East Midlands Airport, Castle Donington, DE74 2SH, United Kingdom
#13 of 40 hotels in Castle Donington
Guests' ChoiceBased on 1482 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
9.4
Facilities
8.4
Staff
8.9
Value for money
8.0
Free WiFi
8.3
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End of dialog contentReviewed: 31 December 2023
Peter
United KingdomIt would have been better to have another chair in the room rather than the extra unwanted single bed. The pool was ok if no one else was in it but had a strange design such that only two people could use it for swimming up and down. Would have been nice to have a shower instead of a bath. Showers in baths are always hazardous.
Breakfast was fine with helpful staff. Room was very well soundproofed. Room heater worked very well. Reception staff very helpful. Close enough to the airport to walk in (if you were flying, which we were not). Bed very comfortable.
Stayed in December 2023
Reviewed: 30 December 2023
Chloe
United KingdomThe bar needed more staff during busy periods
The room was comfy and clean
Stayed in December 2023
Reviewed: 30 December 2023
Beverley
United Kingdomnice clean rooms
Stayed in December 2023
Reviewed: 30 December 2023
Mark
United KingdomCertain items on menu unavailable
Prompt early check in, comfortable room, spa facilities, short walk to airport terminal.
Stayed in December 2023
Reviewed: 30 December 2023
Savage
United KingdomNothing
Close to the airport
Stayed in December 2023
Reviewed: 26 December 2023
Sasha
United KingdomGym is good and spa but need refurbishment and better showering.
It’s old and needs better plumbing.
Stayed in December 2023
Reviewed: 26 December 2023
Tammie
United KingdomComfortable beds, location great, excellent staff
Stayed in December 2023
Reviewed: 25 December 2023
Maria
United KingdomNothing
Stayed in November 2023
Reviewed: 25 December 2023
Zoe
United KingdomOn the way back, the room we were in wouldn't allow us to switch on the bathroom light without the main light coming on too! Very frustrating. Room 77.
it's usually quite stressful at airports but everything was just very stress free and smooth. Staff were fantastic.
Stayed in December 2023
Reviewed: 25 December 2023
Chloe
United KingdomWe could hear the airplanes taking off. Should be expected really due to the location of the hotel however I thought they would probably have sound proofing windows etc.
From check in to check out the stay was enjoyable. Friendly staff, plentiful parking which was charged at a reasonable rate, clean facilities, room was an ideal size for 3 of us with everything we needed and a few added treats and vouchers left for us which was a bonus.
Stayed in December 2023
Reviewed: 24 December 2023
Marina
LatviaNo elevator
Proximity to the airport
Stayed in December 2023
Reviewed: 23 December 2023
David
United KingdomThe bar and restaurant prices are unecessarily excessive
The staff
Stayed in November 2023
Reviewed: 21 December 2023
Diane
United Kingdomreception staff attitude and presentation - untidily dressed female receptionist on arrival who followed a script without any apparent awareness of the subtle difference which were needed for a disabled guest e.g. putting a form for signature in front of themselves without recognising that the mobility device used by the guest would make it difficult to reach - simple answer put the paper in front of the guest! The next morning I was spoken to quite rudely by the night porter when I asked about bringing our vehicle to the front of the hotel in order to get me to the terminal building.
airport proximity
Stayed in November 2023
Reviewed: 21 December 2023
Stephen
United KingdomExpensive bar.
Did the job.
Stayed in December 2023
Reviewed: 21 December 2023
Mark
United KingdomFood was expensive and very mediocre
Didn't have breakfast because of early flight
Stayed in December 2023
Reviewed: 18 December 2023
Alison
United KingdomLeisure pool and area was a little shabby and not clean. Also our door was opened presumably by housekeeping when we were still in bed.
Exceptionally warm welcome at reception and from George in the bar. Really really comfy bed and sheets and I would really love one of those pillows at home.
Stayed in December 2023
Reviewed: 17 December 2023
Andy
United KingdomNothing.
Warm and comfortable stay.
Stayed in December 2023
Reviewed: 17 December 2023
Michael
IrelandN/A
Location
Stayed in December 2023
Reviewed: 16 December 2023
Carol
United KingdomBreakfast could have been better quality
Close to airport . Easy parking
Stayed in December 2023
Reviewed: 16 December 2023
Jane
United KingdomI.ve previously stay in this hotel but Don.t think the hotel was as good
The location was perfect
Stayed in December 2023
Reviewed: 13 December 2023
Maxwell
United KingdomIt was not clean
I liked the location
Stayed in December 2023
Reviewed: 12 December 2023
Gazza
United KingdomNothing to dislike but I didn't was to pay £14 for a breakfast.
Very convenient as I landed (raining) at midnight and it's a few minutes walk. Quick check in and into a large warm, comfortable room. Clean and a powerful shower- all needs met.
Stayed in December 2023
Reviewed: 12 December 2023
Sarah
United KingdomCleanliness of the bathroom a lot of black mould around taps plugs and toilet. Also the quantity of food we ordered an open ciabiati would have expected one cut in half but only received 1 half very expensive at £10 .
Excellent bar staff very friendly and efficient
Stayed in December 2023
Reviewed: 11 December 2023
Derek
SpainOnly negative issue was that the toilet didn’t flush properly. I reported it to reception as I checked out.
A good experience for an overnight stay.
Stayed in December 2023
Reviewed: 11 December 2023
Deborah
SpainRoom was a long walk from reception. Bathroom a bit dated, shower over bath not easy to access. I couldn't get the shower to work at all, receptionist said I should have called & asked, but probably need instructions or less complicated shower device. It was expensive but paid as in the best spot for very early flight.h
Perfect position for 5.45am flight, beds really comfy. Clean. Friendly staff on reception & in bar.
Stayed in December 2023
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