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Reviews of Sofitel London Gatwick 4 stars

North Terminal, Gatwick Airport, Horley, RH6 0PH, United Kingdom

#1 of 15 hotels in Horley

Guests' Choice

Review score

Based on 12732 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.5

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    7.7

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 28 May 2024

    9.0
    Comfortable
    • Business trip
    • Solo traveller
    • Classic Twin with 02 Single Beds
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Didn’t have any

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    Good stay, expensive however.room so hot, couldn’t adjust the aircon…
    • Leisure trip
    • Couple
    • Superior Queen Room with Runway View
    • Stayed 1 night
    • Submitted via mobile

    Location

    Good

    Stayed in May 2024

  • Reviewed: 27 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Way over priced

    Really close to the terminal

    Stayed in April 2024

  • Reviewed: 27 May 2024

    8.0
    Very good
    • Couple
    • Classic Twin with 02 Single Beds
    • Stayed 1 night
    • Submitted via mobile

    A bit noisy as near to glass recycle.

    3rd time of stating here and finally a smiley and helpful person on the desk. So handy for early morning flight.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    I liked Sal’s welcome and I loved the food I ate and my bed was comfortable
    • Leisure trip
    • Solo traveller
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    You should have toothpaste and toothbrush at all times. You should have bathrobes and slippers too.

    It was clean and beautiful too

    Stayed in April 2024

  • Reviewed: 27 May 2024

    8.0
    Convenient location
    • Leisure trip
    • Couple
    • Classic Twin with 02 Single Beds
    • Stayed 1 night

    Didn’t realize double rooms have twin sized beds

    Location perfect for both train and airport access. Helpful staff.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    7.0
    Short, sweet, pricey.
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    There is a selection of places to eat but the prices are very high and the quality distinctly average.

    Location super convenient for an early morning flight. Room was clean and bed was comfortable.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    Convenient and very comfortable with great staff
    • Leisure trip
    • Couple
    • Classic Twin with 02 Single Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything but especially location and quality

    Stayed in May 2024

  • Reviewed: 25 May 2024

    9.0
    Comfortable, clean and relaxing.
    • Leisure trip
    • Family with young children
    • Family Room With 8 Days Parking
    • Stayed 1 night
    • Submitted via mobile

    Expected to park in the Sofitel car park. But this is very minor

    Close to airport. Clean. Good restaurant. Very friendly staff.

    Stayed in April 2024

  • Reviewed: 25 May 2024

    9.0
    Great for a transit stopover
    • Business trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Although immediately adjacent to the Northern Terminal it could benefit from slightly clearer signage from the airport.

    The hotel was great for a transit stopover. Room size and facilities were very good.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    9.0
    Pleasant stay
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The restaurant. The food was very poor quality.

    Staff were very helpful we had help with our luggage from the time we stepped into the hotel. Our room was very quiet and comfortable bed.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    9.0
    Overall everything was excellent.
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night

    basin in bathroom did not drain well.

    location. food. service

    Stayed in May 2024

  • Reviewed: 25 May 2024

    9.0
    nice stay
    • Business trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night

    all was great

    very easy to get to the airport terminal

    Stayed in April 2024

  • Reviewed: 25 May 2024

    9.0
    Excellent choice, a short walk from the airport.
    • Leisure trip
    • Couple
    • Classic Twin with 02 Single Beds
    • Stayed 3 nights

    the smell at the main corridor before we enter the hotel.

    I' like a room a little bigger, Location excellent, bed excellient

    Stayed in May 2024

  • Reviewed: 25 May 2024

    8.0
    The hotel is convenient for a late or early morning flight, clean and very helpful and friendly staff.
    • Leisure trip
    • Family with young children
    • Classic Twin with 02 Single Beds
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Friendly staff, clean and convenient

    Stayed in May 2024

  • Reviewed: 25 May 2024

    8.0
    Excellent location for traveling, would recommend.
    • Leisure trip
    • Couple
    • Classic Twin with 02 Single Beds
    • Stayed 1 night
    • Submitted via mobile

    Rooms were a good size but due to a knee injury I struggled to get in and out of the shower in the bath. and the shower head wasn’t too great. A stand for cases on would have been helpful.

    Location excellent for our purpose. Staff very welcoming and professional. Beds were soft and exceptionally comfortable.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    9.0
    Very convenient and staff at the desk were helpful.
    • Leisure trip
    • Solo traveller
    • Classic Twin with 02 Single Beds
    • Stayed 1 night
    • Submitted via mobile

    The food prices are high but probably to be expected due to the location.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    9.0
    Convenient and excellent
    • Business trip
    • Couple
    • Classic Twin with 02 Single Beds
    • Stayed 1 night
    • Submitted via mobile

    Cost but not bad

    Staff and location, Lara at the desk and restaurant manager and staff at each stage - excellent

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Ok for transit hotel
    • Leisure trip
    • People with friends
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Noisy air con unit

    Friendly staff and location

    Stayed in May 2024

  • Reviewed: 24 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Perfectly located for a relaxed night before an early flight. Our stay at this busy but comfortable hotel was much enhanced by surprisingly friendly and helpful staff.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    7.0
    Ok for easy access to terminal but overpriced!
    • Leisure trip
    • Couple
    • Classic Twin with 02 Single Beds
    • Stayed 1 night
    • Submitted via mobile

    Uninspiring room. Everything as basic as possible. Shampoo dispensers not miniatures.

    Proximity to north terminal through hotel. Soft beds and pillows.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Restaurant Vanda has the best Chinese food in the country.
    • Leisure trip
    • Solo traveller
    • Classic Queen Room
    • Stayed 1 night

    It's pretty expensive. At the breakfast buffet, the scrambled eggs tasted funny.

    Great location if you have an early flight or overnight layover. Main reason I choose this hotel is the restaurant, Vanda, that has the best Chinese food that I have had in the UK. Seriously. Facilities are fine, it's an airport hotel so mostly functional, but it has a nice sense of style to the room decor. Good towels. very friendly staff in all departments. Reasonably-priced breakfast buffet, opens 0530 which is good if you have an early flight.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Comfy stay prior to an early morning flight from Gatwick
    • Leisure trip
    • Family with young children
    • Double or Twin Room with 8 Days Parking
    • Stayed 1 night

    Would prefer onsite parking. The hotel package included parking but it turned out to be valet parking.

    So convenient for an early morning flight. Comfy room, clean and quiet. Not cheap, but just about worth it.

    Stayed in April 2024

  • Reviewed: 24 May 2024

    9.0
    Convenient hotel next to Gatwick North Terminal
    • Leisure trip
    • Family with young children
    • Classic Twin with 02 Single Beds
    • Stayed 1 night

    No room slippers and no complimentary drinking water

    Hotel next to Gatwick North Terminal , convenient for catching an early morning flight

    Stayed in May 2024

Showing 1 – 25

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