Reviews of Mercure Edinburgh City - Princes Street Hotel 3 stars
53 Princes Street, Edinburgh, EH2 2DG, United Kingdom
#143 of 170 hotels in Edinburgh
Guests' ChoiceReview score
Based on 5966 hotel reviews
7.2Score breakdown
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Cleanliness
7.7
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Comfort
7.7
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Location
9.6
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Facilities
7.2
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Staff
8.6
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Value for money
7.0
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Free WiFi
6.9
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Reviewed: 22 May 2024
Eric
United Kingdom2 reviews8.0“Clean and friendly hotel.”- • Leisure trip
- • Couple
- • Classic Twin Next Generation
- • Stayed 2 nights
- • Submitted via mobile
The view from our room was like looking out over a gulag. Very noisy machinery going all night which made it impossible to open a window to cool down the very warm room. We asked for a front facing room and were told there were none available. We informed the staff that we were disappointed with the room. The food was adequate and plentiful without being remarkable.
The staff were incredible. They were all going out of their way to be friendly, helpful and very conscience. The hotel is very clean. The staff were constantly polishing and cleaning. Location is superb and the view from the restaurant is stunning.
Stayed in May 2024
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Reviewed: 22 May 2024
Connie
United States5 reviews8.0Very good- • Leisure trip
- • People with friends
- • Classic Double Next Generation
- • Stayed 1 night
- • Submitted via mobile
The rooms are a bit stuffy and the cost is high. (Compared to the area, though, it's on par or a bit lower than most.)
The location and the views from the hotel are amazing! It is SO EASY to get to transportation and the major tourist areas. Breakfast was very good with a lot of options.
Stayed in May 2024
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Reviewed: 18 May 2024
Susan
United Kingdom8 reviews7.0Good- • Leisure trip
- • People with friends
- • Classic Triple Room
- • Stayed 1 night
- • Submitted via mobile
View from room was amazing
Stayed in May 2024
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Reviewed: 17 May 2024
Natasha
Canada1 review8.0Very good- • Leisure trip
- • Family with young children
- • Classic Family Room
- • Stayed 1 night
- • Submitted via mobile
Check in was great. Rooms with comfortable beds. Only complaint is Wifi never worked well.
Stayed in May 2024
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Reviewed: 16 May 2024
Susan
United States13 reviews7.0“Just OK”- • Leisure trip
- • Couple
- • Classic Double Next Generation
- • Stayed 2 nights
Room was OK but very tired and tiny. The closet was no more than 15 inches wide and the safe was so small and almost hidden. I could not fit in a small laptop.
staff was ok. Location was very convenient.
Stayed in May 2024
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Reviewed: 14 May 2024
Tony
United Kingdom1 review8.0“Convenient for Waverly Station, with a good location”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
Our Room was comfortable and overlooked Prince's Street, and it was just possible to glimpse the Castle from our window. We were joined by two friends for Dinner, and received an unexpected, but most welcome, Residents' discount off the total Dinner price which pleased us greatly, as they were charging 'Central location' prices.
Stayed in April 2024
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Reviewed: 14 May 2024
Junjie
United States1 review6.0Pleasant- • Leisure trip
- • Group
- • Classic Triple Room
- • Stayed 1 night
- • Submitted via mobile
The entrance has strong fragrance smell, too strong ! And not everyone likes the smell…
Stayed in April 2024
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Reviewed: 9 May 2024
Rebecca
New Zealand6 reviews1 helpful vote8.0“Great location, safe and clean older hotel.”- • Leisure trip
- • Solo traveller
- • Classic Single Room
- • Stayed 1 night
- • Submitted via mobile
Rooms are a little run down and need updating
Staff let me check in very early which I really appreciated. The front of house staff were very helpful with my bags etc. The location is great and view out the window was amazing
Stayed in May 2024
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Reviewed: 9 May 2024
Tiphaine
France6 reviews8.0Very good- • Leisure trip
- • Couple
- • Classic Twin Next Generation
- • Stayed 2 nights
- • Submitted via mobile
The shower. Please build them so that you can close the door of the shower All this water on the floor urgh !
Localisation was perfect Staff was helpful and nice Beds were comfortable We were afraid at first because of the comments but our stay was quite pleasant. We were told we had a just refurbished room so maybe that's why but anyway it was nice
Stayed in May 2024
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Reviewed: 8 May 2024
Sharma
India3 reviews8.0“Great !”- • Business trip
- • Solo traveller
- • Classic Twin Next Generation
- • Stayed 2 nights
Instead of ramp, there are 4-5 stairs to carry luggage from the outside of the hotel to elevators for reaching reception/lobby which is at the 1st floor.
The hotel offered lot of varieties in the breakfast. Everything as fresh & tasty. The staff was very friendly & easy to approach. Location is awesome. Everything is within a long-walking distance. There are short cuts to reach all famous places like the Castle, the open buses etc. Room is little smaller as compared to usual hotels but still OK.
