Newchurch Road, Ebbw Vale, NP23 5BD, United Kingdom
#2 of 3 hotels in Ebbw Vale
Guests' ChoiceBased on 127 hotel reviews
7.6Cleanliness
8.5
Comfort
8.4
Location
8.2
Facilities
7.8
Staff
8.7
Value for money
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 April 2023
Tim
United KingdomThe car parking with space for 6 or so cars was on the large pavement frontage, although there was a large car park about 50m up the road. The route through the hotel isn't great due to the bar no longer being in use, but its still clean and tidy so fine for most travellers.
The hotel is great, the staff member who greeted us was very friendly. Fridge/freezer in the room along with kettle, plenty of tea/coffee available if wanted and Biscoff biscuits too! Location was just across the bridge from town, walk to town centre was easily less than 10mins. The bar is no longer in use, so no noise issues to worry about.
Stayed in April 2023
Reviewed: 30 April 2023
Richardson
United KingdomNo staff on the premises. No breakfast. Cheap and nasty decor.
Stayed in April 2023
Reviewed: 24 April 2023
Kelly
United KingdomFabulous staff and lovely and comfortable also spotless.
Stayed in April 2023
Reviewed: 24 April 2023
Sian
United KingdomFelt very grubby. Whole building smelled of damp and the windows dont open.. Beds were too close together. Had to boil kettle on the floor as wouldn't reach a plug. Had tea/coffee stains down furniture. Very outdated place. As it is above a pub we expected the pub to be open but it wasn't, did not state this when booking.
Fridge kettle and microwave in room. Not far from town centre. Host was very nice and polite.
Stayed in April 2023
Reviewed: 16 April 2023
Alice
United KingdomEverything, the owner was so so helpful aswell as the lady there, felt like they go above and beyond for their stays. Lovely rooms and clean comfortable bed. Highly recommended
Stayed in April 2023
Reviewed: 12 April 2023
John
United KingdomFalse advertisement ie breakfast an food available at the kings arms for extra but weren't there.as stated on website. It were closed if had known in advance wouldn't of booked especially as well we could of shared a room to instead of paying for 2. Booking . Com should look into as were worse room ever booked. Reviews on line don't match the description
Only thing we're walking distance to town. Thank god we had a fridge an microwave in room.
Stayed in April 2023
Reviewed: 10 April 2023
Laz78
United KingdomNice clean room, with microwave, fridge and kettle.
Stayed in April 2023
Reviewed: 25 March 2023
Waleed
United KingdomIt was exceptionally clean
Stayed in March 2023
Reviewed: 25 March 2023
Davies
United KingdomI couldn’t fault it extremely good value for money
clean and tidy the owner very friendly as were the staff everything you need for tea and coffee. located in a wonderful location fabulous views of the mountain and only a 5 minute walk to the town centre with a range of clubs and pubs serving fabulous food and drink or a choice of quiet family cafes and restaurants a short drive away will definitely be back thank you to all who made me feel very welcome
Stayed in March 2023
Reviewed: 18 March 2023
Stacey-louise
United KingdomVery friendly staff, freshly decorated with all new facilities, great sized room, excellent price.
Stayed in March 2023
Reviewed: 8 August 2023
Anonymous
United KingdomBed mattresses in our room are due to be changed as part of the upgrade, so we had to sleep on the old ones. Not the best sleep. Breakfast is not included in the booking, but a continental breakfast option would have been much appreciated.
The hosts were very welcoming. There is a bar now for those who wish to have a drink. Don't go by the outside appearance as the rooms are nice. Been there before so knew what to expect. Fridge/freezer and microwave in all the rooms
Stayed in August 2023
Reviewed: 25 May 2024
Jones
United KingdomThere are no comments available for this review
Stayed in April 2024
Reviewed: 22 April 2024
David
United KingdomThere are no comments available for this review
Stayed in April 2024
Reviewed: 21 April 2024
Alex
United KingdomThere are no comments available for this review
Stayed in April 2024
Reviewed: 31 January 2024
Christopher
United KingdomThere are no comments available for this review
Stayed in January 2024
Reviewed: 12 December 2023
Sam
United KingdomThere are no comments available for this review
Stayed in December 2023
Reviewed: 28 October 2023
William
United KingdomThere are no comments available for this review
Stayed in October 2023
Reviewed: 5 October 2023
Lisa
IrelandThere are no comments available for this review
Stayed in July 2023
Reviewed: 20 September 2023
Patricia
United KingdomThere are no comments available for this review
Stayed in September 2023
Reviewed: 18 September 2023
Duane
United KingdomThere are no comments available for this review
Stayed in September 2023
Reviewed: 13 September 2023
Darryl
United KingdomThere are no comments available for this review
Stayed in September 2023
Reviewed: 8 September 2023
Dusty
United KingdomThere are no comments available for this review
Stayed in September 2023
Reviewed: 23 August 2023
Wayne
United KingdomThere are no comments available for this review
Stayed in June 2023
Reviewed: 12 August 2023
Mark
United KingdomThere are no comments available for this review
Stayed in July 2023
Reviewed: 29 July 2023
John
United KingdomThere are no comments available for this review
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content