No toilet brush. Should be a warning about the temperature of the hot water.

Location great for theatre and aquarium.

Stayed in May 2024

The pillows were hard and fat and I found I woke a few times with neck ache.

Location Reception Bar Friendly staff Room was nice

Stayed in May 2024

On a main road

The room was clean and spacious

Stayed in April 2024

Our only actual complaint is that the room doors are not soft-closing and at around midnight and 1am we heard a number of people along the corridor (8th floor) and their doors then slamming shut. We also had the door-slamming issue quite early in the morning too. Perhaps notices around the hotel reminding people to be aware of this or, perhaps get the doors fitted so that they are soft-closing, would be a help. One point: we only had 3 x teabags, which for two of us meant either sharing a teabag or one of us going without, as we can’t drink coffee! At around 11am we went to the bar for our complimentary hot drinks but there was no-one serving at the time and it took 10-15 minutes and a reminder before someone appeared. However, when the drinks arrived (two pots of tea) they were very hot and welcome and we were grateful for them.

Check-in was efficient and friendly (I think his name was Panther?) and he gave us our vouchers for complimentary drinks etc. I’d forgotten that a newspaper was meant to be included when booking the Superior Room and I wasn’t reminded of this, but it wasn’t an issue. The Superior Room we’d booked wasn’t the largest room but it was clean, comfortable and very well laid out. The view over to Sutton Harbour was lovely and it was indeed a quiet room. The toiletries were also very nice. The water, biscuits etc were very welcome. All the staff we came into contact with were helpful, polite and friendly.

Stayed in May 2024

Nothing

Everything good as usual

Stayed in May 2024

Liked everything

Location and decent facilities. Staff were helpful

Stayed in May 2024

The shower needs updating. Very low pressure and took a long time to heat up. Could have done with a couple of biscuits with the coffee, I was starving.

Large room and very clean.

Stayed in May 2024

I had a small issue with the room but it was resolved very quickly and to my complete satisfaction. Top marks to Robbie, thank you.

Location, rooms, staff, breakfast

Stayed in May 2024

Pillows were too firm

All the staff we came across were very helpful and welcoming. The rooms are a nice size and clean. Great location.

Stayed in May 2024

Breakfast could be a lot better

Stayed in May 2024

Nothing.

The rooms were very comfortable, nicely decorated. Temperature was good and easily controlled. Breakfast was fantastic, lots of choice and cooked well. Staff all very friendly.

Stayed in March 2024

Noisy doors kept waking me up, fittings in the bathroom need maintenance.

Convenient location, comfortable bed with a choice of pillows, good breakfast.

Stayed in May 2024

No comments

No comments

Stayed in May 2024

Location is great for getting to Barbican and other places with good places to walk, eat and drink. Room was clean and comfortable.

Stayed in May 2024

there was a lot of street noise throughout the night.... its plymouth so it's going to be a bit scummy, but sound proofing on the windows would help.

location was good - cose to the university and city and barbican. room was clean and comfortable. decent breakfast. bar area was nice but massively overpriced for the area.

Stayed in April 2024

I could of done with a fridge as my medication needs to be kept cool.

Room was very satisfactory, and breakfast was of a good standard. I would recommend to friends and family.

Stayed in May 2024

Parking was not as easy as it might have been, we had already parked and paid for parking nearby the hotel, mind you it was only £12.00 for 24 hours and 2 minute walk to the hotel.

Centrally located hotel, close to everything, the reception team were really welcoming, the room itself was OK without being amazing but the hotel has a nice vibe.

Stayed in April 2024

I thought the cooked breakfast selection could be improved

Great location and the staff were polite

Stayed in May 2024

Didnt like how the bathroom in the room wasnt up to scratch and we had to tell them of the issues we had

Staff were very helpful when dealing with requests and issues

Stayed in May 2024

Friendly helpful staff easy check in and out the room was clean beautifully decorated beds and pillows were very comfy I would book here again when visiting Plymouth

Stayed in May 2024

The parking was a bit of a nightmare. We have a transporter and it was really really tight. It was also quite noisey

Ease of access to city

Stayed in April 2024

Comfortabe hotel in the centre of Plymouth with a good breakfast service. Nice stopover for sports ativity at the South Devon Tennis centre in Ivybridge.

Stayed in April 2024

Drinks were over priced, the morning breakfast buffet isn't amazing, no vegetarian sausages unless requested but this then means that you have to wait for them to be cooked whilst eating the rest of your breakfast, croissants were stale. The smoking area was filled with dirty glasses and beer cans from the day before.

Staff are always very friendly, cleaners included. The rooms are always spacious. Very clean hotel

Stayed in May 2024

On this occasion, our room was overlooking the main road and the traffic noise at night was bad. I was woken several times by the cars and buses driving by.

It's a good location. Close to the train station, Barbican and shops.

Stayed in May 2024