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Reviews of Level Inn 3 stars

7 Bridge Street Ebbw Vale, Ebbw Vale, NP23 6EY, United Kingdom

#1 of 3 hotels in Ebbw Vale

Guests' Choice

Review score

Based on 301 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    7.9

  • Facilities

    8.3

  • Staff

    9.5

  • Value for money

    8.7

  • Free WiFi

    8.4

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Showing 76 – 100

  • Reviewed: 17 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    The hotel was lovely, clean and comfortable. The breakfast was excellent and the staff were polite, helpful and friendly. The bed was so very comfortable I didn't want to leave it.

    Stayed in August 2023

  • Reviewed: 16 August 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Single Room with Shower
    • Stayed 5 nights
    • Submitted via mobile

    Quilt very flimsy didn't sleep well

    Great staff very clean good choice at breakfast.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    9.0
    Lovely place with great staff who worked hard
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    No complaints they even gave us cutlery and plates so that we could eat a takeaway in our room

    The place was spotless! nothing appeared to much trouble, staff were very polite and friendly a lot of other B & Bs could learn a lot from them couldn’t fault them Accommodation basic but has everything you need Good value for money Breakfast was lovely

    Stayed in August 2023

  • Reviewed: 14 August 2023

    7.0
    Very comfortable and the staff were very accommodating
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    We did get locked out of the building when returning after 12am and had to call to get let in

    I liked the value and the staff were amazing couldn’t do enough for you

    Stayed in August 2023

  • Reviewed: 11 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Exceptionally clean and modern rooms. The welcome from reception was very friendly and warm.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Shower
    • Stayed 3 nights
    • Submitted via mobile

    Really friendly staff , very comfortable beds. Good size single room. Would stay there again when in ths area.

    Stayed in August 2023

  • Reviewed: 3 August 2023

    8.0
    It did it’s job
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom small, hand basin was exceptionally small

    Stayed in August 2023

  • Reviewed: 31 July 2023

    8.0
    Level Inn EV
    • Leisure trip
    • People with friends
    • Standard Single Room with Shower
    • Stayed 3 nights
    • Submitted via mobile

    No bar, taxis not available when needed.

    Friendly helpful staff, breakfast good, room was fine 🙂

    Stayed in July 2023

  • Reviewed: 27 July 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    This is a clean and welcoming hotel. Staff are very accommodating and very pleasant. Parking at the hotel is limited, but there is a free car park 50 meters away, so not an issue. Kids playing just outside are a bit noisy but aren't all kids. Staff are happy for you to get a takeaway delivered and there are plenty of places close by to get food. If I had a slight issue that would be with the finish to the rooms, some bits and bobs of decor are quite amateur finished. IE. Silicone around bathroom, painting and general decor. The shower tray feels very flimsy like bendy when you step in the shower, would be better with a stone/resin tray. I would be a bit happier if there was a work desk rather than a little shelf to work on (see pic). I suppose the big question is would I stay here again......YES.

    Stayed in July 2023

  • Reviewed: 25 July 2023

    9.0
    10/10 for clean and the food
    • Leisure trip
    • Family with young children
    • Comfort Triple Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Shower tray was very flimsy felt on edge a bit

    Staff was amazing 10/10 !!! Breakfast was very nice full fry was delicious too marks to the chef !

    Stayed in July 2023

  • Reviewed: 25 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    I felt the breakfast could of been a little bit warmer my black pudding was cold in the middle both mornings and personal preference i didnt enjoy the amount of pepper in the mushrooms.

    Staff were very helpful and friendly.

    Stayed in July 2023

  • Reviewed: 24 July 2023

    9.0
    An enjoyable one night stay .
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 1 night

    Not much really. All in all nothing to complain about.

    A great place for a one/two night stay. Its tucked away in Ebba, but our sta nav took us right there. Reception staff ( lady) was great and although we were there before check in time, our room was ready. Nice room, clean & tidy. When I saw the place online, I thought this was not built as a hotel, and we were correct, it was once a council social cente, but it has been re vamped and decorated & its good. Breakfast ( cooked to order) was super. Car parking on site, foc. Go a long way to find something better for the price. 24gr front deesk, as we had gone out to a concert in Brecon, it was well after midnight before we were back, and lady at front door to greet us.

    Stayed in July 2023

  • Reviewed: 23 July 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    People were very friendly with a nice smile

    Stayed in July 2023

  • Reviewed: 21 July 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    No evening meals, but easy access to plenty of places to eat so not any real problem. Oh, and if you're a runner, there will be a lot of hills on your route!

    A pretty basic hotel but had everything that I wanted and a couple of things that some of the more established hotels could learn from. Really friendly and attentive staff, great breakfast and 2 key points for me were plug sockets next to the bed (this seems to be less common by the day but is really important if you have work to do) and, as a non tea and coffee drinker, a water dispenser on the landing meaning I had lovely fresh, cold water literally on tap. I don't work round that way very often but won't hesitate to stay again if I do. Thank you for a very pleasant stay!

