Charlotte Place, Southampton, SO14 0TB, United Kingdom
#14 of 35 hotels in Southampton
Guests' ChoiceBased on 2233 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
8.5
Facilities
8.2
Staff
8.9
Value for money
8.1
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 April 2024
Jon
United KingdomService
Position
Stayed in March 2024
Reviewed: 26 April 2024
Michael
United KingdomHad to park car in open sparking away from the hotel
Good location, clean and today, friendly and efficient staff.
Stayed in April 2024
Reviewed: 26 April 2024
Nathan
United KingdomThe road in front of it was a bit precarious as there was no crossing
Guy at the check in desk was amazing! Really friendly and helpful!
Stayed in March 2024
Reviewed: 25 April 2024
Marcel
SwitzerlandFor a 4-star hotel, we expect a fridge and safe in the room. A safe was available at the reception though.
Beds were comfortable and room was spacious. Staff was very helpful and friendly.
Stayed in April 2024
Reviewed: 22 April 2024
Julie
United KingdomNoisy traffic. No parking.
Room size very good and bathroom good
Stayed in April 2024
Reviewed: 21 April 2024
George
IrelandReally not much . It would be difficult for me to give negative criticism.
High praises for Alexs, the hotel manager. Super efficient , may I express my gratitude for his sympathetic understanding while I was recuperating post surgery at the Spire Hospital. Hoping to return in November .
Stayed in March 2024
Reviewed: 19 April 2024
Alistair
United KingdomNothing
Good location. Spacious room
Stayed in April 2024
Reviewed: 18 April 2024
Iba
United KingdomNo free parking , needed more to clean carpets and better lighting
Location
Stayed in April 2024
Reviewed: 16 April 2024
Jayne
United KingdomPillows like rocks!
Cleanliness
Stayed in April 2024
Reviewed: 15 April 2024
Amanda
United KingdomI asked the cleaner for decaf t bags, she said she would check, never saw her again, I asked the reception staff for decaf t bags, they said they didn't have them to offer, came down for breakfast and there was decaf t bags offered, so why couldn't I have them for the room!!
The hotel looks amazing, the staff were brilliant, and helpful,rooms were clean and spacious.
Stayed in April 2024
Reviewed: 15 April 2024
Terence
JerseyThe porridge was not good
Very good overall
Stayed in April 2024
Reviewed: 14 April 2024
Jp
United KingdomEverything with great apart from the mens toilets which were very smelly and not clean at all at around 1 o'clock, in fairness was back in them in the evening and they were fine
Stayed in April 2024
Reviewed: 14 April 2024
Lynn
United KingdomWe were upgraded for the first time ever! Thank you. Staff were all lovely
Stayed in April 2024
Reviewed: 14 April 2024
Swain
United KingdomFairly basic and a long walk from the city centre.
Reasonable breakfast.
Stayed in April 2024
Reviewed: 13 April 2024
Sandra
JerseyWe were waiting for a taxi on the day of checkout and would like to have had a drink from the bar. No service was available though
The room was very comfortable. Location good for the town centre and not far to cruise port
Stayed in March 2024
Reviewed: 12 April 2024
Andrew
United KingdomOur room wasn’t cleaned until the final day of our stay, despite leaving our bins and towels beside the room door.
Our room was extremely spacious and beds were comfortable. Breakfast was excellent and the quality of food served at the restaurant/bar was very good.
Stayed in April 2024
Reviewed: 10 April 2024
Alan
United KingdomThe electricity in my room ceased to work (at all) at about 10 pm. A member of staff did deal with it and get it back on (quickly) but apparently that wasn't the first time it had been a problem with the room.
The staff, as ever, were fantastic. So friendly and professional.
Stayed in April 2024
Reviewed: 8 April 2024
Rafał
United KingdomNice hotel staff, ladies at the reception were helpful and smiling, I liked the location of the hotel, close to the center, not far from the park, shops,
Stayed in April 2024
Reviewed: 8 April 2024
George
United KingdomLocation needed a safer way for people to cross the roundabout it is situated on. Room cleanliness could be been better
Good location Nice staff
Stayed in April 2024
Reviewed: 8 April 2024
Justine
United KingdomNoisy at night.
Comfortable beds , good value.
Stayed in March 2024
Reviewed: 7 April 2024
Mrs
United KingdomThe lack of pillows and the bed size. The sofa bed was incredibly uncomfortable and no cot for baby.
Lovely hotel, well furnished and modern. Staff friendly and welcoming.
Stayed in March 2024
Reviewed: 7 April 2024
Clare
United KingdomThe situation of the building is far from ideal,especially with children and no car.park..
The staff was very helpful.amd kind
Stayed in April 2024
Reviewed: 7 April 2024
Richard
HungaryParking is a hassle
The staff is friendly and helpful!
Stayed in April 2024
Reviewed: 6 April 2024
Castillo
MaltaNo safe deposit box in the room, restaurant evening staff was rude, rushing us to leave the restaurant, kids food on menu (chicken strips were too spicy for kids)
Comfortable room, clean, good breakfast, good location
Stayed in April 2024
Kuala Lumpur, Malaysia
Chaumont-sur-Tharonne, France
Colby, USA
Alcoy, Philippines
Vilnius, Lithuania
Rome, Italy
Montañita, Ecuador
Auburn Hills, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content