The price of the wine. Room smaller than last visit. Shower screen not adequate for 2 shower heads

The food and location

Stayed in May 2024

See earlier comments regarding 'quiet' room. Pillows also not very comfortable.

Had a little trouble parking at first, until someone else left. We had asked for a quiet room, but allocated a room near quite busy main road, and could not get access to open window in order to close, as secondary glazing would not move. No tissues in room and water only lukewarm. Restaurant was quiet good.

Stayed in May 2024

Nothing really

Location excellent opposite village green. Early check in very much appreciated, breakfast was excellent

Stayed in May 2024

Room too hot on a hot day,window opens so partly solved

Well cooked, well presented English breakfast room too hot

Stayed in May 2024

Nothing to dislike here at all

Very nice hotel, friendly helpful staff , good parking , room very well presented and super clean , good wi-fi , comfortable bed and a great shower room

Stayed in May 2024

Room size

Breakfast and Evening Meal

Stayed in April 2024

Breakfast less good. The portions small for the cost - eg tiny amounts of avocado on one medium sized piece of toast… and kids were very disappointed not to have a cereal option mentioned in the room. Also, I received too many emails and texts reminding me about the booking and check in. A couple of reminders is good. 9 emails and at least 5 texts felt a little much.

Room was clean. Staff were great. Great location. Dinner was good (some mixed dishes like salad didn’t have all ingredients) but overall good.

Stayed in April 2024

Wifi is dreadful: It drops all the time, and to reconnect you have to visit a specific web page - which itself is intermittent. Basically, on the 2nd morning I ended up hooking up to the internet via my phone !

Staff are brilliant

Stayed in April 2024

Great staff, very friendly and helpful.

Stayed in April 2024

The decoration of the room, the breakfast and the reception and breakfast staff

Stayed in April 2024

Noisy location on busy street. With windows open could hear cars n trucks. Shutting windows helped but the no air flow.

Pub downstairs made dining easy and food was very good.

Stayed in April 2024

Liked everything about the property however somewhere close by was playing Bass music till just before midnight, but you can’t blame the hotel on that

Superb location, beautiful pub/restaurant & the staff are truly lovely, exceptionally friendly.

Stayed in April 2024

There were no complementary bottles of water in the room. I asked at the bar and was charged over £9 for water !!! Had to keep the shower running for a good length of time before it heated up ! There's a water conservation card in the bathroom about towel washing etc... didn't seem like much conservation when you have to let water run for at least 10 mins before it heats up . I had 2 lukewarm showers!

The accommodation was good value and carparking was easy. Lovely beer garden and the food was good. Its a dog friendly bar.

Stayed in April 2024

dissapointed with breakfast, I thought there was going to be a selection of cereals and pastries but you could also order off the menu aswell, more of am all you can eat style.

good location, food quality was good, lovely atmosphere

Stayed in April 2024

We had the same room as last time which we really like, it's spacious & comfortable

Stayed in March 2024

Not a lot

The staff are great

Stayed in April 2024

Booking. Com misled us by putting up the original price and writing that aswell as tea and coffee making facilities, wine or champagne would be available in the room! Not Hand and Sceptre fault so beware. On saying that the wine list prices were extreme to say the least. The food was good and competitively priced but the wine extortionate which did actually put us off dining there after the first time. The house red wine was very poor for the price. Bathroom small and the shower screen not adequate enough for double headed shower

The location, the food. Booking .com misled me by .

Stayed in March 2024

No bath in the small bathroom which had limited headroom. Abrupt manner of waitress during evening meal.

Value for money. Excellent cooked breakfast (at additional cost). Good position for visiting Hever Castle, Chartwell House, Scotney Castle etc. Comfy bed but bedroom on the small side.

Stayed in March 2024

N/A

Beds are super comfy. Everything is super clean and no noise keeping you up. Breakfast is good but their system isn’t great at making modifications to menu items The staff do their best though!

Stayed in March 2024

Room was cold upon arrival, spoke to staff who arranged for a heater for the room, and arranged for the heating to be turned on.

The room was very good, nicely decorated and clean. The staff were very helpful, food was very good.

Stayed in March 2024

Pillows were polyester and not comfortable at all.

Location and great food in the restaurant.

Stayed in March 2024

Our room was only a few feet from London Road. It was difficult to sleep because of the traffic noise.

The staff were efficient and friendly. Food was tasty and well presented.

Stayed in March 2024

all good

Stayed in March 2024

The toilet paper and the endless doors when carrying luggage

It was clean and spacious

Stayed in March 2024