WiFi we’re we were was shocking and no 3/4/5 G They have a fan in the room and it was needed as it was very hot

Easy to find , close to where we wanted to be. Plenty of parking , good size room with a very comfortable bed and we were not disturbed by other guests at any time . So quite even with the window open The Breakfast was faultless, not just plenty of choice but good quality as well

Stayed in May 2024

Some areas of the hotel were looking a little tired

Comfortable room and friendly staff

Stayed in April 2024

£12 for breakfast was - for me - a bit steep as I usually just have coffee, fruit and muesli for breakfast. Maybe an ordinary breakfast for £6 and full cooked for £12 option could be considered? Taxis into town a bit pricey coz of the distance but I realise - of course - that nothing can be done about that!

The room, the staff, the hotel building and the grounds were all spot on. Easy to find the hotel and a generous sized car park both helped too.

Stayed in May 2024

If pressed, I would say location from York city center.

The breakfast is very good.

Stayed in May 2024

A personal thing, but I didn’t like that dogs staying at the hotel were allowed in the restaurant, very unhygienic. We walked past a room in the evening on the way back to ours and the dog was barking, would not have enjoyed being in the rooms next door to that one!

Easy to reach location close to main routes at the northern side of York. Room was perfect for a family stay with all the amenities you require. The restaurant food in the evening was excellent, having both an adult and children’s menu options. Food options were good, and the quality excellent. Breakfast was good, usual options, they mainly focused on the cooked English options which were good. I would personally have preferred a wider selection of cold meats, cheeses, breads, pastries etc, although some were on offer it could have been a wider selection.

Stayed in May 2024

Something from the previous occupant was left in the fridge so had not been cleaned out but didn’t need to use fridge so was not a problem

Lovely looking hotel. Very relaxing and very friendly and helpful staff

Stayed in May 2024

Facilities and staff

Stayed in April 2024

Bedroom needs modernising. The bathroom sink was very bad, with rust.

Beautiful reception area, very welcoming staff. The food was good.

Stayed in May 2024

The rooms were a little dated. There had clearly been a leak from the room above and the ceiling was stained. Also the bathroom light panel was hanging off (my husband fixed it). We put down the third bed so we could put up our travel cot and the floor was filthy! Clearly hadn’t been cleaned for a very long time! Was also very expensive! Cost us just under £17 for 2 drinks!

Staff were really lovely, especially the reception staff. Breakfast was lovely and plentiful.

Stayed in April 2024

The room was at back where the air con units where situated and constant noise.

We like the location The Hotel is clean and nice

Stayed in April 2024

Bathroom was very tired. There was some unsightly brown tape covering a hole above the toilet cistern

Deshpal on reception gave us a warm welcome and was very friendly and helpful. Room and hotel very clean.

Stayed in April 2024

Good breakfast. Good location.

Stayed in May 2024

The bedrooms need a bit of an uplift but the hotel staff stated this was in their forward plan. This did not affect our stay in any way.

All of the staff were extremely polite, friendly, helpful and efficient. Improvements in the reception and lounge areas from our previous stay in this hotel were very good. The food at dinner was excellent and breakfast had a wide choice of items and again was a great start to the day. The room was spacious with a very comfortable bed. The room was also very clean on arrival. The hotel is in a great location near to a park and ride which takes you into York city centre.

Stayed in April 2024

Single beds were small / no Wi-Fi

Nice clean room lovely staff

Stayed in April 2024

There was a lot of noise from people on the corridor and a room nearby.

The room was clean, and the bed was comfortable. The area around the hotel was nice. The hotel had a large car park, and was near the Park and Ride for York. I recommend the hotel, and will stay there again the next time I want to visit York.

Stayed in April 2024

Could have done with a bigger duvet, I felt I was in a straight jacket

It was very local to a function we were going to at the Sidings

Stayed in April 2024

Clean and friendly staff

Stayed in April 2024

Whilst the decor in communal areas was really good the room was a little tired, with dated furniture and some scuffs etc which need a little TLC to bring it up to my idea of a 4 star hotel. The room was hot upon arrival, thermostat didn't control the temperature, had to be turned off at the rad valves to get to a bearable temperature. Window only opened a couple of inches, I understand this is probably H&S related but the airflow wasn't sufficient. TVs in the room were a bit small too.

The staff were fantastic, really attentive and friendly and the housekeeping team were brilliant and very thorough. The bathroom was excellent, jacuzzi bath was a plus.Toiletries were great. The location was good, grounds are lovely and quiet, no traffic noise and bed was very comfortable.

Stayed in April 2024

There was nothing not to like, very impressed with the hotel but definitely more impressed with the staff and the grounds.

Amazing location and the staff bent over backwards to help. No request phased them, arrived back at the hotel after concert and the bar was closed but the staff at the front reception were more than happy to accommodate and get us some drinks. The guy on the front desk with the "soul patch" was exceptional and couldn't do enough to help, 10/10 service all round.

Stayed in April 2024

The location was quite far out. I was happy to stay there as I was attending a course within the hotel but it is quite rural with no shops or facilities in walking distance.

The friendly staff and breakfast selection

Stayed in April 2024

Everything

Stayed in April 2024

Breakfast wasn’t great, lukewarm and not a great choice. Bedroom was a bit tired, decor was worn and we had cobwebs in the corner of the room.

Staff were fantastic, evening meal was good - special mention from my wife for the belly pork!! And the bed was amazingly comfortable.

Stayed in April 2024

The decor was a little tired, the wooden furniture was very worn and the shower didn't work, no hot water, yet the water to the taps was steaming hot. The place just needs some basic TLC.

Perfectly located, 3 miles out of York. Just down the road from the main park and ride which we used. Really easy and good value to get into the town centre with no hassle. The room we had was huge, well laid out with a very large TV. The superking bed was very comfortable. We didn't have an evening meal, ate in town, but the breakfast was excellent with plenty of choice. Staff were very good, efficient and polite.

Stayed in April 2024

Unfortunately we were woken at 4am by other guests. Bathroom could do with upgrading. There was crayon on the wall and damp on the ceiling were a leak had been.

Breakfast was lovely, room was nice.

Stayed in April 2024