Pepper House Pepper Street, Chester, CH1 1DW, United Kingdom
#10 of 33 hotels in Chester
Guests' ChoiceBased on 4683 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.6
Facilities
8.7
Staff
9.2
Value for money
8.5
Free WiFi
8.9
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End of dialog contentReviewed: 27 May 2024
Tiffany
United KingdomNothing
The staff were amazingly friendly, the room was comfortable clean and modern
Stayed in May 2024
Reviewed: 27 May 2024
Sean
IrelandNothing
Both👍👍
Stayed in May 2024
Reviewed: 26 May 2024
Donna
AustraliaNothing at all wrong with the hotel & staff. The following comment is meant to be taken a constructive criticism. While I was having breakfast, a staff member was conducting an interview with an applicant for a job. The person conducting the interview was talking very loud, as I could hear everything, not necessary as they were sitting at the same table, facing each other. I could not hear the applicants responses, as she was speaking quietly, all that was needed for the situation. Perhaps interviews should be held in a private space. NOT an indication of the quality of this hotel, but it was quite annoying.
I loved everything about my stay. I even commented to the young lady on reception, that sometimes it’s the little things ie, the hair dryer with a long cord!!
Stayed in May 2024
Reviewed: 25 May 2024
Adrian
United KingdomNo buiscets with tea? Was told we would have upgrade , paying an extra £14 !!
All round lovely place and staff
Stayed in May 2024
Reviewed: 25 May 2024
Charlotte
United KingdomNothing, I had a good experience.
Quiet rooms, comfortable beds,air conditioning.
Stayed in May 2024
Reviewed: 25 May 2024
John
United KingdomGood hotel price a bit high for room only But good location
Stayed in May 2024
Reviewed: 24 May 2024
Nick
United KingdomGood breakfast
Stayed in May 2024
Reviewed: 24 May 2024
Lucy
United KingdomIt was in a good location for our needs and the beds were extremely comfortable
Stayed in May 2024
Reviewed: 23 May 2024
Rachel
United KingdomFantastic location. Will be back soon
Stayed in May 2024
Reviewed: 22 May 2024
Colin
New ZealandFriendly staff. Comfortable room. Easy access to local shopping and dining. Would definitely stay again. Very convenient carparking.
Stayed in May 2024
Reviewed: 22 May 2024
Fern
United KingdomMaybe a wee biscuit with our tea would have been nice
Lovely hotel and perfect location
Stayed in May 2024
Reviewed: 22 May 2024
William
IrelandBar closed just as we arrived late!
Extremely helpful staff who went the extra mile
Stayed in March 2024
Reviewed: 21 May 2024
Debbie
United KingdomGreat Location and value for money. The bedroom was spacious with two, very comfortable, queen beds. Plenty of good restaurants and cocktail bars on the doorstep.
Stayed in May 2024
Reviewed: 20 May 2024
Jacek
United KingdomNothing
Very friendly staff,great food
Stayed in May 2024
Reviewed: 19 May 2024
Glenn
United StatesPerfect location and fantastic staff. Very cheerful.
Stayed in May 2024
Reviewed: 19 May 2024
Mark
United KingdomNothing at all.
Fantastic location close to everything we wanted to see. Check in and out was fast. Friendly reception staff.
Stayed in May 2024
Reviewed: 12 May 2024
Jan
United KingdomNothing
The location, cleanliness, room size
Stayed in May 2024
Reviewed: 11 May 2024
Amanda
United KingdomLocation to town centre and river
Stayed in May 2024
Reviewed: 10 May 2024
Marie
United KingdomNothing
Everything was great
Stayed in May 2024
Reviewed: 7 May 2024
Louisa
United KingdomThe bathroom wasn’t as described, was more of a wet room and the shower head wouldn’t stay upright
Clean friendly staff and large room
Stayed in May 2024
Reviewed: 7 May 2024
Rita
United KingdomSee above
Everything! Brilliant location, clean, comfortable room. Friendly staff. Not keen on self service breakfast, like to be waited on but found a place close by that did amazing breakfasts. Would definitely stay again!
Stayed in May 2024
Reviewed: 7 May 2024
Liberty
United KingdomNothing to fault
Room was lovely and clean. Location excellent! Can’t fault our stay!
Stayed in May 2024
Reviewed: 7 May 2024
Emma
United KingdomShower area wasn’t that clean. Rest of room was very clean though.
Amazing location, great reception staff, and really comfy beds/rooms.
Stayed in May 2024
Reviewed: 6 May 2024
Jeanette
France==
Lovely room with excellent sound insulation and comfortable bed. Everything provided (one small exception… magnifying mirror in bathroom for short-sighted people 😀). Nice reception, bar and breakfast area. Pleasant and helpful staff.
Stayed in April 2024
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