    Stayed in July 2023

  • Reviewed: 17 July 2023

    8.0
    Lovely host, great location.
    • Business trip
    • Solo traveller
    • Standard Single Room with Shower
    • Stayed 3 nights
    • Submitted via mobile

    Bed was a little bit uncomfortable, but I’m fussy with my mattresses, so might just be a me problem

    Lovely host who went above and beyond. It was a very busy weekend with a big event in the area but the host was very accommodating to my needs

    Stayed in July 2023

  • Reviewed: 10 July 2023

    7.0
    I know that the hotel has just started so I wish them well - it will become a good venue.
    • Business trip
    • Solo traveller
    • Standard Single Room with Shower
    • Stayed 1 night

    Room too hot, couldn't really open window because of boy bike racers (not the hotel's fault obviously). A bit stark... Difficult to find - could do with a sign... Awful black box to dispense cold water. It played tunes to me and eventually (really eventually) I got some water out of it. Much too complex, instructions in tiny print, some buttons not working. Junk it and get something simpler. Nescafe... yuch! Get your real coffee rolling and things will be a lot better in the morning.

    Very friendly staff, reasonable breakfast - trying hard

    Stayed in July 2023

  • Reviewed: 28 May 2024

    1.0
    Worst hotel in 50 yrs of holidays
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything room nothing like photo on booking people left queuing for breakfast with no staff speaking to anyone or any interaction hotel was so bad didn't stay for the second night that I had already paid for

    Location horrible breakfast dreadful also no choice of fruit cereal yoghurt etc not everyone wants s fried breakfast

    Stayed in May 2024

  • Reviewed: 27 May 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 3 nights
    • Submitted via mobile

    We were put in the wrong room and then were woken at 1am whilst in deep sleep with other guests using a key entering our room - so we no longer felt safe. We were moved to a different room, which unfortunately was next to the kitchen, so was awoken early when breakfast prep started which then led to the room smelling like fried food. There was also a couple arguing late at night in the corridor- whilst the hotel can't control the actions of others we were surprised no one went to check all was okay. Two nights no sleep - we left early as we didn't feel relaxed, comfortable, or safe to stay another, so cut our holiday short. Asked for a refund on the one night but told couldn't do and offered free night stay instead but why would we return to a place we left early? Something to note if you are staying here there is limited seating to have breakfast, which will lead you to have to wait for 10/15 mins. Also the lights above the bed were both not working.

    The inclusive breakfast was hot and well cooked. The receptionist Ellie/Ella was helpful.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    3.0
    Cheep and not clean
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Room was dirty, boggies on mirror and wall, toilet not cleaned curtains didn't keep light out glass had finger prints on

    Shower was good

    Stayed in May 2024

  • Reviewed: 25 May 2024

    10
    Excellent.
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Nothings to saying

    Bed is very comfortable and too clean room. Breakfast is excellent and staff is very friendly

    Stayed in May 2024

  • Reviewed: 20 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 2 nights

    Comfy bed what we wanted staff exceptional receptionist extremely helpful really nice we used dinning area to eat salad we had purchased from supermarket all good

    Stayed in May 2024

  • Reviewed: 19 May 2024

    10
    Absolutely amazing very convenient and super friendly staff spotless.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    My husband is 6’2 tall i shod have booked king room as we found bed in double room small

    Breakfast was lovely cooked beautifully and very tasty. Staff, very helpful and friendly.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    Parking is a bit tricky, the location is kind of between roads so coming in and out isn't always the easiest. Wanted breakfast on the second morning but it was rammed so I just left it instead as there were not enough tables The room door was stuck so had to slam it each time as the only way to get it to close properly Says there's a hairdryer if you ask at reception but I was told there wasn't one so you need to bring a hairdryer

    Price, within distance of where I needed to be and it was a pretty quiet location

    Stayed in May 2024

  • Reviewed: 13 May 2024

    6.0
    Decent place for overnight stay at a good price. Not suitable if you like a lie-in!
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 1 night

    Bedroom doors need upgraded self-closures to reduce the noise of early risers or late guests! In this day and age instant coffee is a big put-off for a lot of guests. Simple bath shelf avoids older guests having to put toiletries on the floor.

    Good price with breakfast included. Parking available but offsite. Fairly quiet location for the area.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    1.0
    AVOID AT ALL COSTS, WASTE OF MONEY AND AWFUL NIGHTS SLEEP IN COLD, UNCOMFORTABLE ROOMS!!!!
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    - Exceptionally rude, unhelpful staff who don’t communicate with each other - Seem to lack basic hotel items - Very poorly run car parking system, who the staff can’t seem to decide if the spaces are for guests, disabled guests, or for their own staff, and this changes on a daily basis it seems! - Couldn’t sleep at all both nights due to very cold rooms who the manager informed us they can’t control the heating!, flimsy pillows, and thin sheets - COLD COLD COLD COLD rooms - AWFUL wifi - After the disgraceful lack of help from ‘Tristan’ the manager, was told this would be passed over to the ‘director’ for a refund, and you can’t talk to them yourselves, but still waiting to hear anything back!

    Absolutely nothing

    Stayed in May 2024

Showing 76 – 100

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