Bed very uncomfortable and sadly the worst pillows I have ever seen in a hotel Made for an uncomfortable nights sleep Would urge you look into this

Location perfect. Hotel lovely and clean and staff friendly.

Stayed in April 2024

Although this may sound picky - it was strange the tv could not get BBC 4 - where the snooker is played on

Location was excellent and we loved the architecture of the building / the staff were also very good

Stayed in May 2024

staff were nice but some were inattentive (bar). room was strange, poorly furnished in the lower part and cramped up the stairs, wardrobe, bed, alcove combination very poor.

it went well

Stayed in April 2024

No

Great hotel right in the city centre

Stayed in May 2024

A bit to expensive, the price was on par and in some instances more expensive than London

Breakfast was okay location good

Stayed in May 2024

Bed was a bit bouncy.

Lovely staff service. Nice rooms. Good breakfast.

Stayed in April 2024

One way system and car park rather to far to carry bags.

Friendly staff and good breakfast

Stayed in April 2024

Mattress was a little too hard and was 2 divans hooked together so we could feel the divide between us. I didn’t like the high velux window in our 5th floor room. I wasn’t expecting not having a window I could see out of. It made what should have been a really nice room feel claustrophobic.

Friendly service, nice location, close to all amenities. Room was tastefully decorated and nice extras such as water in the fridge. The shower in the room was very powerful! A magnifying led mirror in the bathroom was an item that I didn’t realise I’d love so much.

Stayed in April 2024

Great service and location, receptionist found us a suitable room

Stayed in April 2024

The only gripe I have is that for the not inconsiderable price for the room, breakfast was not included, a real shame and somewhat parsimonious in my opinion.

Very attractive building, well kept, clean and comfortable. All staff we're very welcoming and friendly. Excellent location in the heart of the city.

Stayed in April 2024

the location and helpful staff the breakfast was amazing

Stayed in April 2024

The breakfast room is awful! Worse than a ‘not very good cafe’. Really let’s the place down as compared to all the very nice places in the hotel it’s badly decorated, cheaply furnished with awful acoustics. Makes you think that actually the guests are the least important people.

Lovely building, good sized room.

Stayed in April 2024

No water the first night in our room as supplies had run out. Likewise marmalade at breakfast the first morning, and orange juice the second morning - supplies had run out. The coffee pods were all the same in our room (we paid extra for a deluxe king with coffee machine as my husband likes a strong, caffeinated coffee in the morning) and no-one seemed to know what the pod contained as it didn't match anything on the 'menu' of Nespresso pods and wasn't very nice. The consensus was it was some sort of decaf but who knows. And for all of them to be the same was annoying. Little things, but the room was quite a bit dearer than the standard double so we were a bit disappointed.

The size of room and comfy bed. Friendly staff.

Stayed in April 2024

1. Carpet in room 103 smells of dampness. It needs to be addressed urgently.

1. Excellent Staff 2. Location

Stayed in April 2024

Ease of finding staff

Great location and breakfast

Stayed in March 2024

breakfast, not enough staff, therefore service was slow.

Shower was good, bed was comfortable.

Stayed in February 2024

I payed £120 as I pre booked . On the day the rooms were going for £68 but I couldn’t have that rate as I could not cancel the prebooking

Great location and clean and tidy

Stayed in April 2024

The key card did not work.

Great location. Nice staff.

Stayed in April 2024

Noise from the breakfast room which was near our room (101) noise from bins being moved outside our bedroom window very early, toilet in the room wouldn’t flush and had to use the toilet near the restaurant for the whole weekend as no one came to fix it and no offer to move rooms.

Big room, comfy bed, bonus outside space on LG floor

Stayed in April 2024

The property was a little tired in places and we booked nearly a year in a advance however the prices dropped a lot so we felt a little short changed

The location was amazing and with addition of using a near by car park at a discounted rate was a good thing

Stayed in April 2024

Mix up at check in.

Bed very comfortable and room was nice. Breakfast was superb.

Stayed in April 2024

The rooms were a little old fashioned and could benefit from an upgrade. The facilities in general felt a little dated.

The location of the hotel for a city break was perfect, right in the heart of the city, conveniently located for bars, restaurants, shops and the university.

Stayed in April 2024

The spiral staircase to our bed :( Unexpected! Would not have chosen as choice. We managed with 1 of us downstairs on setee Ask

Perfect location, excellent professional staff. Only stayed 1 night (Pity) The bed was super comfy. Everything really clean.

Stayed in April 2024

Nothing of note as we are going to go back

Beautiful and clean and the staff are very helpful and the bed was soooo comfortable,plenty of eateries in the local vicinity and city hall is just around the corner, literally 4 minutes away, brilliant if like my hubby you are not very mobile and are going to a show there. Not the cheapest but you get what you pay for,a nice bar area where food is bookable,as is room service at times. The hotel is a short taxi ride from the train station and not far from the crucible if you're a fan of snooker. Or for the more able a good 10-25 minute walk from the train station,but be warned it's uphill.

Stayed in April 2024