The Hand & Sceptre, London Road, Southborough, TN4 0QB, United Kingdom
#1 of 1 hotels in Southborough
Guests' ChoiceBased on 522 hotel reviews
8.4Cleanliness
9.0
Comfort
8.9
Location
8.7
Facilities
8.6
Staff
8.9
Value for money
8.6
Free WiFi
8.1
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End of dialog contentReviewed: 7 June 2024
Gill
United KingdomTraffic noise from busy main road.
Comfortable accommodation. Friendly staff. Excellent breakfast.
Stayed in June 2024
Reviewed: 4 June 2024
Simon
United KingdomThe window in the room would only open a small amount. If the weather was particularly hot the room most likely would not be comfortable at all as it is not air conditioned.
The bed was comfortable and the breakfast really nice. The hotel was nice and quiet. A wide choice on the menu. The location was convenient for touring the South East.
Stayed in May 2024
Reviewed: 28 May 2024
Paul
United KingdomThe breakfast was very good but took ages coming for some reason.
Very good room, furnished to a high standard, nice location, plenty of parking. Would definitely stay there again.
Stayed in May 2024
Reviewed: 27 May 2024
Brian
United KingdomNothing.
It was ideally situated for what we wanted. The room was large and a comfy bed. Although the rooms were above the bar/restaurant, we never heard any noise apart from the passing traffic but it wasn’t loud. Dinner was very tasty and good value and the breakfast in the morning was superb and lots of it too, which set us up for the day. The staff (Chardonnay and Bruno) were very friendly, welcoming and very helpful throughout our stay. We would certainly stay there again.
Stayed in May 2024
Reviewed: 27 May 2024
Si
United KingdomNothing
Friendly, Clean, good room for a good price.
Stayed in May 2024
Reviewed: 25 May 2024
Harland
United KingdomNothing
Breakfast was very "laid back: Big choice of food. Very tasty and arrived promptly and hot.
Stayed in May 2024
Reviewed: 23 May 2024
Ilze
United KingdomAll good!
Great stay!
Stayed in May 2024
Reviewed: 20 May 2024
Linda
United KingdomThe whole situation suited us perfectly ,A
Good selection relaxed. Location
Stayed in May 2024
Reviewed: 20 May 2024
Ruth
United KingdomNoisy road, double glazed but the window was open and we didn’t find the fan until the morning we departed.
Comfy room n bed , good breakfast , amenable staff
Stayed in May 2024
Reviewed: 19 May 2024
Sarah
United KingdomSome very overpriced wines on the wine list (not all) and poor selection of real ales. Pillows were very uncomfortable - a shame, as mattress was good. Bedroom was very small, although well equipped. Lighting in the bedroom was a choice between searchlight level glare or tomb like gloom. Really loud extractor fan in the bathroom and the smallest hand basin I think I’ve ever seen!
Nice staff, very good food, good choice of wine by the glass. Loved the outdoor terrace in the sunshine. Comfortable mattress, reasonable hospitality tray in bedroom, hairdryer, enough hangers, and the - hard to find - welcome combination of light, mirror and socket for drying hair, putting on make up etc. Looked like a good shower although we didn’t use it on this occasion; good sized shower cubicle. Room and bathroom very clean. Good amount of parking.
Stayed in May 2024
Reviewed: 17 May 2024
Karren
United KingdomThe price of the wine. Room smaller than last visit. Shower screen not adequate for 2 shower heads
The food and location
Stayed in May 2024
Reviewed: 17 May 2024
Roger
United KingdomSee earlier comments regarding 'quiet' room. Pillows also not very comfortable.
Had a little trouble parking at first, until someone else left. We had asked for a quiet room, but allocated a room near quite busy main road, and could not get access to open window in order to close, as secondary glazing would not move. No tissues in room and water only lukewarm. Restaurant was quiet good.
Stayed in May 2024
Reviewed: 14 May 2024
Nick
United KingdomNothing really
Location excellent opposite village green. Early check in very much appreciated, breakfast was excellent
Stayed in May 2024
Reviewed: 13 May 2024
Lawson
United KingdomRoom too hot on a hot day,window opens so partly solved
Well cooked, well presented English breakfast room too hot
Stayed in May 2024
Reviewed: 10 May 2024
Steve
United KingdomNothing to dislike here at all
Very nice hotel, friendly helpful staff , good parking , room very well presented and super clean , good wi-fi , comfortable bed and a great shower room
Stayed in May 2024
Reviewed: 30 April 2024
Graham
United KingdomRoom size
Breakfast and Evening Meal
Stayed in April 2024
Reviewed: 28 April 2024
Jennifer
United KingdomBreakfast less good. The portions small for the cost - eg tiny amounts of avocado on one medium sized piece of toast… and kids were very disappointed not to have a cereal option mentioned in the room. Also, I received too many emails and texts reminding me about the booking and check in. A couple of reminders is good. 9 emails and at least 5 texts felt a little much.
Room was clean. Staff were great. Great location. Dinner was good (some mixed dishes like salad didn’t have all ingredients) but overall good.
Stayed in April 2024
Reviewed: 28 April 2024
Thegreatjonleigh
FranceWifi is dreadful: It drops all the time, and to reconnect you have to visit a specific web page - which itself is intermittent. Basically, on the 2nd morning I ended up hooking up to the internet via my phone !
Staff are brilliant
Stayed in April 2024
Reviewed: 22 April 2024
Barry
United KingdomGreat staff, very friendly and helpful.
Stayed in April 2024
Reviewed: 22 April 2024
Angel260286
FranceThe decoration of the room, the breakfast and the reception and breakfast staff
Stayed in April 2024
Reviewed: 20 April 2024
Richard
United StatesNoisy location on busy street. With windows open could hear cars n trucks. Shutting windows helped but the no air flow.
Pub downstairs made dining easy and food was very good.
Stayed in April 2024
Reviewed: 14 April 2024
Bernadette
United KingdomLiked everything about the property however somewhere close by was playing Bass music till just before midnight, but you can’t blame the hotel on that
Superb location, beautiful pub/restaurant & the staff are truly lovely, exceptionally friendly.
Stayed in April 2024
Reviewed: 9 April 2024
Anne
IrelandThere were no complementary bottles of water in the room. I asked at the bar and was charged over £9 for water !!! Had to keep the shower running for a good length of time before it heated up ! There's a water conservation card in the bathroom about towel washing etc... didn't seem like much conservation when you have to let water run for at least 10 mins before it heats up . I had 2 lukewarm showers!
The accommodation was good value and carparking was easy. Lovely beer garden and the food was good. Its a dog friendly bar.
Stayed in April 2024
Reviewed: 8 April 2024
Stephanie
United Kingdomdissapointed with breakfast, I thought there was going to be a selection of cereals and pastries but you could also order off the menu aswell, more of am all you can eat style.
good location, food quality was good, lovely atmosphere
Stayed in April 2024
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