9 Old Elvet, Durham, DH1 3HL, United Kingdom
#1 of 16 hotels in Durham
Guests' ChoiceBased on 3007 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.6
Facilities
9.0
Staff
9.4
Value for money
8.4
Free WiFi
8.8
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End of dialog contentReviewed: 16 May 2024
Sally
United KingdomMore instructions on the fabulous blinds in the room..
Shower fabulous.. Breakfast excellent.. Evening meal delicious.. Staff lovely and helpful…
Stayed in May 2024
Reviewed: 16 May 2024
Elzbieta
United KingdomI liked everything
The Hotel is located in very beautiful building very close to centre but quiet, room was great, breakfast too and the restaurant of Marco Pierre White at the hotel really excellent, the staff was very friendly and efficient
Stayed in May 2024
Reviewed: 15 May 2024
Mary
United KingdomIt was good to have the car parking facility at the hotel, though I felt the cost was high.
Excellent location, beautiful building and interior.
Stayed in May 2024
Reviewed: 15 May 2024
Sue
United KingdomI can't fault this hotel.
The hotel is in a beautiful Grade II listed building. The room was excellent - very nicely furnished and a decent size. The bathroom was lovely, with a really good walk-in rain shower. Breakfasts are served in a fabulous room, all beautifully laid out, and there was plenty of choice. Public areas were clean. The staff were exceptionally friendly and helpful
Stayed in May 2024
Reviewed: 14 May 2024
Kathy
United KingdomThe lighting in the bedroom was a bit patchy and the pillows were lumpy
Lovely room with large TV, fantastic bathroom and amazing shower. Great extras including complementary drinks in the fridge. Lots of space. Huge comfy bed. What's not to like?
Stayed in May 2024
Reviewed: 13 May 2024
Mark
United KingdomThe restaurant wasn't very good at all. I ordered a medium cooked ribeye steak which was £32 it came with a small portion of chips and didn't look value for money at all. It wasn't cooked well either. I didn't finish it as it was raw half way through. The staff understood my problem and tried to sort it out for me.
The staff are amazing so friendly nad helpful
Stayed in May 2024
Reviewed: 11 May 2024
James
United KingdomNothing
Absolutely everything. Location, room, breakfast and staff were all exceptional.
Stayed in May 2024
Reviewed: 11 May 2024
Mike
SpainEverything was first class. All staff were exceptional, absolutely nothing was any trouble for them
Stayed in May 2024
Reviewed: 11 May 2024
Susan
United KingdomEverything was excellent but would have been nice to see some original photos of the council chambers and the their occupants.
Beautiful conversion from old county offices to hotel. Easy walking access to Durham city. Excellent breakfast. Friendly and helpful staff.
Stayed in May 2024
Reviewed: 9 May 2024
Alan
IrelandRoom not vacuumed daily
Very Central and friendly staff. Jess on reception was very polite and friendly. We left very early in the morning and the night porter was a wonderful helpful young man.
Stayed in May 2024
Reviewed: 6 May 2024
Helen
United KingdomPrice for parking. Think £20 was expensive think if you are a hotel guest it should be cheaper as already paid for stay
An absolutely fantastic hotel. Comfortable room . Gorgeous breakfast. Staff friendly. Walking distance in to the City.
Stayed in May 2024
Reviewed: 6 May 2024
Tori
United KingdomGood location
Stayed in May 2024
Reviewed: 5 May 2024
Mark
United KingdomNothing all good
Pleasant staff and very clean and tidy room
Stayed in May 2024
Reviewed: 5 May 2024
Martin
United KingdomAdded parking fee
Stunning decor
Stayed in May 2024
Reviewed: 4 May 2024
Rosalind
United KingdomRooms were over heated and no natural ventilation
Staff very friendly. Breakfast was excellent. Well situated
Stayed in May 2024
Reviewed: 3 May 2024
Sandra
United StatesCoffee decaf was a bit weak & cooled off quickly with cold milk-might have been warmed.
Bkft was super! Beautiful setting & lots of delicious choices in foods
Stayed in April 2024
Reviewed: 3 May 2024
Suzanne
United KingdomParking a bit expensive £20 a night on top of hotel
Stunning and unique hotel. Perfect location. Great food Friendly staff. Rooms with character and so clean everywhere.
Stayed in April 2024
Reviewed: 2 May 2024
Jeremy
United KingdomConvenient situation, comfortable and very quiet room. Enjoyed the bar and restaurant.
Stayed in April 2024
Reviewed: 1 May 2024
Mike
United KingdomGreat location and very characterful property.
Stayed in April 2024
Reviewed: 1 May 2024
Malcolm
United KingdomNothing really
Beautiful old building well adapted for hotel use. Excellent room and comfort
Stayed in April 2024
Reviewed: 30 April 2024
Sharon
United KingdomOur room was lovely but there was a loud (kitchen?) fan that rumbled away until quite late and then started up again quite early. It didn’t spoil the enjoyment of the stay.
Very central in Durham, perfect for visiting our son at uni. Restaurant was lovely, beautiful room and delicious food. Very impressive interiors, the main stairway is gorgeous.
Stayed in April 2024
Reviewed: 29 April 2024
Wendy
United KingdomBed was a little hard. That is literally the only fault I had with this hotel.
Beautiful hotel with fabulous staff. Delicious breakfast. Great location.
Stayed in April 2024
Reviewed: 28 April 2024
Kate
United KingdomNothing
Room, breakfast, location, friendly staff where all wonderful
Stayed in April 2024
Reviewed: 28 April 2024
Amanda
United KingdomFabulous sized room with lovely amenities
Stayed in April 2024
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