Room was a bit hot even though I had the AC on the coolest setting, also don't like not being able to open a window, even a bit! The steak meal I had one evening at the hotel also wasn't very good.

Great location, very spacious and most importantly felt really comfortable for a female staying on my own. ~The choice at breakfast was out of this world. Love the pool, sauna and steam room.

Stayed in May 2024

Nothing

When we arrived a lovely gentleman named John showed me to a parking space as I was struggling with the first ones I saw. On checkin a lovely man named Andreus ( i think that how it is spelt) changed our rooms to twin doubles as I had booked doubles by mistake (4 family members staying) so we wouldn't have to share a bed xx . Staff in the bar and restaurant were lovely x The food was fantastic. All staff that we spoke too were friendly and helpful.

Stayed in May 2024

Paying car parking fee of £19 per night should hsve been free to hotel guests .

The pool , helpful staff , got room upgrade due to faulty air conditioning.

Stayed in May 2024

Couldn’t use the pool as we couldn’t go after 11 and couldn’t pay more to go in after which is why we booked to say their and breakfast felt rushed I wish it was till half 11 and that you could us the pool later on the room was hot I wish was able could of open a window

Love the room and breakfast was lovely the all staff were very welcoming and helpful and the housekeeper we met was very nice and friendly the room was beautiful was so relaxing would definitely stay again for longer next time so clean and tidy .

Stayed in April 2024

Just a smell

It's all good just a small

Stayed in May 2024

Did find a bottle cap and things in the room that had been missed by cleaner. No coffee other than decaf in the room. Nothing massive though and the bed was amazing

Beautiful view of river from hotel but a little bit of walk into centre. Being further away did mean it was quieter which is what we wanted. Still super easy to get anywhere you want just a bit of a walk as I have impaired mobility.

Stayed in April 2024

Nothing bad to say.

The property was spotless. No noise and friendly and helpful staff.

Stayed in May 2024

Everything will definitely be staying again

Stayed in April 2024

Expensive car parking

Location and breakfast

Stayed in April 2024

not a lot

been a while since I have stayed, pleasant hotel, good location , good clean spacious bedrooms with great views of the river. the staff are excellent on a really busy race day , with their su=systems crashing they maintained an amazing level of service

Stayed in April 2024

The Concept 2 rowers had old performance managers (PM3) which would not connect to apps. An even bigger problem was that they had no memory, so it was not possible to access data for your workout at all. They also need a service. (However, I was grateful that they were there, since it is hard to find them in hotel gyms.) Please just service the ergs and update the PMs. If you make it clear on your website that you have them, other rowers are more likely to select this hotel.

Very comfortable room, great breakfast, helpful staff. Great location next to the Mersey. Had Concept 2 rowers in the gym; this was an important criterion in choosing this hotel, since I have regular training to complete.

Stayed in April 2024

I always look forward to the Steam room, but disappointed that it wasn't working throughout our 2 night stay. But everything else was great. Would have loved a room overlooking the waterfront view to see the docking of the cruise ship as requested.

Lovely atmosphere Lovely and helpful staff Nice to see a pleasent doorman Breakfast very good and staff helpful Rooms cosy All rooms booked was close together as requested.

Stayed in April 2024

Great selection very tasty

Stayed in April 2024

Hard pillows ☹️

Excellent location

Stayed in April 2024

Could do with more tea, coffee, sugar in rooms sp dont need to keep asking for more. Check in could of been a bit better with more than one member of staff doing all the check ins.

Room was very nice, the bed was very comfortable. Staff were friendly. John the concierge was very polite, friendly and knowledgeable. Breakfast was amazing, so much choice. Good that they have onsite parking aswell. Location was perfect right on the docks but within walking distance to the town, bars etc

Stayed in April 2024

Na

The staff where absolutely superb.. Nothing was too much trouble

Stayed in April 2024

Nothing to dislike

We loved the leisure facilities and breakfast was very good

Stayed in April 2024

We were given a room which appeared to be a disabled room. Comparing it to a recent stay in a family room found the room very disappointing size wise. Also was not keen on the main road view.

Friendly staff, location and d breakfast

Stayed in April 2024

All was excellent

Room service excellent

Stayed in March 2024

The sink is blocked and 2 of the staff is not very friendly.

Close to city attractions. The pool is amazing. Our room size is great and the hotel is clean.

Stayed in April 2024

Unless I have missed this somewhere. It did say there was parking at the hotel, but there was no mention of a fee. It was £19 to park there. I appreciate that we are in a city, and I am happy to pay. However, I would have liked to have known that prior to my arrival, it was an extra charge. Nothing major, just a bug bear of mine.

The location is amazing. So close to bars, restaurants, shopping. Everything really.

Stayed in April 2024

I always look forward to the use of the Steam room but this was not working throughout my stay. Faulty key - constantly having to get a new key.

Location Friendly and helpful staff Leisure facilities good Good choice for breakfast Comfortable bed

Stayed in April 2024

The only fault for us was that we couldnt open the window for some fresh air, as the room was very warm. So warm we slept ontop of the bedding.

Loved the location so convenient. The staff were so helpful.

Stayed in April 2024

Nothing

Fantastic location. Good parking. Well set out facilities

Stayed in April 2024