Solid hotel room - exactly as expected

Stayed in April 2024

There were no waste bags in the in room bin and bathroom bin (not sure if by design or missed by house keeping) and an extra toilet roll would have been a bonus. Also, the air con button lights, lead to a disturbed night as are very bright and cast a light across the whole room.

The overall experience was good from start to finish. Fairly prompt check in and room was nice and spacious and clean. Friendly staff on arrival and the young lad serving coffee at the bar the next morning, went above and beyond and finished the stay off with 5* service and memories.

Stayed in May 2024

Nothing

Great welcome. Bed extremely comfortable

Stayed in May 2024

The bacon and sausages on the breakfast were horrid, I think you have change where you get them from and you can tell the difference because they were not nice at all.

My room was clean and comfortable, everything worked and I was given bottles of water and hot chocolate. Bed was clean and comfortable

Stayed in April 2024

I thought the chef at breakfast on her own was too much

Clean all staff v helpful

Stayed in May 2024

I could hear peoples doors closing at night and it kept waking me up. I’m a mum of 2 and I had booked myself into the hotel to get a good nights sleep but I didn’t really get it. It was also cold. I needed extra blanket which I couldn’t find in the room. I turned the heating on but it didn’t seem to help.

Breakfast was lovely, room was lovely and clean and well laid out. Staff were polite and helpful.

Stayed in April 2024

A bit pricey but I have no complaints about the hotel itself as we had a comfortable stay.

Beautifully decorated hotel with large comfy rooms. The beds were very comfortable and the room was clean. The staff were friendly and helpful.

Stayed in April 2024

nothing

room

Stayed in April 2024

We found quilts were dirty and hence had to request additional. The EV charger was not working hence we had to go to another place to charge the car which delayed our trip.

Breakfast was good. Location was great and approach to amenities was good.

Stayed in April 2024

We normally have access to the lounge for water or drinks but that option wasn’t given to us

No comment

Stayed in April 2024

No vegan options on the evening meal menu. The website mentioned a gym but didn't say there was a pool (but my son told me the gym was very good).

The staff were professional and discrete and made sure our very large family group were catered for in every way. The rooms were clean, quiet and spacious. The breakfast buffet had a large selection for those wanting a full English or a more continental selection. The evening meal menu also had a good selection.

Stayed in April 2024

It was too hot and the air con didn’t cover the whole room

Very spacious and lovely decor

Stayed in April 2024

Thin cheap quilt, dirty cups, ran out of toilet roll none spare in the bathroom

Breakfast selection, restaurant staff, check in staff, room

Stayed in April 2024

The top shelf in the wardrobe was dusty, this was a little bit disappointing as I like to set out my clothing and use all of the spaces in the room.

Very nice and clean room with a spacious bed with nice clean and comfortable linen. A very nice bar and foyer area and a decent gym. The breakfast was nice, thei hotel is definitely worth visiting.

Stayed in March 2024

The cook in the restaurant was very rude, and gave me wrong order. Then nooo apologies

Clean hotel

Stayed in April 2024

Paying for the car park

The room was well appointed and comfortable

Stayed in April 2024

The fact that I was unable to use the GYM

Room was good, Didn’t have breakfast, Bed was really comfortable

Stayed in March 2024

Nothing

The clean environment

Stayed in March 2024

lack of toilet roll in room

comfy bed

Stayed in March 2024

It would have been nice if there had been some complimentary water.

All the staff were very pleasant and helpful. The bed was lovely and comfortable.

Stayed in March 2024

Very friendly staff.

Stayed in March 2024

The beds are a little too soft, and the lobby up-lighting turns ON at 11.30pm, which isn't great since half the bedrooms face onto the lobby and the curtains don't fully close. Not sure why service charge was included for ordering bar food. AC was required to be on for ventilation as the windows didn't open, so my skin got very dry. It is a shame that the bedroom I got looked out onto the lobby rather than outside, but then maybe the outward facing rooms were loud - who knows!

The staff at the front desk were very friendly as well as some of the bar staff. The sandwich and chips were nice, albeit pricey. The rooms were and the bed was very big. The location was good. Free parking for members. The lobby and bar areas are nice and comfortable. Shame the restaurant wasn't open when I visited.

Stayed in March 2024

We had a very lovely breakfast delivered to the room, as we had to be somewhere early and we were short of time. Full English and the huge selection of pastries were delicious, however no plate or serviette for my pastries, no knife to help butter or jam the croissants etc (must of been an oversight of the waitress) managed to steal my husband’s knife and use his serviette as a plate. Also you book the breakfast online on your phone, gave no option to order juice or a drink with my pastries. My husband’s hot breakfast came with a mug of coffee with fresh milk. (Coffee/tea/kettle in the room btw)

Arrived with my husband about 12.30pm, requested an early arrival time the week before, but no room ready obviously, which they had warned in an email. But they kindly upgraded for free our double room to a double/double room that was ready. We came with family, and they got a free upgrade too. We also got free parking. Lovely room and hotel, lobby and restaurant laid out nicely, comfy chairs. We had lunch and later drinks in the evening . Staff so helpful, really enjoyed our stay. We stayed on the 3rd floor, and the rooms were very quiet. Would definitely recommend.

Stayed in March 2024

The staff were so kind and helpful, from reception to the staff clearing away after breakfast

Stayed in March 2024