Shore Road, Lochranza, KA27 8HL, United Kingdom
#3 of 3 hotels in Lochranza
Guests' ChoiceBased on 11 hotel reviews
7.5Cleanliness
8.5
Comfort
8.8
Location
9.4
Facilities
7.7
Staff
8.5
Value for money
7.7
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Showing 1 – 11
Reviewed: 31 May 2024
Rosemary
United KingdomLovely comfortable bed. Very peaceful and beautiful location.
Stayed in May 2024
Reviewed: 28 May 2024
Steve
United KingdomN/A
Nice, straightforward, fantastic location. Staff were helpful and pleasant.
Stayed in May 2024
Reviewed: 26 May 2024
Michael
GermanyTypical Scottish Land Hotel!
Stayed in May 2024
Reviewed: 24 May 2024
Adam
United KingdomGreat location and very clean rooms.
Stayed in May 2024
Reviewed: 17 May 2024
Matt
United KingdomThe hotel is slowly being renovated, some of the decor is tired but knowing the project does not detract.
When we found out it was a community own facility we were happy to be supporting this project. The location is excellent and the bar was perfect to enjoy a couple of local drinks in the evening.
Stayed in May 2024
Reviewed: 15 May 2024
Steven
United Kingdomlittle things - no television controller, had to get under the bed to switch power on for bedside lights, bar food ordinary.
Lead staff member very responsive. Lovely location.
Stayed in May 2024
Reviewed: 16 May 2024
Lachlan
United KingdomThere were several issue and problems with our booking and stay. The owners offered an unsatisfactory response to the multiple failings. Firstly, a day before arriving (Friday), I received an email stating that “following recent customer feedback” they had reduced the rate from £173 to £100. There was no further explanation given for this change. I figured it was probably due to the very high initial price, as a cost of £100 would have been about right. Upon check out (see end of review) this promised was dropped. On the day we arrived (Saturday), over three hours after checking in (where we had been shown to two rooms instead of one — which I queried and was assured several time ms to be correct) I received a phone call and voicemail message from the owner at 10:30pm accusing me of incorrectly booking my stay for only one adult instead of four and to “call him back URGENTLY”. In actual fact, it turned out the hotel’s booking system had an error (which they should have easily spotted when four of us arrived and were shown to the room.) The tone of the owner on the phone was harsh and totally unnecessary, especially as the error had nothing to do with my end of the booking as I emailed proof to show. I kindly agreed to help them out of a difficult position by allowing the staff to move our bags to one room as we were in Lamlash finishing dinner and seeing some friends and that we would return the key to the additional room the next morning as we would be back around midnight and did not want the staff to have to wait up. The owner agreed to this. We arrived back at the hotel at 12:20am and found no one at reception so proceeded to the room. At 2:15am (Sunday), I was awoken by four telephone calls and two voicemails to my mobile from the hotel reception asking when I was going to be returning to the hotel… (despite having been back for almost two hours…).
Garden at front with tables, plenty parking and close to Lochranza Ferry port. Excellent Sandwich Shop close by for a bacon roll and coffee in the morning.
Stayed in May 2024
Reviewed: 6 May 2024
Elizabeth
United KingdomThe room was not attended to in the 3 days we stayed, didn’t have any staff coming in to change towels, change used cups, had to ask for waste paper bin, ran out of toilet tissue, had to ask. Didn’t see any member of staff at all during our stay. Breakfast was very very poor. Coffee machine was broken. Choice of continental breakfast was very limited. e.g. Microwavable porridge packet put out but no microwave.
The bed was comfortable and clean.
Stayed in May 2024
Reviewed: 22 May 2024
Antke
United KingdomThere are no comments available for this review
Stayed in May 2024
Reviewed: 4 May 2024
Peter
United KingdomThere are no comments available for this review
Stayed in May 2024
Showing 1 – 11
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