Na

Breakfast was great stayed here alot tryed a couple of other hotels but always come back to you .staff are very friendly

Stayed in May 2024

The property is being refurbished and the rooms, whilst comfortable, probably need updating. It would be useful if they could put bedside plug sockets

Excellent location, the staff were very friendly throughout my stay. Breakfast was very good u Indeed

Stayed in May 2024

Breakfast was lovely, a nice selection.

Stayed in May 2024

The staff at the reception desk were excellent. My thanks to them all, especially Stephen.

Stayed in May 2024

Could not switch shower off. This was a known issue. They agreed to move me but I'd already unpacked so I had a bath the next day and didn't use it again. They were working immediately outside my room and this was noisy. I went out to avoid it.

Breakfast was good and breakfast and reception staff were excellent.

Stayed in April 2024

Check out timing. It was unclear and where it stated 12pm on google, apparently it is 11am for booking.com There does need to be continuity and it would be helpful if the hotel communicated this.

Very central location, and it was a large, comfortable room.

Stayed in April 2024

Lift was not working from pedestrian bridge

It is close to terminal

Stayed in April 2024

There was work going on outside the hotel - lorries taking away skips by the sound of it - well after midnight

Decent enough breakfast

Stayed in April 2024

They should replace some furniture with new ones i.e. the desk for example.

Location is good near central station and big mall. Breakfast is excellent, very complete and good. Room is OK but furniture outdated should be replaced by new ones. No hooks on the wall to hang your coat.

Stayed in April 2024

Scaffolding hiding the building.

Great location. Clean rooms.

Stayed in April 2024

The location/poor sound isolation - lots of noise during the night, the pillows were uncomfortable.

The spacious and clean room, tasty breakfast with some options suitable for people with food allergies/intolerances (gluten-dairy free), kind and helpful members of the staff.

Stayed in April 2024

Building is in scaffolding and so views are obscured. Cleanliness is a problem for older rooms. Very dusty carpets and not so pleasant.

Good location and breakfast was good.

Stayed in March 2024

hotel was great

we didn't pay for breakfast

Stayed in February 2024

Nothing, excellent value for money’s

Location and breakfast

Stayed in April 2024

It took 3 attempts to fine a room which didn’t have mold in the corner of the room or frayed lamps etc. The final room was great however. The hotel need to work quickly to find a solution to improve some of their rooms. I nearly left

The room I ended up in was nice and comfortable. However the are lots of building works going on. The breakfast had lots to choose from and was very tasty.

Stayed in March 2024

Very noisy early hours if the morning. No view from window due to scaffolding outside. Room was very tired and dark. Needed some tlc.

Location great for the centre.

Stayed in April 2024

bed was so uncomfy. toilet didn't flush. tiny and very slow lift. no sockets for phone next to the bed and no side lights.

great location. they let us in the room earlier

Stayed in March 2024

The bed was very uncomfy and the room smelt damp. It didn’t make for a good nights sleep. Quality of room didn’t match the price

Great location and lovely staff

Stayed in April 2024

We were in a twin room on 4th floor.Initially we had been put on 6th floor(lift only goes to 5th.Lotsnof external and internal renovation)Paid for a delux twin.. nothing deluxe about it.Could hardly get into the room as was met by a brick wall.Shower too high and couldn’t reach it,no riser rail,bath paint peeling

Comfy bed

Stayed in April 2024

The room was a little tired and needed decorating but we can see that the hotel exterior is currently being renovated. We thought that £85.00 Per person was a little expensive for 1 night.

The main foyer very nice. Very clean, comfy beds, nice evening meal at reasonable prices. Good central location

Stayed in April 2024

Outrageously poor coffee selection in the room. At £299 per night including breakfast for 2, I expected something more than 5 decaf kenko strips and 1 non-decaf. At hotels with a similar price I've had individual coffee filters or coffee bags. Bathroom was distinctly poky. Only 1 lift in the building which doubled as a service lift. I saw several people (including myself) giving up waiting and heading for the stairs.

The room was lovely, although for the price I'd have have expected a fridge and a bigger bathroom. Very comfy bed. Staff were very welcoming.

Stayed in April 2024

Covered in scaffolding and wall in room suffering from water damage. It would have been nice if this had been advised prior to booking. Not really what was expected from 4* hotel as a bit tired but the price and renovations perhaps reflected that.

Price and location

Stayed in March 2024

All were excellent.

Stayed in February 2024

The only remotely negative thing I could say is it’s A little dated in terms of decor and overall look of hallways to the rooms

Very accommodating staff Nice size comfortable rooms Great bathroom facilities Fantastic breakfast V close to station 15 min from arena

Stayed in April 2024