosts are local and we're really friendly when we saw them. Easy check in Pubs and restaurants withing walking distance. With lots to do in the area.

Stayed in January 2022

Nothing to dislike

The location and very clean

Stayed in December 2021

Not advertised as a basement apartment. Very little natural light and no outside views.

Cleanliness, decorated to good standard

Stayed in November 2021

the hob didn’t work

Stayed in October 2021

Nothing not to like

Fabulous comfortable apartment located right on the Main Street very clean and comfortable sofa and bed everything you need in the apartment

Stayed in October 2021