The breakfast was an absolute joke, it had been move to another place and was not set up well. By 08.30, there was no more fruits (only pieces of skin), no more pastries, horrible instant coffee, no alternative milk and glassware for the "juice" unhelpful staff

Welcoming staff at the front desk Quiet rooms, quiet enough corridors - if you can find your room - a real maze ! Very Good location from the train station and to go out for dinner

Stayed in May 2024

The hotel needed more staff, Saturday morning breakfast was awful , only one member of staff was present, the hot food had run out and not replenished and we were at breakfast at 8 30

Stayed in April 2024

Shortage of staff meant waiting to be served on occasion. Limited menu options.

Great location near the centre. Room was clean, staff were friendly.

Stayed in March 2024

The situation of the room, too many stairs to get to the room, my legs don't work to well these days.

Iron and ironing board in room.

Stayed in April 2024

The taste is horrible.

Breakfast is ok, but their menu in the evening is poor. Is not freshly prepared.

Stayed in April 2024

See above

Comfortable room. Bit of a maze to get to the room. Pleasant staff, good breakfast although the tables were a bit cramped for 2 people. Preferred the upstairs breakfast room which we'd used before.

Stayed in March 2024

Lots of noise throughout the night which woke me several times. Apparently staff were preparing a room for a wedding reception the next day, but that was no comfort for residents trying to sleep.

The location and the hotel were perfect, especially the underground secure parking.

Stayed in March 2024

Didn't like having to climb so many steps with lift not working . Some dirty marks on sink

Style off room, comfortable and friendly staff

Stayed in April 2024

No hot water from shower , lifts not working, safe in room not working.

Very central

Stayed in April 2024

Too noisy til after 1am No sound proofing Tiny room Receptionist didn’t explain about Bar, Restaurant location or opening times. When I left in the morning I had to tiptoe and drag my suitcase over lots of broken glass outside main entrance

Fairly clean Receptionist helpful and changed my room from 4th (stairs) to 2nd for Lift access

Stayed in April 2024

We didn’t realise there was a function on and we could hear a lot of noise from our room.

The property is lovely and clean Great location

Stayed in April 2024

Car park was an absolute disaster

Stayed in April 2024

Location, carpark at hotel, lovely staff, warm comfort room

Stayed in April 2024

When we had gotten into our room it was very small, almost like a cleaners sized room where you'd stock supplies. The ceiling in the bathroom was also awful as ther were clear makes where ther is a leak creating brown stains and the toilet required extra effort to actually flush it.

The hotel was overall very nice and clean with helpful staff.

Stayed in February 2024

Rooms can be a little small depending on location within hotel. Clean on a surface level, but can be a bit dusty in non obvious places.

Comfortable beds and friendly staff

Stayed in March 2024

Totally satisfied with my visit. No complaints. Thank you for making my visit so pleasant, As a former resident of Darlington it was good to be back and to recall many happy memories spent in the area

A very good dinner, the staff were most helpful. Breakfast was equally well presented and enjoyed The bedroom was fine , a comfortable night's sleep, I last stayed in the hotel "last century" and was impressed by the facilities . A pleasant walk to and from the station, Will hopefully stay with you again shortly.

Stayed in March 2024

The breakfast wasn't very good, not much left for us to eat. Even though we we're within the time limit for breakfast

Bed was very comfortable, location was excellent

Stayed in March 2024

Surpriseling the room was great but the building needs refurbishment work

Extremely friendly and professional staff

Stayed in February 2024

Nothing

Excellent location for town centre and rail station

Stayed in March 2024

Breakfast buffet could be improved. Limited hot item availability and pre-made scrambled eggs impacted breakfast quality. Minor bathroom maintenance issue: loose toilet paper holder.

Excellent location – convenient access, 10 minutes' walk from the train station, and central to the town. Friendly and efficient staff facilitated a late check-in. The well-maintained room offered a good layout, clean and fresh bedding/towels, and a comfortable bathroom. Great value for the quality.

Stayed in March 2024

Bathroom was ‘tired’ Toilet roll holder was not fixed correctly to the wall, tiles on bath panel were in poor condition and the flooring had come away from the edges. Not the end of the world but not the standard I would expect from a Mercure.

Conveniently situated and was reasonably priced.

Stayed in March 2024

Lift wasn’t working and we were on the fourth floor. Both in our mid sixties and found stairs hard work

Location

Stayed in March 2024

The rooms are in need of painting, the windows were filthy and the wood is rotting. The receptionist was a little abrupt and as the lift was not working and we had to walk up two floors I might have expected a small extra such as a free drink? There was one teabag in the room, one of the glasses was half full of water but had a cover so I assume that had not been washed. Generally quite poor value for money.

The hotel is in a good central position. One member of staff serving in the bar was very helpful.

Stayed in March 2024

Everything was good

Was good and good atmosfere

Stayed in March 2024