the bar staff were a little bit familiar at times - but mainly friendly

location was very good - the staff in the breakfast room were amazing and the breakfast was very good

Stayed in April 2024

Lack of parking and charge of £15 a day to park away from the hotel. But it is a city based hotel and it isn’t a huge walk.

The decor, the staff,

Stayed in April 2024

Nothing noteworthy to point out.

Very central and quiet location. Staff was very well trained, professional and friendly. Room and bathroom were modern and clean, had all the amenities and small touches, very nice York-themed decor. Really enjoyed the York chocolate bar. Breakfast buffet was also good, with the option to order coffee and hot food from the menu. From the price we got, one of the best hotels I've stayed in, really good value. Would come back again.

Stayed in April 2024

The room wasn’t as clean as previous visits. There was spilled liquid under the dressing table, also the room wasn’t dusted.

Stayed in April 2024

Room was lovely, breakfast delicious and staff great.

Stayed in April 2024

nothing to report

ever thing went well

Stayed in April 2024

The sign went up in reception "car park now full" a couple of times and when I returned from a trip out, maybe 5 O'clock, I sqeezed in to one last space, that maybe wasn't even a legitimate space. My dislike is that after paying in advance I would have expected a guaranteed parking spot. It suggested to me that the hotel over sells spaces, there are only 30-31 spots.

The Breakfast selection was very good and as I always have the full breakfast I can confirm that I was very happy with the "Full Yorkshire" black pudding and gorgeous sausages especially. The room was a great, the bed very comfy and the cherry on the top, was a beautiful shower, always expected but so welcome when the hotel delivers. EXCELLANT location, the street the hotel is in leads straight in to the main centre, the first junction after a 5 minute walk is the Whip-Ma-Whop-Ma-Gate sign post and Shambles. But even on this short walk, there are so many great places to eat and such a selection.

Stayed in April 2024

The property was in a great location to walk into the town. We paid to car our car in the hotel car park which was a 5 minute walk. It was good that we were able to unload our cases outside the hotel while checking in.

Stayed in April 2024

Rooms got very hot- despite putting air con on, this auto turned off after so long during the night. Waking us up, disturbing sleep.

Room was lovely l, exactly as pictured. Very clean, staff very friendly. We had an issue with the shower water not draining, but after speaking to reception, it was responded to promptly. Breakfast was spot on and well worth paying extra for. Lovely complimentary chocolate, shortbread, water, tea/coffee(yorkshire tea bags- decaff too), hot chocolate & slippers. Despite being central- very quite at night- so many places to eat and traditional pubs

Stayed in April 2024

room. breakfast.staff

Stayed in April 2024

The bar area wasn’t cleaned that well in the evening.

Great choice of gluten free food for breakfast.

Stayed in March 2024

We were on the third floor, we only had a tiny window which made the room dark. Would request a room on the front they have much larger windows.

Location was good and the bed was really comfortable.

Stayed in April 2024

In other indigos we have stayed in there had been fresh milk and a selection of soft drinks in the room so we assumed these were provided here too which they sadly were not. Only a very minor thing, everything else was excellent

Fantastic hotel with the most amazing breakfast. Comfy beds, quiet clean bedrooms and a wonderful location. 10/10.

Stayed in April 2024

Nothing

Excellent location Great room with nice finishing touches Breakfast was delicious

Stayed in April 2024

Didn’t get twin beds

Clean , breakfast was amazing

Stayed in April 2024

Price for parking for two.nights was £30 - a little steep.

The room was very spacious, even with the addition of a single bed for our son. The bathroom was spotless with a full-size bath and a walk-in shower. The room had everything you could need and felt like we were staying at a much 'higher end' hotel. The accommodation is 5 minutes walk from the centre of York and there are plenty of smaller shops and restaurants on the doorstop. Breakfast was delicious and the choices were wide and plentiful. The main positive for us were the staff - all were friendly, polite and worked hard. I would highly recommend this hotel and would like to pass on a huge thank you for a fantastic stay!

Stayed in April 2024

nothing could not fault anything

everything was perfect would,nt change anything

Stayed in March 2024

No car park At property

Great location. Lovely hotel. Very clean. Plenty of choice at breakfast including gluten free options.

Stayed in April 2024

Parking away from the hotel Breakfast could be a little cheaper most hotels charging less No view

Reception staff very polite and friendly Room very clean and comfortable Breakfast a little dear for what you get but enough

Stayed in April 2024

Lovely breakfast. Great character hotel & room

Stayed in April 2024

The shower - difficult to operate. Turn it on and get sprayed from hand held with cold water. Water not very hot.

Truly boutique hotel. Staff were welcoming and checked us in early. Nice to have a close parking lot in the crowded town area. Breakfast had nice menu.

Stayed in April 2024

Lack of parking space

Excellent breakfast choice Very clean Modern

Stayed in April 2024

Not as clean and spotless as I would have hoped. Stained towel and scuffed wallpaper

Lovely hotel and room

Stayed in April 2024

Mainly just the expensive breakfast . I chose the hot breakfast for £10 as it was £20 to have hot and cold on check in and there were only two options I liked. I went for the full English but it was just one of everything and when I asked for certain things removing there was no offer of replacements to be added instead, plus it was only like warm when it came out. Only one slice of toast as well. I just expected a little bit more.

Beautiful room, nice treats, comfy beds

Stayed in April 2024

Nothing, but I managed to get a parking spot. Maybe the add ons of parking and breakfast but no big issues would definitely stay again

The quirky place, good vibe, wonderful reception staff.. Great breakfast- very comfortable beds

Stayed in April 2024