Reviews of Mercure Edinburgh City - Princes Street Hotel 3 stars
53 Princes Street, Edinburgh, EH2 2DG, United Kingdom
#142 of 169 hotels in Edinburgh
Guests' ChoiceReview score
Based on 6058 hotel reviews
7.2Score breakdown
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Cleanliness
7.7
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Comfort
7.7
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Location
9.6
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Facilities
7.2
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Staff
8.6
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Value for money
7.1
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Free WiFi
6.9
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Reviewed: 9 May 2024
Rebecca
New Zealand4 reviews8.0“Great location, safe and clean older hotel.”- • Leisure trip
- • Solo traveller
- • Classic Single Room
- • Stayed 1 night
- • Submitted via mobile
Rooms are a little run down and need updating
Staff let me check in very early which I really appreciated. The front of house staff were very helpful with my bags etc. The location is great and view out the window was amazing
Stayed in May 2024
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Reviewed: 9 May 2024
Tiphaine
France4 reviews8.0Very good- • Leisure trip
- • Couple
- • Classic Twin Next Generation
- • Stayed 2 nights
- • Submitted via mobile
The shower. Please build them so that you can close the door of the shower All this water on the floor urgh !
Localisation was perfect Staff was helpful and nice Beds were comfortable We were afraid at first because of the comments but our stay was quite pleasant. We were told we had a just refurbished room so maybe that's why but anyway it was nice
Stayed in May 2024
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Reviewed: 8 May 2024
Sharma
India3 reviews8.0“Great !”- • Business trip
- • Solo traveller
- • Classic Twin Next Generation
- • Stayed 2 nights
Instead of ramp, there are 4-5 stairs to carry luggage from the outside of the hotel to elevators for reaching reception/lobby which is at the 1st floor.
The hotel offered lot of varieties in the breakfast. Everything as fresh & tasty. The staff was very friendly & easy to approach. Location is awesome. Everything is within a long-walking distance. There are short cuts to reach all famous places like the Castle, the open buses etc. Room is little smaller as compared to usual hotels but still OK.
Stayed in April 2024
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Reviewed: 7 May 2024
Dan
Singapore1 review7.0“Above expectation.”- • Leisure trip
- • Couple
- • Classic Double Next Generation
- • Stayed 1 night
- • Submitted via mobile
No access directly to hotel apartments from licensed taxis. If arriving/leaving by private/private hire car can only be dropped off around the corner and have to walk with luggage.
Excellent location, staff great.
Stayed in May 2024
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Reviewed: 7 May 2024
Stephanie
United States1 review7.0“Affordable, comfortable with staff who make you feel taken care of :)”- • Leisure trip
- • Family with young children
- • Classic Double Next Generation
- • Stayed 2 nights
- • Submitted via mobile
Location is unbeatable, staff were incredibly friendly and helpful. View from the restaurant / bar is awesome!
Stayed in May 2024
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Reviewed: 7 May 2024
Andrew
United Kingdom11 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Classic Single Room
- • Stayed 1 night
- • Submitted via mobile
Edinburgh is expensive
All fine for quick stay
Stayed in May 2024
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Reviewed: 1 May 2024
Heshani
Sri Lanka39 reviews2 helpful votes7.0“Great Location”- • Leisure trip
- • Family with young children
- • Classic Twin Next Generation
- • Stayed 1 night
Most of the times when I visit UK I use Premier Inn hotels for my accommodation. This time when I was in Edinburgh I stayed here. Room was little smaller than I expected. But it was alright as I used only for one night. Location was great. Easy access to transportation.
Stayed in April 2024
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Reviewed: 29 April 2024
Florence
Switzerland63 reviews2 helpful votes7.0Good- • Business trip
- • Solo traveller
- • Classic Single Room
- • Stayed 4 nights
the balcony is for the whole floor, not just for the room. The bathroom was kinda old (therefor also too expensive) but apparently it will be renovated :)
amazing location, beautiful view from my room, good breakfast ! would recommend :)
Stayed in April 2024
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Reviewed: 27 April 2024
Anne
United Kingdom2 reviews8.0“Perfect”- • Leisure trip
- • Group
- • Classic Single Room
- • Stayed 1 night
- • Submitted via mobile
Everything and all ataff
Stayed in April 2024
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Reviewed: 27 April 2024
Irene
United Kingdom3 reviews7.0“Disappointing due to room”- • Leisure trip
- • Couple
- • Superior Double Room With Castle View
- • Stayed 2 nights
- • Submitted via mobile
Room was very shabby, decking on balcony dangerous, bed was awful. The hotel is being refurbished we should have been made aware of this before we booked and the room should not have been advertised as superior
Location is excellent, staff were exceptional
Stayed in April 2024
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Reviewed: 14 April 2024
Warren
United Kingdom1 review7.0“Good central location, friendly staff, advice needed on luggage if arriving by car.”- • Leisure trip
- • Couple
- • Classic Twin Next Generation
- • Stayed 1 night
Finding somewhere to park a car was a problem. I enquired about it when I booked,, typing my question into “any comments/requests” Heard nothing. It only became evident that we could not stop outside the hotel *even briefly to unload baggage) when we attempted to get near by car. As I was travelling with elderly family members this was a bit of a pain. Advance warning with confirmation / a number to call anything would have made the arrival a much better experience.
