A bit pricey

Perfect location for Airport. Excellent facilities and Room comfortable. Staff all helpful

Stayed in May 2024

Nothing

Very comfortable bed with amazingly crisp cotton very good quality sheets, nice bathroom, very easy to get to from Gatwick train station. Vastly superior to the other hotels around Gatwick

Stayed in April 2024

Excellent breakfast Really helpful friendly staff Close to the airport

Stayed in May 2024

It’s connected to North Terminal and as we had a really early flight it worked out perfectly.

Stayed in May 2024

Rooms are large, airy, comfortable and have all the facilities you would need from an airport hotel when you are tired and in need of sleep, comfort, a cuppa and a hot shower. On our way 'out' of Gatwick, we booked a runway view room which was a real novelty experience. On the way back we had booked a double standard and although the view was different it was no less comfortable. The restaurants on site were perfect. The proximity to North Terminal was brilliant and the easy tube from South Terminal made our return easy also. Check in was easy, staff were friendly, express check out made things easy too.

Stayed in May 2024

N/A

Perfectly located for the Airport. Efficient check in. Well appointed, quiet room. Bed super comfy with fresh, crisp bed linen. Friendly and helpful staff. Well priced food & drinks menu.

Stayed in April 2024

Best bed I have ever slept in! Staff were really attentive and friendly. Breakfast was good and the hotel was super easy to reach from both South and North terminals.

Stayed in May 2024

There should be a 24 hour full breakfast facility

Quiet and close to the terminal

Stayed in May 2024

No fresh air. Can't open window even an inch.

Close 2 check in at 3 45AM!! Alarm call on time.

Stayed in May 2024

Location to north terminal. Perfect for early morning flight. Loved the use of longe on top floor with complementary food and drinks

Stayed in May 2024

So close to airport

Stayed in March 2024

The beds were far too soft it was literally sinking to the floor and really hot during the night. The food and drink in the restaurants and bars were very expensive with a service charge of 12.5% automatically added to your already expensive bill.

The location of the hotel to the north terminal at Gatwick was fantastic! so easy you walk through a connecting tunnel straight into airport terminal, if you are flying from the south terminal it was really easy to get to on the monorail right outside the hotel and they come along every 3 minutes so perfect location. Rooms were very Clean and tidy, lovely shower and lovely little extras like toiletries, shoe shine, sewing kit etc. overall very happy

Stayed in May 2024

Too expensive

Close to airport

Stayed in May 2024

Proximity to the airport made the air quality feel quite stuffy and the prices for room service and food at the bar seemed almost extortionate

Location with direct access to the departures at Gatwick North Terminal is a huge plus point

Stayed in May 2024

Club sandwich was described on the menu of mix selection, all I got was chicken and very dry, hard bacon - did not enjoy it at all.

Very clean, comfortable and quiet room. That's all we needed for one night to catch an early flight the next day.

Stayed in May 2024

It was all good.

The people were very kind.

Stayed in May 2024

It was great

Stayed in May 2024

Lounge was a little disappointing despite excellent staff

Great location for purpose

Stayed in May 2024

The reception staff we met were rude - considerably so. The pillows are like air.

It's convenient for the airport. It's quiet once you're in your room.

Stayed in May 2024

Nothing

Location. Short walk to terminal, car parking

Stayed in May 2024

Water wasn’t working After calling down to reception to advise there was no water , and explained my situation of needing water to make up a feed for my baby I was told the water would be off for at least another 30 mins Not helpful with a crying baby They never offered to bring up bottled water to my room I had to leave my crying baby with my husband to go to reception and try to resolve this matter Not what you expect from Sofitel !!

Great hotel , clean , comfortable Perfect for travel

Stayed in May 2024

Meals had dried out a bit before being brought to our table.

Close proximity to Terminal Three.

Stayed in May 2024

All good

Short stop over handy to flights ✈️

Stayed in May 2024

It would have been nice to have a bathrobe in the room

Perfect location, excellent soundproofing, especially for an airport hotel. The evening meal at Le Petit Reveur was excellent, full marks to our waiter, Yogi and the chef Sammiye for working around my dietary restrictions. Excellent breakfast too.

Stayed in May 2024

The room was very noisy I turned the aircon off but there was still an very heavy motor drone that filled the room. The bed was uncomfortable with dips in the mattress.

Facilities very good.

Stayed in May 2024