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  5. Reviews of The Hand & Sceptre by Innkeeper's Collection

Reviews of The Hand & Sceptre by Innkeeper's Collection 4 stars

The Hand & Sceptre, London Road, Southborough, TN4 0QB, United Kingdom

#1 of 1 hotels in Southborough

Guests' Choice

Review score

Based on 518 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    8.7

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.6

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 28 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was very good but took ages coming for some reason.

    Very good room, furnished to a high standard, nice location, plenty of parking. Would definitely stay there again.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    A very relaxing stay, with friendly staff and lovely food, wish we had stayed longer.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    Nothing.

    It was ideally situated for what we wanted. The room was large and a comfy bed. Although the rooms were above the bar/restaurant, we never heard any noise apart from the passing traffic but it wasn’t loud. Dinner was very tasty and good value and the breakfast in the morning was superb and lots of it too, which set us up for the day. The staff (Chardonnay and Bruno) were very friendly, welcoming and very helpful throughout our stay. We would certainly stay there again.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    Travelling for work in Seven Oaks, convenient, good food, really good, clean room.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Nothing

    Friendly, Clean, good room for a good price.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    9.0
    Cheeky little midweek escape.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Breakfast was very "laid back: Big choice of food. Very tasty and arrived promptly and hot.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    9.0
    Great place!
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    All good!

    Great stay!

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    As a o
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The whole situation suited us perfectly ,A

    Good selection relaxed. Location

    Stayed in May 2024

  • Reviewed: 20 May 2024

    7.0
    Nice venue
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Noisy road, double glazed but the window was open and we didn’t find the fan until the morning we departed.

    Comfy room n bed , good breakfast , amenable staff

    Stayed in May 2024

  • Reviewed: 19 May 2024

    8.0
    A pleasant overnight stay and a lovely meal at this conveniently located pub with rooms.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some very overpriced wines on the wine list (not all) and poor selection of real ales. Pillows were very uncomfortable - a shame, as mattress was good. Bedroom was very small, although well equipped. Lighting in the bedroom was a choice between searchlight level glare or tomb like gloom. Really loud extractor fan in the bathroom and the smallest hand basin I think I’ve ever seen!

    Nice staff, very good food, good choice of wine by the glass. Loved the outdoor terrace in the sunshine. Comfortable mattress, reasonable hospitality tray in bedroom, hairdryer, enough hangers, and the - hard to find - welcome combination of light, mirror and socket for drying hair, putting on make up etc. Looked like a good shower although we didn’t use it on this occasion; good sized shower cubicle. Room and bathroom very clean. Good amount of parking.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    7.0
    Good
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The price of the wine. Room smaller than last visit. Shower screen not adequate for 2 shower heads

    The food and location

    Stayed in May 2024

  • Reviewed: 17 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    See earlier comments regarding 'quiet' room. Pillows also not very comfortable.

    Had a little trouble parking at first, until someone else left. We had asked for a quiet room, but allocated a room near quite busy main road, and could not get access to open window in order to close, as secondary glazing would not move. No tissues in room and water only lukewarm. Restaurant was quiet good.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    9.0
    Excellent location and great breakfast.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing really

    Location excellent opposite village green. Early check in very much appreciated, breakfast was excellent

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Very pleasent
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room too hot on a hot day,window opens so partly solved

    Well cooked, well presented English breakfast room too hot

    Stayed in May 2024

  • Reviewed: 10 May 2024

    9.0
    Lovely hotel well situated , good parking and friendly staff
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Nothing to dislike here at all

    Very nice hotel, friendly helpful staff , good parking , room very well presented and super clean , good wi-fi , comfortable bed and a great shower room

    Stayed in May 2024

  • Reviewed: 30 April 2024

    9.0
    Excellent comfortable stay in c
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room size

    Breakfast and Evening Meal

    Stayed in April 2024

  • Reviewed: 28 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Breakfast less good. The portions small for the cost - eg tiny amounts of avocado on one medium sized piece of toast… and kids were very disappointed not to have a cereal option mentioned in the room. Also, I received too many emails and texts reminding me about the booking and check in. A couple of reminders is good. 9 emails and at least 5 texts felt a little much.

    Room was clean. Staff were great. Great location. Dinner was good (some mixed dishes like salad didn’t have all ingredients) but overall good.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    7.0
    Staff great, wifi sucks.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    Wifi is dreadful: It drops all the time, and to reconnect you have to visit a specific web page - which itself is intermittent. Basically, on the 2nd morning I ended up hooking up to the internet via my phone !

    Staff are brilliant

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great staff, very friendly and helpful.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    The decoration of the room, the breakfast and the reception and breakfast staff

    Stayed in April 2024

  • Reviewed: 20 April 2024

    8.0
    Enjoyed it. Nice room with good breakfast selections from the menu, made to order.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Noisy location on busy street. With windows open could hear cars n trucks. Shutting windows helped but the no air flow.

    Pub downstairs made dining easy and food was very good.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Perfect
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Liked everything about the property however somewhere close by was playing Bass music till just before midnight, but you can’t blame the hotel on that

    Superb location, beautiful pub/restaurant & the staff are truly lovely, exceptionally friendly.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    7.0
    Fit for purpose accommodation and nice food!
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There were no complementary bottles of water in the room. I asked at the bar and was charged over £9 for water !!! Had to keep the shower running for a good length of time before it heated up ! There's a water conservation card in the bathroom about towel washing etc... didn't seem like much conservation when you have to let water run for at least 10 mins before it heats up . I had 2 lukewarm showers!

    The accommodation was good value and carparking was easy. Lovely beer garden and the food was good. Its a dog friendly bar.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    7.0
    pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    dissapointed with breakfast, I thought there was going to be a selection of cereals and pastries but you could also order off the menu aswell, more of am all you can eat style.

    good location, food quality was good, lovely atmosphere

    Stayed in April 2024

  • Reviewed: 3 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We had the same room as last time which we really like, it's spacious & comfortable

    Stayed in March 2024

  • Reviewed: 3 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Not a lot

    The staff are great

    Stayed in April 2024

Showing 1 – 25

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