No heating in room when we arrived. Room was cold. This was rectified by giving us a portable heater.

Check in fine. Room good. Dinner and breakfast very good.

Stayed in January 2024

-

Very close to East Croydon train station and BoxPark. Clean and quiet room.

Stayed in January 2024

nothing

everyting. no issues at all

Stayed in January 2024

Nothing

For the price it was excellent place to stay modern clean hotel

Stayed in January 2024

Room was dated and it was very expensive for what it was.

Central to Croydon

Stayed in January 2024

Location was very handy for the city. Room had everything we needed.

Stayed in November 2023

The restaurant was a bit cold when we sat by one of the windows on the first morning the next day we sat near the centre and it was fine. And the location wasn't great, (we had a view overlooking the shrine where the poor schoolgirl was killed) but that's Croydon for you, hardly the hotel's fault.

The room was spacious, and spotless when we arrived. The staff were excellent - nothing was too much trouble. My husband asked for an extra cover for the bed (he feels the cold), and they brought it up to the room in about ten minutes.

Stayed in December 2023

It was very cold.

Stayed in December 2023

None

Lovley stuff,good location

Stayed in December 2023

The bed and pillows could be more comfortable

The staff were great and it was clean but the beds were really hard and not comfortable. We didn't sleep.

Stayed in November 2023

Excellent room for the price

Stayed in December 2023

breakfast buffet was nice, but the staff often had problems to keep up with the demand

Good location, Friendly and helpful staff

Stayed in November 2023

Nothing major, a complimentary biscuit with my tea/coffee would not have gone amiss.

Ideal location for rail travel into London. 10 minutes to East Croydon Station. 15 minutes to London Bridge 30 minutes to St pancras Station. Less than 10 minute walk to the Fairfield Halls. Staff were friendly and welcoming, even the cleaning ladies.

Stayed in December 2023

very happy overall

room was great , breakfast was great

Stayed in December 2023

- Aircon did not work - no fridge in room - although I changed the booking well in advance from 3 to 2 nights, the hotel still insisted that I had to pay for 3 nights (including breakfast).

Clean with comfortable beds

Stayed in December 2023

Obnoxious reception staff who behaved like robots in refusing to accept payment with my Visa card because the amount was calculated in my local currency and not in British pounds! It was a foreign exchange transaction and I was bemused they were not educated on this fact. After an exhaustive 10 hours flight it was really frustrating to come across this administrative gridlock and there was 2 hrs of back and forth conversations with a silhouette manager somewhere who finally asked the ignorant receptionist to accept my visa card. And even when I offered to pay cash, the reaction from the reception staff was apoplectic. Cash payment was illegal and completely outlawed by the Hotel. You bet I am going to post my experience on social media

Just left alone to get on with my stay. No regimented instructions

Stayed in December 2023

Big and clean rooms, polite staff and great location!

Stayed in December 2023

The bed was separating due to clasp being broken on the bed and there was no milk replacement in the room for drinks

The room was lovely and so were the the staff. We ate at yhe restaurant for breakfast and for dinner and each time the food was lovely, breakfast time some of the food ran out and was not replaced for a while but other than that it was very nice. Would definitely stay again

Stayed in November 2023

N/a

The property was clean comfortable with friendly staff

Stayed in December 2023

all good.

confortable room

Stayed in October 2023

In our room the heating didn't work, the staff were very good in finding a stand alone heater very quickly. Did not like the pillows, they were too hard for me, my husband was OK with them.

The parking is more secure, parking at the Ruskings car park. the breakfasts have got better since we stayed last time.

Stayed in December 2023

Bath/shower combo. Prefer separate shower unit. On 2 visits same member of reception didn't prep our door keys properly - up and down from 9th floor, and one of those times we were given the wrong key card's number which let us into someone else's occupied room. Also we had trouble with the heating control and the room was a bit cold. I did mention this to reception. Other than that, rest of the stay/staff was great.

Very clean, comfortable, staff friendly and helpful.

Stayed in November 2023

Cleanliness could be better. There was fluff and what looked like a pubic hair on one of the pillows. And a brown stain on the bath curtain that I’m choosing to believe was make-up rather than something more awful. And what is it with hotels never having mirrors with decent lighting suitable for putting on make-up?! I think what I paid was a little more expensive than the quality I got.

Bed was comfy. Good location for connections being 5 minutes (ish) walk from the train station, and tram and bus stops nearby. Staff were friendly and helpful.

Stayed in December 2023

The room wasn't warm, air con wouldn't go more than 24. But staff bought back up heating

The hotel was really nice, good location. The restaurant was nice as was the food.

Stayed in December 2023

I didn't enjoy the location much as it is very far away from central London and it takes about 1h to get there. In the room the heating didn't work as much as I wanted it to and was limited by the hotel which was uncomfortable at times.

The hotel was great in terms of facilities, staff, food.

Stayed in December 2023