Lower Dens Mill, Dundee, DD4 6AD, United Kingdom
#4 of 23 hotels in Dundee
Guests' ChoiceBased on 1864 hotel reviews
8.8Cleanliness
9.4
Comfort
9.4
Location
8.7
Facilities
9.0
Staff
9.3
Value for money
8.8
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 May 2024
Elaine
United KingdomNothing
Clean
Stayed in April 2024
Reviewed: 9 May 2024
Melanie
IrelandThe staff were friendly and helpful. We arrived early and they did their best to get us into our rooms as soon as they were available. The rooms were spacious and clean.
Stayed in May 2024
Reviewed: 9 May 2024
Anthony
United KingdomNothing
Florence on Reception was outstanding
Stayed in May 2024
Reviewed: 7 May 2024
Young
United KingdomExcellent room friendly staff great breakfast
Stayed in May 2024
Reviewed: 7 May 2024
Jon
United KingdomComfy room. Big shower room. Good breakfast.
Stayed in April 2024
Reviewed: 6 May 2024
Hannah
United KingdomVery expensive parking - best to park in the public car park down the road.
Beautifully decorated with lots of thoughtful touches and references to Dundonian culture.
Stayed in April 2024
Reviewed: 5 May 2024
Mcgregor-taylor
United KingdomLighting is slightly dimmer than expected, I would like at least one brighter one in the room
Lovely spacious room, very clean and modern, new bar looks amazing and food lovely!
Stayed in May 2024
Reviewed: 4 May 2024
Vicky
United KingdomDid not like the fact that a £50 deposit is taken from your card on check in with no prior warning
Lovely hotel, top class
Stayed in May 2024
Reviewed: 4 May 2024
Robert
United Kingdomnothing
Everything really
Stayed in April 2024
Reviewed: 3 May 2024
Rebecca
AustraliaBeautiful, funky, spacious rooms. Great shower, comfy bed - the bar downstairs was lovely.
Stayed in April 2024
Reviewed: 2 May 2024
Susan
United KingdomLoved our room with the exposed brick ceiling Great bar area and breakfast delicious
Stayed in April 2024
Reviewed: 2 May 2024
Laura
United KingdomCant think of anything I can fault.
The room are very modern, clean and spacious. We booked this for a work trip, the boys didn't have breakfast included but ate in the in restaurant for dinner and loved it. The staff were pleasant and nothing was a problem.
Stayed in April 2024
Reviewed: 30 April 2024
Silvia
ItalyThe parking is not free and outside the hotel it’s forbidden to park. The curtains were not covering 100% the window and we get a lot of light in the morning.
The hotel is new and well equipped. The water is complimentary. The restaurant is nice and a good option
Stayed in April 2024
Reviewed: 29 April 2024
Donna
United Kingdomchecking out experience was the only bad thing about the stay, the queue on checking out was horrendous and stood for over half an hour, perhaps have more available staff at busy times such as this
Very modern, good sized room
Stayed in April 2024
Reviewed: 27 April 2024
Derek
United KingdomNothing to not like.
Wonderfully stylish room and very comfortable. Stunning reception and seating area. A perfect marriage of historic building and very contemporary interior. A 15 minute walk to the V & A Museum which was the main purpose of our trip.
Stayed in April 2024
Reviewed: 27 April 2024
Christopher
CanadaPillows were not comfortable (both too hard). Lack of parking (and high cost of parking). Breakfast cost was high.
Very nice room layout, with a very nice shower and good welcome treats. Staff was friendly and helpful and attached restaurant was very good (if a little expensive)
Stayed in April 2024
Reviewed: 27 April 2024
Michael
United Kingdom.
Good breakfast
Stayed in April 2024
Reviewed: 25 April 2024
Catherine
United KingdomGreat location, excellent room, fantastic breakfast and great customer service.
Stayed in April 2024
Reviewed: 23 April 2024
Lisa
GermanyThe hotel is really modern, nice interieur. The room blowed my mind - it was very cosy and beautiful, so much space and great facilities (e.g. little coffee machine). The beds were great. It was all really good.
Stayed in April 2024
Reviewed: 22 April 2024
Kim
United KingdomLittle bit too hot in the room at night and could only turn the thermostat down to 18
Good décor, nice room , great bar area
Stayed in April 2024
Reviewed: 22 April 2024
Patricija
United KingdomN/a
I highly recommend this hotel! The hotel's architecture and history gives it special charm and character. The room was spacious and well decorated, with a comfortable bed, great shower and all the expected amenities. We only stayed for a night, but those staying longer will also appreciate tea/coffee making facilities, mini fridge, spacious wardrobe storage, and an iron. The hotel is a 5-10 minute walk from the city centre, in a quiet industrial area. Staff were great, gave us an opportunity to check in early as well as add breakfast on the morning of our stay. The hotel breakfast is delicious and generous. Overall a very pleasant stay :)
Stayed in April 2024
Reviewed: 21 April 2024
Iona
United KingdomPillows uncomfy
Clean, story behind the building
Stayed in April 2024
Reviewed: 21 April 2024
Susan
United KingdomI thought that the room was looking a little shabby- paintwork scuffed and marks on the walls. The breakfast was laid out differently to our last visit and i didnt enjoy the cooked breakfast so much ( and having to collect it from the station where it was laid out)
The room was very tidy and clean, with everything we needed to make our stay comfortable. The bed was cosy and there was good lighting so that we could read. The shower was good- plenty of hot water and toiletries and towels.
Stayed in April 2024
Reviewed: 21 April 2024
Brian
United KingdomBreakfast was disappointing. The continental breakfast was good.However the cooked breakfast was no more than average. Sausages and bacon both overcooked.
Good location, easy access. Comfortable room, friendly staff
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content