The reception was not manned and poorly serviced with arrival. No one to explain an walk you to your room nor luggage support.

Fabulous building

Stayed in August 2023

N/A

The room was beautiful, and I particularly liked bathroom. The whole hotel was very quiet and very relaxing as if we were visiting someone's house. Thank you

Stayed in August 2023

Service could be a lot better, everything really slow, no staff to be found, food and drink taking forever

The breakfast was good, rooms very clean and comfortable

Stayed in July 2023

The staff were amazingly friendly and helpful. The location is spectacularly beautiful! The breakfast selections were varied from continental to cooked and there were choices at dinner which were all elegant. My husband enjoyed walking the grounds and the interior was filled with paintings and interesting artifacts. It was a pleasant hotel in the countryside!

Stayed in July 2023

The room was beyond our expectations with a 4 poster bed. lovely view of the garden and surrounding countryside.

Stayed in June 2023

The lady who delt with us was very snobby and did not make us feel comfortable. Perhaps we were not rich enough for her liking. The evening meal was dramatically over priced. £75 for a three course meal with no drinks. I realise it must cost a lot to run an old property like this so i paid without questioning at the time. But, for that prive I would expect the food to be ecceptional, which is most certanly was not.

The Bed was comfortable and the surroundings were quaint.

Stayed in May 2023

It took me some time to find any of the staff when I arrived

Lovely house and friendly people in a good location

Stayed in May 2023

The staff were exceptional and very accomodating. Jeff, Shonable and in particular retaurant manager Kamila were always on hand with anything that I needed no matter how late or early!

Stayed in May 2023

There were no chest of drawers in the room. Cloth hangers in the wardrobes were very limited and only catered for dresses or jackets. Paper Tissues were no existent, as was washing toiletries and shampoo and hair conditioner. Tea and Coffee facilities were fairy basic.

The food choice for dinner was limited particularly for Gluten free dieters. However, the food quality was good.

Stayed in April 2023

nothing cat all to dislike !

greeting by staff, the luxurious suite, the bed was so comfortable and shower was wonderful. little touches like sherry in decanter in room and home made biscuits, nice range of teas. the hotel s simply sumptuous!

Stayed in March 2023

Everything. Courteous warm and friendly staff, great breakfast. Wonderful rooms, warm and festive. This place remains classy every single visit. Fire was lit. The ideal place to spend our 5tg wedding anniversary. Even though it's a small gesture, we even had an anniversary card from Llangoed. Small but big! Booking again just as soon as booking.com allows!

Stayed in December 2022

We felt a bit of an inconvenience - they were more focused n a Halloween party than their guests. Two evenings out of three we were told the chef couldn’t cater for us with no advance warning that could have been the case - not even the lounge menu and so we had to go out and find somewhere to eat. They seem to have their service dictated by whether the chef wants to cook for you or not. Its also expensive for what you get.

it’s a beautiful property in a lovely setting. When you can get to eat there the food is very good.

Stayed in October 2022

Nothing

Beautiful hotel. Lovely position. Delightful room and a bathroom where everything works and the shower was not over complicated. Our first visit and we hope to return. Take time to walk along the river.

Stayed in September 2022

Fabulous food. Delicious 😋

Stayed in August 2022

location architecture

Stayed in August 2022

Nothing

Everything about the 3 day break was exceptional

Stayed in August 2022

Lack of staff - the people serving were lovely but often appeared stressed and are obviously struggling to cope. The service on multiple occasions was painfully slow and we had to go looking for our waiter during afternoon tea. Breakfast service on Sunday was comedic. Appallingly uncomfortable mattress. Food wasn't bad but fell short of expectations

Beautiful location Lovely friendly staff Relaxed setting and aspect

Stayed in August 2022

nothing. it was all good.

fabulous location fabulous dinner and breakfast

Stayed in June 2022

Curtain linings and other soft furnishings stained. Garden full of weeds.

Breakfast was good, staff very pleasant

Stayed in June 2022

I have no issues at all to report.

The food was delicious and the beds super comfortable. the staff were friendly but not overbearing and the venue itself is lovely. Great scenery from the lounge to have a quiet drink in the welsh countryside.

Stayed in April 2022

We had a menu tasting which was delicious, dinner which was delicious and extremely helpful members of staff. Beautiful views from the hotel as well.

Stayed in April 2022

I liked everything

It was nice and relaxed and friendly staff

Stayed in February 2022

The serving of our dinner was desperarately slow, and a number of courses on the first night were disappointingly off. On the second night the menu was completely reduced and then the kitchen was eventually shut so we went to the pub down the road. The hostess lacked charm and was more interested in telling us the rules of behviour than being welcoming.

The room was perfectly adequate. The setting and gardens were lovely. The decor was interesting.

Stayed in November 2021

The front off house service was unfriendly and at dinner the service was unacceptably slow' When they lost a chef through covid and had to restrict their menu the crisis was very badly handled and the possible reduction in dinner costs unacceptable - pollock £26!!!

The Hotel itself has many excellent features and attention to detail. It genuinely feels like an old fashioned country house with updated facilities. Really good food but...

Stayed in November 2021

My room was full of flies when I arrived. More than 20 I reported it they sprayed insecticide and just left all the dead flies in the room. I had about at least 5 in my bed. The ground staff were very nice but really understaffed. Covid would probably be used as the excuse, but the hotel was fully book. 🧐 . And you are paying ££££. The manager who check us out was quite a rude and unfriendly lady. Unhelpful!!!

Very beautiful, warm comfortable lovely place to go with friends or loved ones Food was great

Stayed in October 2021