Hotel was fine
Stayed in April 2024
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Reviewed: 14 April 2024
Rizwana
India1 review7.0“It was beautiful hotel with friendly staff”- • Leisure trip
- • Family with young children
- • Classic Double Next Generation
- • Stayed 2 nights
- • Submitted via mobile
Just slipper and drinking water bottle would have made it excellent
Drinking water and sleeper should have been made available free of charge
Stayed in April 2024
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Reviewed: 13 April 2024
Lauren
United Kingdom18 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Classic Single Room
- • Stayed 1 night
- • Submitted via mobile
Location. Easy check in
Stayed in April 2024
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Reviewed: 12 April 2024
Vernon
United Kingdom12 reviews1 helpful vote8.0“All around a very good stay”- • Leisure trip
- • Couple
- • Classic Twin Room
- • Stayed 3 nights
Could hear next room snoring. No where to put your clothes when you undressed for bed.
Staff were amazing
Stayed in April 2024
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Reviewed: 10 April 2024
Ajinkya
Ireland1 review8.0Very good- • Leisure trip
- • Solo traveller
- • Classic Single Room
- • Stayed 2 nights
- • Submitted via mobile
The price
Location and the view
Stayed in April 2024
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Reviewed: 7 April 2024
Geoff
Canada55 reviews3 helpful votes8.0“Perfect for what we needed and breakfast was good”- • Family with young children
- • Classic Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
The staff and location
Stayed in April 2024
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Reviewed: 6 April 2024
David
United Kingdom8 reviews8.0Very good- • Leisure trip
- • Couple
- • Privilege Double Room
- • Stayed 1 night
Car Park is too far away and too expensive
Graet Location2, clean hotel, Good Breakfast
Stayed in March 2024
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Reviewed: 6 April 2024
Karim
United Arab Emirates36 reviews1 helpful vote7.0“It is still acceptable and good value for money”- • Leisure trip
- • Solo traveller
- • Classic Single Room
- • Stayed 2 nights
- • Submitted via mobile
Requires modernization in rooms and mainly bathrooms (No Mixers in water taps so you get boiling or freezing water, old bathtub, flooring mat..)
Very good location
Stayed in March 2024
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Reviewed: 5 April 2024
Linda
United Kingdom1 review7.0“Very good for a short stay”- • Leisure trip
- • Family with young children
- • Classic Family Room
- • Stayed 1 night
- • Submitted via mobile
Plug not working in Bath, and not many electrical plugs in room
Lovely reception staff ,as they kept our luggage for us before and after our booking for a little while ,it was a great help thank you
Stayed in April 2024
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Reviewed: 2 April 2024
Saxena
United Kingdom5 reviews6.0“it was ok”- • Leisure trip
- • Couple
- • Classic Double Next Generation
- • Stayed 1 night
Wash room was very bad. Cleanses was not good in washroom
Location was good staff was helpful facilities like electric kettle was good
Stayed in April 2024
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Reviewed: 29 March 2024
Tania
Ireland3 reviews8.0“Excellent location and great breakfast”- • Leisure trip
- • Family with young children
- • Classic Twin Next Generation
- • Stayed 2 nights
- • Submitted via mobile
Was at back of hotel so no view Picture of next generation room that I booked was different to room I was given
Location was excellent Breakfast was great and views from dining room fabulous
Stayed in March 2024
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Reviewed: 29 March 2024
Viktorya
Armenia5 reviews8.0“Overall it was a good place to stay considering the benefit of lication”- • Leisure trip
- • Family with young children
- • Classic Double Next Generation
- • Stayed 2 nights
- • Submitted via mobile
The antiquity of the room was felt obviously
The location was excellent. Overall the room and the bathroom were clean and comfortable.
Stayed in March 2024
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Reviewed: 27 March 2024
Charmaine
Australia4 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Classic Double Next Generation
- • Stayed 3 nights
- • Submitted via mobile
Room small
It was clean
Stayed in March 2024
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Reviewed: 22 March 2024
Lynne
United Kingdom3 reviews6.0Pleasant- • Leisure trip
- • Group
- • Classic Double Next Generation
- • Stayed 2 nights
The rooms, they are not up to scratch. 1. the door wouldn't lock keeps getting stuck 2. The window brock and would not shut on a (very wet and cold day and night) 3. the table net to the back was very wobbly so you could not put thing on it 4. Toilet seat was wonky so when you sat on it it moved 5. The shower screen did not stop the water coming out 6. They only put 2 tea bags and coffee out so you could only have 1 if you shared
Breakfast and bar facilities are good Good location Staff friendly Can drop of the bag
Stayed in March 2024
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