Information on parking. When I booked, I booked on the understanding the carpark was 5minutes away and £13 per night. That information has now disappeared after my complaint as the car park owners advised it was now £20 per night and had not been £13 per night for 5+ years

Clean comfortable room, I would suggest they repair the window lock in the bathroom so you can close the window, we had to jam it with a toilet roll tube.

Stayed in May 2024

No ventilation in room. No fan in bathroom. Expensive for the minimal facilities.

Good location. Was quiet in our room even being above a pub and during a bank holiday weekend. Pretty clean. Offered money off at associated cafe/bar

Stayed in May 2024

It's hard to get the right temperature consistently for the shower. Either boiling hot or freezing cold only managed appropriate temperature for a minute or less at a time. Not having Warning about how steep the after-hours stairs are would have impacted my accommodation choice as my mother has issues going up and down significant inclines.

The cosiness of the room, great space, good-sized bed which was very comfortable, good amount of pillows, great storage space. The space and size of the bathroom. The location was perfect very centrally located.

Stayed in May 2024

Not disabled friendly, rooms are all upstairs and stairs were quite steep.

It was perfect location to visit dungeons and bars, I loved the little quirks of the room eg: it sloped down slightly not enough to cause problems but enough to notice. Bed was lovely and comfortable and there was plenty of pillows.

Stayed in May 2024

The street below, by the water, was very noisy with groups of people partying until the small hours.

It was a spacious, well decorated room.

Stayed in April 2024

The tap in the bathroom was very loose.

The staff were very polite and helpful and the location was excellent.

Stayed in April 2024

The bed was really hard and uncomfortable and we didn't get a good sleep. The pillows weren't comfy. Also, the lights didn't all work and there were limited sockets for charging. The shower was either boiling hot or cold. The tempered glass windows also made us feel uncomfortable using the bathroom, as people could see silhouettes of people. No extra curtain for evening privacy. Small TV in corner of room where curtains obstructed view.

The room was really nicely decorated, with a a large bathroom and modern twist. Nice view of the waterfront through the window. Layout of the room was nice.

Stayed in April 2024

The bed wasn't comfortable at all

Room looked nice and the hotel wasn't flooded so we could stay

Stayed in April 2024

I attended for an interview at the university about 35 minute walk, not close to most public transport systems.

the room was quite nice, partial views of the waterfront. The location was about 12 minutes from central York. Free tv and tea station was good. Room came with recommendations for tours and restaurants/bars

Stayed in March 2024

Can be noisy but to be expected being on a street with pubs & a popular bar.

Really comfortable bed & cosy room. Quite spacious too. Bathroom especially. Great discounts on food & drink when staying there. Good location for getting around the city. Nice staff.

Stayed in April 2024

The stairs were a bit steep but okay

Location

Stayed in April 2024

Location

Stayed in April 2024

Had 2 rooms over 3 days as extended stay, first room looking over river better than 2nd but both good. Nice pub to sit in downstairs and close to all we wanted to do in city. Great location.

Stayed in April 2024

It should be made clearer it's part of a pub and even without that it just seemed very expensive for what it was!. Room had minimal natural light and was a bit claustrophobic. The pub is on the waterfront but the rooms certainly are not.

Being on the waterfront when outside is great and the staff are friendly.

Stayed in March 2024

Room was tiny, windows blocked up, dubious stains down the walls and a really loud drip noise throughout the night to the point we had to sleep with tissue in our ears. The stairs are also very narrow and steep, especially with a suitcase. The duvet cover didn't even fit the duvet 😕

Good central location and lovely helpful staff.

Stayed in February 2024

Needs a paint furniture was all chipped and scraped, stairs was very steep.

Location

Stayed in March 2024

First night we arrived we didn't know what to expect then went into the room and found it cold as we later found out that the central heating was not working in the room and a big gap under the door and a draft blowing in from either window's or hallway the staff were really great when we yold them about the lack of central heating and we got room changed the following day

City centre room great area close to all amenities

Stayed in March 2024

I wish they gave us more towels. A cleaner asked us would we like new towels to which me and my partner said yes to but the cleaner took away our 1 towel and replaced it with 1 towel, when there was clearly 2 of us there - but we weren't too worried.

It is in a great location down by the waterfront, and very close to town (basically in town). Handy check in process at the bar and the staff were very helpful. Room had everything we needed , and it was clean.

Stayed in March 2024

Not applicable

Very nice view from the room on the corner with 2 windows, room and toilet are very tidy and presentation was very welcoming, location is unbeatable any direction you walk from the hotel you find something amazing to do. Love York

Stayed in March 2024

The bed was hard and uncomfortable and the rain was dripping on a metal pipe which kept us awake.

Very good location

Stayed in February 2024

The cold water didnt work on the shower, and bed was little hard

Stayed in March 2024

Flooding from river lapping against the hotel door! No breakfast available. Not a fan of grey room decor.

Great location, comfortable room, good price

Stayed in December 2023

Shower was leaking from around tray area as floor was constantly wet, also Shower temperature was very hot and couldn't adjust it. When it was raining (all night) there was obviously a gutter leaking so it felt like Chinese torture as there was a constant loud dripping noise. More hangers required as only two in wardrobe. Room could do with a little refresh as looking a bit tired.

Location Check in easy and pleasant receptionist

Stayed in February 2024

Stayed before, great rooms, great value and facilities and right in the city centre

Stayed in February 2024