Burrfields Rd, Portsmouth, PO3 5HH, United Kingdom
#25 of 27 hotels in Portsmouth
Guests' ChoiceBased on 4881 hotel reviews
7.4Cleanliness
7.7
Comfort
7.8
Location
8.3
Facilities
7.4
Staff
8.8
Value for money
7.8
Free WiFi
7.0
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End of dialog contentReviewed: 30 March 2024
Schanine
United KingdomThe carpet was threadbare and we had to log into the WiFi a few times.
The twin room had a bath and the beds were comfortable.
Stayed in March 2024
Reviewed: 28 March 2024
Robin
United KingdomNeeds a bit of tlc
Quiet location and close to where I needed to be
Stayed in March 2024
Reviewed: 27 March 2024
Philip
United KingdomLong walk to breakfast maybe
Large room
Stayed in March 2024
Reviewed: 27 March 2024
Annabel
United KingdomThe decor was rather jaded. the radiator didn't work. The soap holders in the bathroom had clearly been pulled off the wall and not replaced or repaired. The carpet was motheaten in several places.
The room was clean as was the bedlinen and towels
Stayed in March 2024
Reviewed: 24 March 2024
Thomas
United KingdomRoom smelt of smoke. Breakfast was average at best.
Good VFM, right next door to a pub with pool tables and a dart board. Very friendly staff. Free parking. Good shower.
Stayed in March 2024
Reviewed: 22 March 2024
Valerie
SpainRoom very shabby. Bathroom even worse. Shower was poor.
We arrived very late and as breakfast finished at 9.00 did not have any Staff very friendly and helpful as we had problems at Customs and did not arrive till 11.00
Stayed in March 2024
Reviewed: 20 March 2024
Shamim
United KingdomDidn't have breakfast there as price was a little bit high.
Stayed in February 2024
Reviewed: 20 March 2024
David
United KingdomAlthough our room was very clean and everything functioned well, the decor and bathroom were very tired and there were lots of unpleasant looking stains on the carpet. In general we felt the hotel was in need of refurbishment and updating, i.e. there were no USB in the wall sockets to enable charging of phones/computers which we would have expected. There were several "blown" double glazing windows, in our room and other public areas. There could have been more signage within the hotel directing you to the restaurant as it was quite confusing finding your way around, however staff were helpful in directing us when we found them.
Bed was very comfortable. Room size was generous, and the staff were very helpful and engaging. We were made to feel welcome by everyone we came into contact with. Plenty of free parking. Food was excellent value and good with very good prompt service. We were asked on several occasions about allergies when attending the restaurant which was reassuring.
Stayed in March 2024
Reviewed: 19 March 2024
Rosemary
United Kingdomnothing
friendly staff, nice clean room. good food, good price.
Stayed in March 2024
Reviewed: 18 March 2024
Graham
United KingdomTV remote confusing,
Excellent breakfast
Stayed in March 2024
Reviewed: 17 March 2024
Teresa
United KingdomClean comfortable, friendly and spacious
Very comfortable, friendly nice and central. Couldn’t fault our stay! I’d definitely stay again if we were in that area
Stayed in March 2024
Reviewed: 14 March 2024
Tim
FranceWhy don't Greene King premises sell real ale? They own a brewery!!!
A nice smiley faced receptionist who gave us good local information.
Stayed in March 2024
Reviewed: 14 March 2024
Zoubir
United KingdomIt just want we want bed shower and coffees [ could put a few more coffee sachets in the room not just 2]
It is looking abit tired could do with a lick of paint and some new carpets
Stayed in February 2024
Reviewed: 12 March 2024
Keith
United KingdomI've used this hotel for 3 nights, I've just been diagnosed with liver failure so wanted to be alone to sort my head out. On the final night my bedroom light kept flickering, the bath tap kept dripping, and noisy people banging doors etc. I would of gone to complain but was in so much pain and also very upset with the news I was given. I think my last stay was 67.00 and for what I got with tap etc, not very happy. I'm very poorly and back in hospital again and would really appreciate a quick response.
The bed was very comfy.
Stayed in March 2024
Reviewed: 11 March 2024
Robin
United KingdomTired decor
Clean and comfortable
Stayed in March 2024
Reviewed: 10 March 2024
Bailey
United KingdomRoom heating was poor until a portable heater was provided
Stayed in March 2024
Reviewed: 9 March 2024
Paul
SpainA little dated but generally OK. Lack of sockets for charging appliances.
This hotel is attached to a really good value restaurant with good quality and cheap . Large rooms. Only fault is lack of sockets near to bed to charge computer and phones
Stayed in March 2024
Reviewed: 9 March 2024
Jill
United KingdomBreakfast was poor. Fruit wasn’t prepared and all looked a bit sad. Croissants were dry and no butter only sunflower spread.Filter coffee was awful. Machine coffee and improvement.
Lovely large room. Easy access from the port after arriving from Santander late evening. Staff really helpful.
Stayed in March 2024
Reviewed: 9 March 2024
Paul
United KingdomThe televisions in he rooms could do with being upgraded to smart tv’s.
Location is great, Dani who was working in the Bar & Restaurant was exceptional, was under a lot of pressure due to staff shortages but went out of her way to make all the customers feel special.
Stayed in March 2024
Reviewed: 8 March 2024
Coralie
United KingdomIt is too dark to be able to read when sitting on sofa - additional lighting would be great.
Friendly staff, lovely breakfast. Room as large and sofa and bed were comfortable.
Stayed in March 2024
Reviewed: 7 March 2024
Anna
United Kingdomsomewhere stinks cigarettes
comfy bed, large room
Stayed in March 2024
Reviewed: 6 March 2024
Mariela
United KingdomOld facilities
Stayed in March 2024
Reviewed: 4 March 2024
Shannon
United KingdomWas yellow stains on towel in bedroom and food was over cooked
Didn't have any
Stayed in March 2024
Reviewed: 4 March 2024
Roger
United KingdomHotel could do with some decorating in places
Good parking
Stayed in March 2024
Reviewed: 4 March 2024
Belinda
United KingdomLocation was brilliant for visiting family. Staff were friendly and happy to accommodate.
Stayed in March 2024
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