North Terminal, Gatwick Airport, Horley, RH6 0PH, United Kingdom
#1 of 15 hotels in Horley
Guests' ChoiceBased on 12518 hotel reviews
8.4Cleanliness
9.1
Comfort
9.2
Location
9.5
Facilities
8.7
Staff
8.7
Value for money
7.7
Free WiFi
8.6
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End of dialog contentReviewed: 14 May 2024
Jennifer
United KingdomIt was great
Stayed in May 2024
Reviewed: 13 May 2024
Maxine
United KingdomLounge was a little disappointing despite excellent staff
Great location for purpose
Stayed in May 2024
Reviewed: 13 May 2024
Pablomarsh
United KingdomThe reception staff we met were rude - considerably so. The pillows are like air.
It's convenient for the airport. It's quiet once you're in your room.
Stayed in May 2024
Reviewed: 13 May 2024
Angela
United KingdomNothing
Location. Short walk to terminal, car parking
Stayed in May 2024
Reviewed: 13 May 2024
Hayley
United KingdomWater wasn’t working After calling down to reception to advise there was no water , and explained my situation of needing water to make up a feed for my baby I was told the water would be off for at least another 30 mins Not helpful with a crying baby They never offered to bring up bottled water to my room I had to leave my crying baby with my husband to go to reception and try to resolve this matter Not what you expect from Sofitel !!
Great hotel , clean , comfortable Perfect for travel
Stayed in May 2024
Reviewed: 13 May 2024
Felicity
United KingdomMeals had dried out a bit before being brought to our table.
Close proximity to Terminal Three.
Stayed in May 2024
Reviewed: 13 May 2024
Neville
New ZealandAll good
Short stop over handy to flights ✈️
Stayed in May 2024
Reviewed: 12 May 2024
Sue
New ZealandIt would have been nice to have a bathrobe in the room
Perfect location, excellent soundproofing, especially for an airport hotel. The evening meal at Le Petit Reveur was excellent, full marks to our waiter, Yogi and the chef Sammiye for working around my dietary restrictions. Excellent breakfast too.
Stayed in May 2024
Reviewed: 12 May 2024
Stuart
United KingdomThe room was very noisy I turned the aircon off but there was still an very heavy motor drone that filled the room. The bed was uncomfortable with dips in the mattress.
Facilities very good.
Stayed in May 2024
Reviewed: 12 May 2024
Susan
United Kingdomall was good
hotel spaces and appearance, room comfort and proximity to check in
Stayed in April 2024
Reviewed: 12 May 2024
Jan
United KingdomPrice. Strange humming noise. Late at night
Location and comfort
Stayed in May 2024
Reviewed: 12 May 2024
Duarte
JerseyRestaurant food, which was not to the quality expected for the hotel. It was okay at best. Serving staff were friendly and polite, which was a plus.
Location and the quality.
Stayed in May 2024
Reviewed: 12 May 2024
Said
OmanNothing
Very convenient location
Stayed in May 2024
Reviewed: 12 May 2024
Richard
United KingdomBit expensive for a one night stay
Good location
Stayed in May 2024
Reviewed: 12 May 2024
Harriet
United KingdomThere was some light leakage around the door to the hallway so the room wasn’t entirely dark
Convenience for the airport, cleanliness and comfort of room
Stayed in May 2024
Reviewed: 11 May 2024
Julia
United KingdomThe bar food and drink was expensive - £6 for a bottle of water!
Good location, really comfy bed, good ac, good breakfast.
Stayed in April 2024
Reviewed: 11 May 2024
Suzy
United KingdomReception staff not too welcoming with a couple of exceptions. But perhaps they were understandably annoyed by the behaviour of some guests.
Location and comfort.
Stayed in May 2024
Reviewed: 11 May 2024
Iqra
United KingdomLack of amenities like gown, slippers, bathroom accessories considering the price
Great that it was so close to airport. Was able to have easy access for early flight next day and then also somewhere to stay for the night on my return so I didn't have to deal with late night coach trip
Stayed in May 2024
Reviewed: 10 May 2024
Federico
Puerto RicoNot much to complain about
Location and ease of movement for a quick visit to London
Stayed in May 2024
Reviewed: 10 May 2024
Geoffrey
United KingdomWe ate in the terrace bar/restaurant, service level was just basic and food (burgers) adequate but not much more than that. Quite expensive for the quality and not much choice within the menu as a whole.
Lovely room , clean and comfortable, and very good location for terminal check in, helpful staff
Stayed in May 2024
Reviewed: 10 May 2024
Carol
United KingdomNo water
Very good
Stayed in May 2024
Reviewed: 10 May 2024
Sandra
SpainVery friendly stuff. Terminal Noth straight ahead. Comfortable room. Really quiet.
Stayed in May 2024
Reviewed: 10 May 2024
David
United KingdomAsked for a bath and told only available in twin rooms, so declined. Need to have the choice for all rooms, not everyone likes showers. Would have been a 10 if offered a bath.
Excellent location for the North Terminal, just down the tunnel and you are at check in. Staff friendly and the bed super comfy, shame we had to get up early for our flight.
Stayed in May 2024
Reviewed: 10 May 2024
Barbara
United KingdomThe price
Convenient
Stayed in May 2024
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