Stayed in April 2024
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Reviewed: 7 May 2024
Dan
Singapore1 review7.0“Above expectation.”- • Leisure trip
- • Couple
- • Classic Double Next Generation
- • Stayed 1 night
- • Submitted via mobile
No access directly to hotel apartments from licensed taxis. If arriving/leaving by private/private hire car can only be dropped off around the corner and have to walk with luggage.
Excellent location, staff great.
Stayed in May 2024
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Reviewed: 7 May 2024
Stephanie
United States1 review7.0“Affordable, comfortable with staff who make you feel taken care of :)”- • Leisure trip
- • Family with young children
- • Classic Double Next Generation
- • Stayed 2 nights
- • Submitted via mobile
Location is unbeatable, staff were incredibly friendly and helpful. View from the restaurant / bar is awesome!
Stayed in May 2024
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Reviewed: 7 May 2024
Andrew
United Kingdom11 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Classic Single Room
- • Stayed 1 night
- • Submitted via mobile
Edinburgh is expensive
All fine for quick stay
Stayed in May 2024
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Reviewed: 1 May 2024
Heshani
Sri Lanka39 reviews2 helpful votes7.0“Great Location”- • Leisure trip
- • Family with young children
- • Classic Twin Next Generation
- • Stayed 1 night
Most of the times when I visit UK I use Premier Inn hotels for my accommodation. This time when I was in Edinburgh I stayed here. Room was little smaller than I expected. But it was alright as I used only for one night. Location was great. Easy access to transportation.
Stayed in April 2024
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Reviewed: 29 April 2024
Florence
Switzerland63 reviews2 helpful votes7.0Good- • Business trip
- • Solo traveller
- • Classic Single Room
- • Stayed 4 nights
the balcony is for the whole floor, not just for the room. The bathroom was kinda old (therefor also too expensive) but apparently it will be renovated :)
amazing location, beautiful view from my room, good breakfast ! would recommend :)
Stayed in April 2024
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Reviewed: 27 April 2024
Anne
United Kingdom2 reviews8.0“Perfect”- • Leisure trip
- • Group
- • Classic Single Room
- • Stayed 1 night
- • Submitted via mobile
Everything and all ataff
Stayed in April 2024
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Reviewed: 27 April 2024
Irene
United Kingdom3 reviews7.0“Disappointing due to room”- • Leisure trip
- • Couple
- • Superior Double Room With Castle View
- • Stayed 2 nights
- • Submitted via mobile
Room was very shabby, decking on balcony dangerous, bed was awful. The hotel is being refurbished we should have been made aware of this before we booked and the room should not have been advertised as superior
Location is excellent, staff were exceptional
Stayed in April 2024
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Reviewed: 14 April 2024
Warren
United Kingdom1 review7.0“Good central location, friendly staff, advice needed on luggage if arriving by car.”- • Leisure trip
- • Couple
- • Classic Twin Next Generation
- • Stayed 1 night
Finding somewhere to park a car was a problem. I enquired about it when I booked,, typing my question into “any comments/requests” Heard nothing. It only became evident that we could not stop outside the hotel *even briefly to unload baggage) when we attempted to get near by car. As I was travelling with elderly family members this was a bit of a pain. Advance warning with confirmation / a number to call anything would have made the arrival a much better experience.
Hotel was fine
Stayed in April 2024
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Reviewed: 14 April 2024
Rizwana
India1 review7.0“It was beautiful hotel with friendly staff”- • Leisure trip
- • Family with young children
- • Classic Double Next Generation
- • Stayed 2 nights
- • Submitted via mobile
Just slipper and drinking water bottle would have made it excellent
Drinking water and sleeper should have been made available free of charge
Stayed in April 2024
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Reviewed: 13 April 2024
Lauren
United Kingdom18 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Classic Single Room
- • Stayed 1 night
- • Submitted via mobile
Location. Easy check in
Stayed in April 2024
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Reviewed: 12 April 2024
Vernon
United Kingdom12 reviews1 helpful vote8.0“All around a very good stay”- • Leisure trip
- • Couple
- • Classic Twin Room
- • Stayed 3 nights
Could hear next room snoring. No where to put your clothes when you undressed for bed.
Staff were amazing
Stayed in April 2024
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Reviewed: 10 April 2024
Ajinkya
Ireland1 review8.0Very good- • Leisure trip
- • Solo traveller
- • Classic Single Room
- • Stayed 2 nights
- • Submitted via mobile
The price
Location and the view
Stayed in April 2024
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Reviewed: 7 April 2024
Geoff
Canada55 reviews3 helpful votes8.0“Perfect for what we needed and breakfast was good”- • Family with young children
- • Classic Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
The staff and location
Stayed in April 2024
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Reviewed: 6 April 2024
David
United Kingdom8 reviews8.0Very good- • Leisure trip
- • Couple
- • Privilege Double Room
- • Stayed 1 night
Car Park is too far away and too expensive
Graet Location2, clean hotel, Good Breakfast
Stayed in March 2024
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