53 Princes Street, Edinburgh, EH2 2DG, United Kingdom
#142 of 167 hotels in Edinburgh
Guests' ChoiceBased on 6098 hotel reviews
7.2Cleanliness
7.7
Comfort
7.7
Location
9.6
Facilities
7.2
Staff
8.6
Value for money
7.1
Free WiFi
6.9
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End of dialog contentReviewed: 27 April 2024
Anne
United KingdomEverything and all ataff
Stayed in April 2024
Reviewed: 27 April 2024
Irene
United KingdomRoom was very shabby, decking on balcony dangerous, bed was awful. The hotel is being refurbished we should have been made aware of this before we booked and the room should not have been advertised as superior
Location is excellent, staff were exceptional
Stayed in April 2024
Reviewed: 14 April 2024
Warren
United KingdomFinding somewhere to park a car was a problem. I enquired about it when I booked,, typing my question into “any comments/requests” Heard nothing. It only became evident that we could not stop outside the hotel *even briefly to unload baggage) when we attempted to get near by car. As I was travelling with elderly family members this was a bit of a pain. Advance warning with confirmation / a number to call anything would have made the arrival a much better experience.
Hotel was fine
Stayed in April 2024
Reviewed: 14 April 2024
Rizwana
IndiaJust slipper and drinking water bottle would have made it excellent
Drinking water and sleeper should have been made available free of charge
Stayed in April 2024
Reviewed: 13 April 2024
Lauren
United KingdomLocation. Easy check in
Stayed in April 2024
Reviewed: 12 April 2024
Vernon
United KingdomCould hear next room snoring. No where to put your clothes when you undressed for bed.
Staff were amazing
Stayed in April 2024
Reviewed: 10 April 2024
Ajinkya
IrelandThe price
Location and the view
Stayed in April 2024
Reviewed: 7 April 2024
Geoff
CanadaNothing
The staff and location
Stayed in April 2024
Reviewed: 6 April 2024
David
United KingdomCar Park is too far away and too expensive
Graet Location2, clean hotel, Good Breakfast
Stayed in March 2024
Reviewed: 6 April 2024
Karim
United Arab EmiratesRequires modernization in rooms and mainly bathrooms (No Mixers in water taps so you get boiling or freezing water, old bathtub, flooring mat..)
Very good location
Stayed in March 2024
Reviewed: 5 April 2024
Linda
United KingdomPlug not working in Bath, and not many electrical plugs in room
Lovely reception staff ,as they kept our luggage for us before and after our booking for a little while ,it was a great help thank you
Stayed in April 2024
Reviewed: 2 April 2024
Saxena
United KingdomWash room was very bad. Cleanses was not good in washroom
Location was good staff was helpful facilities like electric kettle was good
Stayed in April 2024
Reviewed: 29 March 2024
Tania
IrelandWas at back of hotel so no view Picture of next generation room that I booked was different to room I was given
Location was excellent Breakfast was great and views from dining room fabulous
Stayed in March 2024
Reviewed: 29 March 2024
Viktorya
ArmeniaThe antiquity of the room was felt obviously
The location was excellent. Overall the room and the bathroom were clean and comfortable.
Stayed in March 2024
Reviewed: 27 March 2024
Charmaine
AustraliaRoom small
It was clean
Stayed in March 2024
Reviewed: 22 March 2024
Lynne
United KingdomThe rooms, they are not up to scratch. 1. the door wouldn't lock keeps getting stuck 2. The window brock and would not shut on a (very wet and cold day and night) 3. the table net to the back was very wobbly so you could not put thing on it 4. Toilet seat was wonky so when you sat on it it moved 5. The shower screen did not stop the water coming out 6. They only put 2 tea bags and coffee out so you could only have 1 if you shared
Breakfast and bar facilities are good Good location Staff friendly Can drop of the bag
Stayed in March 2024
Reviewed: 20 March 2024
Maria
CyprusThe breakfast and location were perfect
Stayed in March 2024
Reviewed: 18 March 2024
Leah
IrelandOnly a very minor thing, which didn't impact our stay. The hairdryer was quite old and the nozzle didn't attach properly. It made drying my hair very slow.
The location was ideal. It was right in the heart of the city, and the tram that brought us to/from the airport is right outside. The breakfast was delicious and there was a good selection of hot and cold items. The staff were all absolutely lovely and very helpful. Our room had a balcony with a view of the the castle which was an added bonus!
Stayed in March 2024
Reviewed: 18 March 2024
Barclay
United KingdomKettle didn't work large stain/ mark on new carpet in room ,one bed light didn't work
Staff very friendly, good position on princes street
Stayed in March 2024
Reviewed: 15 March 2024
Ethan
United Kingdomroom quite small but did the job
great location
Stayed in February 2024
Reviewed: 13 March 2024
John
United KingdomI didn't like view of generators or price of their restaurant
I liked the staff and presentation of hotel
Stayed in February 2024
Reviewed: 8 March 2024
Cynthia
United KingdomNothing
From the moment of my arrival at reception, all members of staff on duty - including dinning room staff and the lady (who's worked at the hotel for 29 years!) who did my bedroom were brilliant. I left a card when checking out to emphasis my satisfaction.
Stayed in March 2024
Reviewed: 7 March 2024
Pamela
United KingdomThe bed was not comfortable. High in the middle and sloped down to the edges! The TV remote and telephone did not work.
The location is amazing with views to die for.
Stayed in March 2024
Reviewed: 5 March 2024
Ian
United KingdomBreakfast was ok, small but tasty, coffee was atrocious neither coffee machine produced anything like a decent drink. Didnt use the breakfast on the second day. We unfortunately were awakened by construction in the room above ours on our last night and a staff member knocking on our door to tell us they were “just checking” before walking off??!!!
Location was good
Stayed in March 2024
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