Lowndes Street, Kensington and Chelsea, London, SW1X 9ES, United Kingdom
#445 of 1,009 hotels in London
Guests' ChoiceBased on 369 hotel reviews
8.0Cleanliness
8.5
Comfort
8.8
Location
9.3
Facilities
7.9
Staff
8.8
Value for money
7.4
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End of dialog contentReviewed: 26 May 2024
Khaled
KuwaitSome facilities could have been better. The restroom felt a bit old, with the old banyo-style shower, and not the more modern shower-box style, and the elevator felt outdated and a bit slow, especially considering that the hotel was recently renewed/renovated only 2 years ago.
Friendly staff and excellent location.
Stayed in May 2024
Reviewed: 25 May 2024
Al
Saudi ArabiaThe furniture is outdated, and most hotels in the same price range have at least renovated their rooms. For the price we paid, the lobby and room furnishings are not up to the standards of Jumeirah hotels, nor do they meet the expectations of modern hospitality, despite the excellent location.
The bed mattress was amazing, and I appreciated the cozy ambiance and spaciousness of the room. The staff was also very nice and even gave us an upgrade.
Stayed in May 2024
Reviewed: 17 May 2024
Alan
United KingdomGreat position in a lovely area, staff excellent There is a discretionary 5% service charge which wasn't shown on the booking website I used, which is good to be aware of if you're comparing prices - however I was happy to pay it as everyone at the hotel was so welcoming helpful and friendly.
Stayed in May 2024
Reviewed: 14 May 2024
Ahed
KuwaitAdjacent room door noise very noticeable when door left to swing close.
Comfortable, clean rooms of good size. Breakfast options are excellent.
Stayed in May 2024
Reviewed: 11 May 2024
Reem
United Arab EmiratesThe spa and gym were at the other hotel, so you have to take a walk. room was bit outdated, and I think it was pricey compared to what was offered
very good location; you can walk to so many places. room was clean and it was cleaned and preped daily. Breakfast was light, but you can start your morning with it and order from the menu at an extra cost.
Stayed in March 2024
Reviewed: 6 May 2024
Martin
United KingdomConsidering I was given an upgrade (thank you) I was a bit disappointed as to how small the room felt
Location, clean, friendly, stylish
Stayed in April 2024
Reviewed: 30 April 2024
Neha
United Arab EmiratesRooms are small
Location
Stayed in April 2024
Reviewed: 22 April 2024
Zainab
United StatesGave us a handicap room :(
Close to everything Safe
Stayed in April 2024
Reviewed: 15 April 2024
Peter
FinlandCar racing outside in the evening was a bit aniying but ended reasonably early.
Location convenient for my purpose and room was good. Very helpful staff.
Stayed in April 2024
Reviewed: 2 April 2024
Kaye
United KingdomVery good
Stayed in April 2024
Reviewed: 15 March 2024
Jeremy
United KingdomNothing
Friendly and efficient staff. Everything was done really well. The ability to use the spa facilities across the road at the Carlton a tower was a huge bonus.
Stayed in March 2024
Reviewed: 7 March 2024
Wail
United Arab EmiratesBreakfast should be improved
Friendly & Kindness stuff
Stayed in March 2024
Reviewed: 27 February 2024
Guida
United StatesTwin beds as opposed to queen beds
The Hotel staff was phenomenal. The gym was exceptional.
Stayed in February 2024
Reviewed: 14 January 2024
Deema
Saudi ArabiaThe gym is located at the Jumeirah Carlton Hotel.
Stayed in January 2024
Reviewed: 10 January 2024
Abdulla
QatarNothing
NA
Stayed in December 2023
Reviewed: 15 December 2023
Mohammed
Saudi ArabiaFriendly stuff, fast service
Stayed in December 2023
Reviewed: 11 November 2023
Aziza
Saudi ArabiaPrice high
The staff were helpfull Location good Room size perfect Clean
Stayed in October 2023
Reviewed: 2 November 2023
Mouza
United Arab EmiratesRoom very small ! The noise from street was loud
The location
Stayed in October 2023
Reviewed: 2 November 2023
Tracy
GhanaThe noise in the walls
Great
Stayed in October 2023
Reviewed: 23 October 2023
Mohamed
BahrainSmaller size of the bathroom.
Excellent location, very cosy and comfortable. It gives you a feeling that you are at home. Staff are generally friendly. Particular thanks goes to Taha from the reception front desk for his excellent service.
Stayed in September 2023
Reviewed: 1 October 2023
Khan
Qatarbath room
location, breakfast scervice.
Stayed in September 2023
Reviewed: 28 September 2023
Kenneth
United KingdomNo kettle
All services But would like a kettle in the room
Stayed in September 2023
Reviewed: 25 September 2023
Andreas
GreeceWhen you give a customer your “handicap room” you have to ask FIRST. Otherwise the surprise is totally uncomfortable and awkward.
Great location, clean, polite staff
Stayed in September 2023
Reviewed: 30 August 2023
Ilham
MoroccoNothing
Very good stuff
Stayed in August 2023
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