The main section of the hotel did not have an accessibility lift for people with mobility issues. This made it difficult to get down to the bedrooms for elderly people in my party. The ramp outside down to the pool area would have been an alternative but people shouldn't have to go outside to take access to their rooms within the building (this is not up to British standard design regulations). The pool area could have been cleaner and I think was overdue a deep clean as grime etc had started forming around the base of the pool.

Restaurant, Bar Area, Rooms, Staff well all excellent. I cannot fault the main amenities and it was a lovely place to stay and set up camp for a weekend away in mull.

Stayed in May 2024

The hotel is very big and a bit unpersonal, so you won't find there a typical "atmosphere"

Comfortable and well located for a deep exploration of Mull island.

Stayed in May 2024

To get to our room we needed to go down 2 flights of stairs then up some more. It was a bit of a struggle with suitcases . We certainly got our steps in with this hotel.!

We loved sitting in the lounge in the comfortable chairs looking over the bay. We loved the foot path to the sea shore. A beautiful place , so peaceful.

Stayed in May 2024

Breakfast was okay but had much better in like for like hotels.

Location to ferry

Stayed in May 2024

The distance travelled from reception to our room which entailed four flights of stairs & more steps as you approached the room became difficult with a bad leg & heavy suitcase. Other acces points would have been better. The restaurant menu was disappointing

Located not far from the port in beautiful surroundings. Nice trails to walk. Furnished to a high standard.

Stayed in April 2024

Location was ideal for travel around the island.

Stayed in May 2024

The bathroom tap didn’t have very good pressure and the restaurant was slightly on the pricey side.

Very clean and a lovely large room, nice grounds and trails surrounding the hotel. Room came with lots of snacks and drink options.

Stayed in May 2024

Very helpful staff at reception and in the restaurant. Room was comfortable, clean with good facilities including a large TV and excellent shower. Loved the pool.

Stayed in April 2024

Nothing

Staff were very helpful and the restaurant team were great. Lovely location and great views.

Stayed in April 2024

Very limited menu in the Deck bar and either had to eat bending over coffee tables or in a souless bar area downstairs where we were practically eating in the dark on our last night despite asking for the lights to be put on!

Very central location for touring Mull. Comfortable beds

Stayed in May 2024

Too expensive

Good location Comfortable room.

Stayed in April 2024

The only disappointment was the kitchen, prices were high for what was served at dinner (eat elsewhere!), Breakfast was OK, but again price-performance was rather questionable. Apart from that it was really good.

The location, the view, the friendliness of staff were all terrific. Its a great place to be based to explore Mull. The spa worked well and spa staff were really friendly. We used bikes to cycle about.

Stayed in April 2024

Price - £220 for two of us without breakfast.

Big room and bike storage. There were some nice public areas.

Stayed in April 2024

the windows are looking a bit tired and in need of sanding and repainting. the carpeted stairs down to the bedroom also look a bit worn. also i thought i was going to have a relaxing swim but didn't know ahead that the swimming pool is also used by the local community, so there was a bunch of kids having a lesson when i went, which is fine but i wish i had been aware of before heading down as i could have gone at a different time!

my room was big, the shower was great, they left snacks and coffee for me, breakfast was delicious as well as dinner. I also loved the view from my room directly overlooking the sea.

Stayed in April 2024

Our room never got cleaned the 2nd day, I had to ask at night if we could get fresh water as we drank the bottles previously. Beds were squeaky and uncomfortable

Loved the facilities, the views were spectacular and the staff were friendly

Stayed in April 2024

I guess American seniors are a bit soft. I found the bed much too hard despite inquiring ahead of time. I was told that they were medium firmness. I attempted to sleep on top of the duvet. There were a lot of stairs for a person recovering from a broken back and a visually impaired person. The hotel tried their best, but due to my late request, we had to deal with stairs. Not their fault.

Hotel and rooms were beautiful. Staff was wonderful. Restaurant was very good.

Stayed in April 2024

Dog friendly room long walk to get outside. Lounge menu limited choice.

Staff were excellent and made the stay.

Stayed in April 2024

Looked tired in places

Location

Stayed in April 2024

There was no room to leave our bags before check in.

Super relaxed, room was very clean and comfortable, the food was exceptional. Very accommodating of our dog. The location was spot on as was a 2 min drive from the ferry. Would definitely recommend and stay next time we are visiting mull.

Stayed in April 2024

Bed was not great Pet friendly hotel but ANY room can be used for pets - really feel some pet free rooms should be available In view of no pet free feel over priced

Hotel has been upgraded so is fresh Breakfast cooked to order efficiently

Stayed in April 2024

Really enjoyed breakfast. Lots of lovely freshly prepared fruit. Lovely bottles of water in room daily. Beautiful biscuits and fresh ground coffee provided in room.

Stayed in April 2024

the dinner menu we felt was a little limited

we liked the view, large comfortable bed, enjoyed the full range of breakfast

Stayed in April 2024

a bit pricey

Magic location. very friendly staff. well appointed rooms and bathrooms. comfortable bed. excellent for dogs with access to shore. great breakfast

Stayed in April 2024

Rooms are often some distance from the lobby, so you will need to maneuver through staircases and fire doors. Accessibility could be an issue, so plan ahead if you need an accessible room. Rooms my have shower only, some have tub/shower combo, so ask for your preference. On site breakfast was good, however overpriced and understaffed. Staffing seemed to be an issue throughout for a 4 star property.

As expected this is a large hotel, so well equipped with common areas, bar, onsite restaurant and even a pool. Walking distance from the ferry terminal at Craignure on Mull. Connected to the main village of Craignure by a wooded waterside trail.

Stayed in April 2024