Bondend Lane, Upton St Leonards, Gloucester, GL4 8ED, United Kingdom
#9 of 15 hotels in Gloucester
Guests' ChoiceBased on 1325 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
8.5
Facilities
7.9
Staff
8.9
Value for money
7.7
Free WiFi
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 August 2023
David
United KingdomIf you wanted to eat elsewhere you needed to use the car.
Beautiful grounds. Good facilities. Great bar, excellent food in the restaurant and a comfortable lounge to chill out in. Staff welcoming and friendly. Would highly recommend this hotel.
Stayed in August 2023
Reviewed: 22 August 2023
Frances
United KingdomIt is a shame that the swimming pool anymore but I understand that it is probably not cist effective
Very good and generous
Stayed in August 2023
Reviewed: 19 August 2023
Frank
United KingdomLack of a lift . Minor complaint in room no spoons on first night and towels not supplied for each person
The staff were superb all round. Food very good price is very reasonable.  room 441, was superb . The grounds around the hotel are absolutely lovely. 
Stayed in August 2023
Reviewed: 10 August 2023
Kenneth
United KingdomThe bedroom was a little tired and access was up a number of stairs but we realised that this was due to being a historic building with no lifts.
we could not fault the price, staff, facilities and location.
Stayed in July 2023
Reviewed: 9 August 2023
Clare
AustraliaThe only issue with the hotel was that we were on the fourth floor, and there was no lift. While we are able to walk the stairs, my oarebts who visited us while we were staying found it difficult. Unsure if age and ability is considered by the hotel when issuing rooms.
The staff were wonderful, and the hotel was clean, tidy, and had lovely communal spaces. Our room was well equipped, and the bed was exceptionally comfortable. The breakfast and the service was very good, and the view from the dining room, lovely. Parking was great and the hotel location, while in a beautiful country area, was within easy access to all major amenities. It was like a country holiday with all the benefits of a city.
Stayed in July 2023
Reviewed: 6 August 2023
Barry
United Kingdomno lift and no dedicated motorcycle parking.
breakfast was very good,
Stayed in July 2023
Reviewed: 5 August 2023
Diane
United KingdomRooms were far too hot and the a/c was not very good. Only realised there was a fan in the morning on top of the wardrobe. Bit disappointed there was a pool but no water in it, because its too expensive to run 😟
Staff were lovely and friendly, from check in at reception, bar staff, restaurant staff and check out staff. Great location and very clean throughout.
Stayed in August 2023
Reviewed: 3 August 2023
Ray
United KingdomEverything met my expectation.
Breakfast was good. Also the evening menu. Nice location.
Stayed in July 2023
Reviewed: 2 August 2023
Rebecca
United KingdomI thought the room was a little dated and looked like it need a refresh.
The staff were very friendly and efficient. Room was comfortable and the evening meal was very good
Stayed in July 2023
Reviewed: 2 August 2023
Chloe
United KingdomThe bathrooms in the bedrooms could be updated
Staff were lovely and really accommodating of my dog
Stayed in August 2023
Reviewed: 29 July 2023
Palmer
United KingdomShame bar closed so early.
Helpful Staff
Stayed in July 2023
Reviewed: 17 July 2023
Keith
United Kingdomthe room was too warm and the window did not help being small and restricted
easy booking and pleasant staff car park good
Stayed in July 2023
Reviewed: 17 July 2023
Barber
United KingdomFacilities? Room standard TV, no swimming pool. Bit out of the way.
Clean comfortable room. Large bathroom. Nice meal average price, drinks expensive. Nice country setting.
Stayed in July 2023
Reviewed: 16 July 2023
Michael
United KingdomNothing
We had a function at the property, the food was lovely, the staff were very friendly and helpful. The room was very nice. The lady that served our drinks at the bar was beyond amazing 😀
Stayed in July 2023
Reviewed: 15 July 2023
David
United KingdomGetting to the property. Roads incredibly narrow. Would put me off staying again
Great venue and very nice staff
Stayed in July 2023
Reviewed: 10 July 2023
Wendy
United KingdomThe sandwiches, very poor filling on very cheap bread with a side of salad that had seen better days. Not as advertised or what you’d expect from a hotel.
Stayed in July 2023
Reviewed: 5 July 2023
Cousens
United KingdomRooms were warm - no iron
The staff and food
Stayed in July 2023
Reviewed: 2 July 2023
Paula
United KingdomDrive through town getting to hotel
It hotel was lovely. The staff were friendly
Stayed in June 2023
Reviewed: 28 June 2023
Xena-marie
United KingdomFor the price you pay you would think that breakfast would be including. the rooms we stayed on was on the top floor which was a challenge carrying luggage (credit to the staff/ladies who did offer) The hotel tv's are outdated and don't offer smart tv.
Bowden hall is a beautiful building, with many rooms. situated in a lovely location. just off a bus route into city centre (we walked in 45mins* and bussed back) The room was a good size with a nice bath. comfortable bed. would recommend this stay!
Stayed in June 2023
Reviewed: 28 June 2023
Elliot
United KingdomNothing
Breakfast was lovely. Location was peaceful
Stayed in May 2023
Reviewed: 22 June 2023
Emma
United KingdomRoom was very hot
Setting, breakfast
Stayed in June 2023
Reviewed: 21 June 2023
Kerrie
United KingdomThe property has quite a large about of cosmetic damages, damage to walls and ceiling. Paint work wasn’t fresh, and the bathroom is quite outdated, the whole inside of the hotel isn’t very modern it’s more old fashioned which doesn’t suit the cost.
It’s in a nice location, the room was spacious.
Stayed in June 2023
Reviewed: 17 June 2023
Lorraine
United Kingdombedroom out dated, need up grade and air con
The grounds and view
Stayed in June 2023
Reviewed: 13 June 2023
Jane
United KingdomThe hotel definitely needs updating with the decor, although beautiful in the dining room and lounges. A very long walk to our rooms, and no lift. Reception area not very designed for welcoming guests, comparing with other hotels. Windows not clean in our room which was a shame as beautiful view of the gardens and pods. Our bath was abit chipped and radiator looked quite rusty. No soap in the dispenser by the sink. Although the room was lovely and spacious, hardly any hanging room for clothes and coat.
Location and staff very friendly and helpful. Really enjoyed the breakfast, good variety although quite pricey. Room was nice, clean and spacious with lovely outlook to the gardens.
Stayed in May 2023
Reviewed: 29 May 2023
Marjana
United Kingdomnothing
everything
Stayed in May 2023
Funchal, Portugal
Juliaca, Peru
Blomberg, Germany
Madrid, Spain
Estreito da Calheta, Portugal
Patara, Turkey
Cholula, Mexico
Zakopane, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content