Nothing, with the possible exception of noisy pigeons first light outside the rooms windows.

This hotel is right in the centre and has parking! Next door to the hotel is the main transport hubs ( Buses and Trains ) I would normally use my car for travelling around however the public transport infrastructure is excellent and cheap. The room was a really nice size but the big attraction is the size of the public areas - Really quite stunning.

Stayed in May 2024

Areas were cold Breakfast tables left uncleared Some unapproachable staff in the dinning room Spa/pool area needs updated

Central location Early check in as room ready Staff at reception helpful

Stayed in May 2024

No toiletries available or bathroom tools like comb

Stayed in May 2024

Only one lift working and it was very slow (although I understand they are improving this) Not much of an issue but mentioned to the staff that the kettle leaked and the hand held shower was jammed into the holder so we could not remove it.

The room was a really good size and the bed was very comfortable. Did not stay for Breakfast as we were moving on to another location so can't comment. So close to everything we had come to see - Railway Museum, York Minster and the shopping - no car needed The bar was very busy so we relaxed in the Garden room - very peaceful and quiet even with a wedding going on. The gardens are beautiful

Stayed in May 2024

Mold in the bathroom and in some of the corridors. Too expensive for what it is.

Good looking building in a great location. Well equipped room. Complementary biscuits.

Stayed in May 2024

Little more light in the room lighting was a little low

The room was spacious and Clean The Breakfast had plenty to choose from the menu from the location was near the station but there was no noise from the trains and the parking was good

Stayed in May 2024

It wasn't a big problem but I like the window open a little and my window kept falling down so I jammed it with a shoe...!

Bathroom excellent. Excellent tea and coffee facilities in room. (Maybe a couple more mini milk cartons would have been handy)

Stayed in May 2024

The tv was broke

It was ok

Stayed in May 2024

Nothing

Great location for train station

Stayed in May 2024

Room was incredibly hot with no way of cooling down (we did open window but was too noisy to keep open all night). Slight fault in shower door which meant water was leaking out into floor which made it slippy.

Beautiful, relaxing hotel. Great location with easy access to train station. Comfortable rooms, staff were friendly and accommodating. I asked for some milk instead of the uht in our room and that was no problem at all. Breakfast was busy but food was good quality.

Stayed in May 2024

Clear the table sooner once we had finished eating

Had to wait some time for cereal bowls . Then provided with what looked like soup bowls Then had to wait for fried eggs I was with two friends, they had finished before me but it took a good 15 minutes for someone to come and take their used plates away

Stayed in May 2024

It is showing signs of refurbishing needed

It’s a lovely old building next to the train station

Stayed in May 2024

Room was poorly configured. Bed too small. We could barely move around the room, yet bathroom was huge.

Appreciated being able to store our luggage as needed.

Stayed in May 2024

It would of been a excellent touch had we had a complementary bottle of beer or wine for my husbands 40th Birthday. I had stated on the booking form we were there to celebrate a birthday! The tea and coffee at Breakfast was very below standard!

Location was perfect, hotel was very well maintained.

Stayed in April 2024

Only 1 lift in use, so when needed had a bit of a wait.. Breakfast was great, but had to wait to catch the waiters eye to get a coffee refill. Didn't see a 'coffee station'.

Fantastic room overlooking the gardens with the minster in view. Parking easy with plenty of space. A very short walk into the city, so location is great.

Stayed in May 2024

The chairs and carpet in the room could do with a clean / refresh. Didn't like the sink in the bathroom, I'm pleased I'm not that tall or I would have really struggled to use it.

Everything was really nice, breakfast was a good range of choice and all freshly made. Staff were very friendly and helpful.

Stayed in May 2024

The room was very noisy as they were carrying out roadworks throughout the night so did not sleep very well.

Lovely hotel and friendly staff.

Stayed in May 2024

Unfortunately one of the two lifts was out of order and there was a persistent feeling of frustration 'in the air' from those unable to ascend or descend the stairs under their 'own steam'. Waiting times were certainly prolonged.

Location, both check in and breakfast staff and the room. Having stayed previously a few times, I knew what to expect and overall, I wasn't disappointed.

Stayed in May 2024

Although not in the control of the hotel, the all night road works outside the station and hotel was very noisy and prevented a good nights sleep.

Very helpful and friendly staff

Stayed in May 2024

Jacuzzi not working

Price and room.

Stayed in May 2024

We were initially given a room where renovations still ongoing - full of workmen’s tools etc ! Eventually sorted out in a good manner.

Easy walk to all attractions. Good food. Nice room. Excellent staff. Convenient parking so no need to use our car during the stay.

Stayed in May 2024

The breakfast should be included with the price you pay for the room. The parking you have to pay for even though you are staying at the hotel.

Room and location excellent breakfast ok .

Stayed in May 2024

Nothing

Lovely hotel, good size room and location spot on

Stayed in May 2024

The hotel was very warm and stuffy, no working air conditioning which made it difficult to sleep.

Location excellent both for the city itself, proximity to the station and for access to York races.

Stayed in May 2024