There wasn’t a bar

It was spotlessly clean and the staff were very friendly

Stayed in May 2024

Overall not much negative to say - staff was very professional, but not overly friendly. Be mindful that if you have a basement room that it might get a bit loud with people walking on the street right outside your window.

Location directly by the Kensington Gardens - ideal for exploring all of Westminster on foot if you like walking. Room was on the smaller side but had everything you needed and the shower pressure was good.

Stayed in April 2024

It would have been nice to have a view but I knew the room I booked was one of the cheapest so that did not surprise me

Really clean and lots of finishing touches

Stayed in May 2024

Breakfast was not included, and I think in the future they might consider options where breakfast is already included in the price. Although it was very clean and comfortable, the room was not very spacious.

The room was very clean and the bed very comfortable. I chose this hotel because it was very close to our event. The staff and service were very nice and they meet our needs. I recommend this hotel if you are planning to go events near Hyde Park.

Stayed in April 2024

Simple room but have everything we needed

Stayed in May 2024

Location, friendly staff and great breakfast

Stayed in April 2024

Nothing

Room was spacious and clean - with complimentary fresh fruit and water as well as tea, coffee and biscuits. Great breakfast selection

Stayed in May 2024

The location was a bit noisy, with ambulance sounds and some construction during our stay (as Usual in Central London). For the purpose of improvement : -Add a Bidet Spray near the toilet seat to accommodate additional cleaning methods.

-The Staff were 10/10. The best thing about this hotel is the Staff. They go above and beyond. -The room is as expected. Very decent for the price. -Very decent A/C unit.Quiet and nice. -Cleanliness is very good. -The elevator is available and in good working condition. -Prime location near the hyde Park and Queensway Underground Station

Stayed in May 2024

Comfortable room, convenient location.

Stayed in May 2024

Walls are not sound proof

Cleanliness of sheets , staff friendly,

Stayed in May 2024

Check out time could've been 1pm seeing as it was a Sunday and we also had a late check in on the Saturday

Great staff, service and comfort and although they forgot to put balloons up originally for my friends birthday in the room they made up for it with the chocolates, balloons and champagne afterwards which was very lovely.

Stayed in May 2024

Breakfast is better than ever,, The problem is that the breakfast is not diverse, but the location is excellent and it is worth booking again Also the dining hall is small

A very special reception, a quick receptionist in and out, and also thanks for arriving to the breakfast host, Neha

Stayed in May 2024

N/A

Staff and surroundings lovely

Stayed in May 2024

It was quite noisy at night, could do with double glazing. Breakfast needed to be re stocked frequently, not enough to go round when busy! More staff needed!

The rooms were clean & tidy, overall good. Location brilliant.

Stayed in May 2024

Great location, perfectly situated for central line into the heart of London. Facilities exactly as described. Lovely team. Spotlessly clean.

Stayed in April 2024

Super friendly and accommodating staff! we arrived earlier than check-in time, but our rooms were ready so we were able to check-in. Even my special requests were accommodated, absolutely fantastic guest service! the receptionist Dizina was very friendly and welcoming. The rooms were spotless clean with fresh towels, coffee pods machine, toiletries and fruits. the room attendant was very also very polite. Great selection for breakfast and breakfast attendant was extremely nice! I haven't encountered such lovely staff during my many stays in London! Great location too!

Stayed in April 2024

Located slightly further away from main attractions so walking is not feasible.

I think it is great value for money in central London, with 2 tube stations and Paddington train station close by. There are restaurants, cafes and supermarkets around. Breakfast is also satisfying with enough hot and cold varieties. Hotel provided daily biscuits and fruits on arrival, which was much appreciated.

Stayed in March 2024

Our room was in the basement and sometimes quite hot - there was aircon though, and we used it a few times. You could easily hear sounds from neighbouring rooms and from the street & underground, but you got used to that.

The breakfast was very good and we ended up having it every morning despite the extra cost (£12,50). The room as well as the bathroom were smallish but adequate and functional. There was a kettle, coffee machine and a small fridge, and the hotel provided water bottles every day. Location near Queensway and Bayswater tube stations and Hyde Park was very convenient, and Paddington station was not far either. The hotel staff was very friendly.

Stayed in April 2024

Breakfast was awesome, friendly staff

Stayed in April 2024

None

Location is easy to get to once you arrived in Liverpool Station for the underground to the hotel location is also easy to walk to some of the tourist attractions if the weather is good the small town if Queens way is handy place for snack meals local bar get to see the local people I recommend the hotel

Stayed in April 2024

I really loved the location, it was close to everywhere and looked really posh. The breakfast was soooo good, my partner and I loved it very much.

Stayed in April 2024

The recently renovated hotel has very old, uncomfortable beds. There is not a single hook or shelf in the entire room.

Very friendly staff, clean rooms, very good breakfast

Stayed in March 2024

Only one bedside table so had to use a chair to rest my tea in the morning on. no plug either at my side of the bed - phone plugged in on dressing table. day time receptionist not that helpful when asking about the bedsde table or am extra chair. I ended up using dressing table chairl

Nice modernised hotel in convenient location. Easy access for tube stations.. Fresh Fruit available in the room and bottled water as well as tea and coffee facilities. good selection of bathroom toiletries. 'Friendly night receiptionist.

Stayed in April 2024

The room was quite small, small window

The room was clean and had all the amenities Comfortable bed

Stayed in March 2024