Nothing!

Location was perfect - needed to be within short walking distance from Victoria Station and it is literally within 2 minute walk

Stayed in May 2024

Happy with everything

The location. The size of the rooms. The staff were really friendly. Pool table was a nice touch.

Stayed in May 2024

Smell from the drains

Great location

Stayed in May 2024

Extra charge for twin beds

Fab location for train station and arena

Stayed in May 2024

With the weather the room was very warm Fridge needed switching off as iced up so not very cold

Room was beautifully decorated as was the whole hotel Had iron Good size bathroom Amazing windows Check in was easy and friendly Has a fridge

Stayed in May 2024

Excellent location convenient to transport, extremely helpful and informative staff, lovely comfortable room, enjoyable restaurant and bar.

Stayed in May 2024

Breakfast can be slow to get seated and served if you go during the busiest period. Generally if you go before 9.00 the service is pretty quick

Spotlessly clean and well appointed room. The location is excellent as it is right in the city centre. Also got some balloons and a card from the hotel as it was my wifes birthday which was a nice touch

Stayed in May 2024

Location, design, space in rooms, quietness of rooms.

Stayed in May 2024

Service in restaurant very poor

Close to station

Stayed in May 2024

Drinks in the bar a little on the expensive side.

Just about everything, great location. Victoria Station, AO Arena and food courts all very close. Room good, clean and comfortable with a good shower. Breakfast was good and a nice selection.

Stayed in May 2024

Shower wasn’t as powerful as it looked it was going to be however was still good

Great location, great room, friendly staff

Stayed in May 2024

All was very good

Staff was very friendly, location and all the services provided. I recommend it 100%

Stayed in May 2024

Bed too hard (wife’s feedback)

Great location, modern but in keeping with the area

Stayed in May 2024

Nothing all good

check in smoothly very organised, location great for the train station at Victoria right next door. the room was well planned out everything you could want and more tea coffee, kettle complimentary water, biscuits and iron and ironing board good use of space in the wardrobe for these hidden away. the beds were really comfortable with very light but warm duvets. the bathroom was large with a wet room and had a extending mirror for ladies to do their makeup . I also liked that the bathroom had low level lighting for night time then you did not need to put the main light on and disturb partner. The hotel room and corridors were very quite and very good double glazing as right in the centre but you could not hear any noise at all brill. We ate in the on sight restaurant and the food was very tasty and good portion and this made it value for money . the staff were very friendly and helpful. All in all excellent hotel would recommend to anyone if they can afford to stay there it is a little more pricey but worth it.

Stayed in May 2024

Great location, friendly staff and super quiet for being on a Main Street

Stayed in May 2024

Very stuffy in the rooms and a/c didn’t seem to help!

Location

Stayed in May 2024

No complaints from us. We did end up staying up until the early hours of the morning as we attended a gig at the AO Arena, we didn't think of this when we ordered the breakfast with the room. It would have been great to have it delivered to the room (even if it was for a bit extra)

Really enjoyed our stay and the hotel was in a convenient location as it was by the AO Arena. The room was lovely, spacious and very clean. We had everything we needed and even had 2 bottles of complimentary water in the fridge. We had a good nights sleep and didn't hear a peep from anyone in the rooms nearby.

Stayed in May 2024

Not too much to fault to be fair

Staff very helpful and friendly, breakfast decent .Good location

Stayed in May 2024

Great location, lovely sized room and very clean

Stayed in May 2024

You may struggle if you have mobility issues as steps up to reception but there may be an alternative entry point?

We were going to see Take That and the venue changed to the AO Arena so perfect location. Fabulous Jane at reception allowed us to check in early and gave us late check out as we had booked afternoon tea the day after. Lovely clean twin room, travelling with my sister. Great large shower and lovely cosmetics in the bathroom. Breakfast was served to you which is a refreshing change and lots of choice and made to order. Great location for bars and restaurants. The lovely Leo looked after us at breakfast and two lovely young ladies in the coffee shop area when we had afternoon tea with a great gin cocktail. Thanks to all the staff all were very pleasant and looked after us.

Stayed in May 2024

Nothing

The staff are so friendly, always smiling. The rooms are clean and the beds are comfortable. We had a meal and breakfast in the restaurant which were very good.

Stayed in May 2024

Reception staff on Saturday Jane and the other lady can't remember her name absolutely brilliant.

Stayed in May 2024

I booked two rooms (one for me and my partner and the other for my brother) as we were attending an event at the AO arena. Upon arrival the woman on reception wasn't very friendly and told us quite abruptly that we'd have to wait about an hour until our rooms were ready. Her attitude wasn't very welcoming and we felt like an inconvenience so we left and came back later. The upgraded room we got, I felt wasn't what I paid for really (even if it did have a bigger bed and was comfortable) as I wanted a higher up room the same as the other person in our group got as I paid for two king rooms on a higher floor for the views and so it would be quieter.

The rooms were comfortable and clean. The hotel is in an ideal location for the AO Arena and Victoria Station. The woman on reception when we came back after waiting an hour was very friendly and even upgraded one of the rooms. Also, the lady who checked us out the next day and sorted out our luggage was really nice and friendly.

Stayed in May 2024

No parking although there is a small discount with a nearby car park

Lovely hotel in an unusual building superbly suited for central Manchester and, especially the Arena

Stayed in May 2024