15-17 Duke Street Liverpool City Centre, Liverpool, L1 5AP, United Kingdom
#17 of 105 hotels in Liverpool
Guests' ChoiceBased on 2763 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
9.7
Facilities
8.7
Staff
9.7
Value for money
9.1
Free WiFi
8.9
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End of dialog contentReviewed: 4 April 2024
Emma
United KingdomEvery thing was great.
Fabulous place, 2nd time staying there. Clean, comfortable and staff are fantastic.
Stayed in April 2024
Reviewed: 4 April 2024
Sheila
GuernseyThe roof above the clothes rail leaked overnight in heavy rain. My open suitcase below meant some clothing got wet. Staff very apologetic but condition of the ceiling showed this is not the first time. Hotel owner - put your room out of service and get your roof fixed instead of putting your staff in an awkward position. Luckily my trip didn’t include an event where wet clothing would have been a disaster.
Very welcoming, staff exceptional, room great - we chose the extra spacious option.
Stayed in April 2024
Reviewed: 3 April 2024
Therese
IrelandLove everything about The Lock and Key. This was our third time staying here in the last few months.The location is great,staff are so friendly and helpful,rooms are nicely decorated and real comfy beds. We've booked our next stay already.
Stayed in March 2024
Reviewed: 2 April 2024
Lambert
United KingdomWe loved the location. Close to the city centre and Albert docks. The rooms were clean and well presented! The staff were lovely and welcoming plus they had 24 hour reception which was a bonus to use and we arrived later in the day. Definitely recommend!
Stayed in April 2024
Reviewed: 2 April 2024
Derek
IrelandNot much
Nothing I didn't like. Location was great and hotel was lovely. Staff were very helpful
Stayed in March 2024
Reviewed: 1 April 2024
Annmarie
United KingdomThe staff location food and room all excellent lovely decor great breakfast would definitely stay again
Stayed in March 2024
Reviewed: 1 April 2024
Sasha
United KingdomThe service from the staff was fantastic and the location was great!
Stayed in March 2024
Reviewed: 31 March 2024
Brendan
Isle of ManUnfortunately the room wasn’t fully cleaned and lights full of dust and in other places too. Aside to that I couldn’t fault the hotel and will stay again.
Location, staff and decor
Stayed in March 2024
Reviewed: 31 March 2024
Pamela
IrelandNothing.
The great location, cosy feel and friendly staff. Grace and Andrew are lovely and very helpful.
Stayed in March 2024
Reviewed: 28 March 2024
Shirley
United KingdomThe bathroom had a few glitches that let down the otherwise high standard accommodation.
Great location, lovely decor , fantastic cocktails and superfriendly staff.
Stayed in March 2024
Reviewed: 28 March 2024
Josephine
United KingdomNothing
Location was excellent. Right into Liverpool 1
Stayed in March 2024
Reviewed: 27 March 2024
Jayne
United KingdomAll good especially for the cost of my stay.
Lovely staff, kindly upgraded me to a large room with sitting area. Really near Liverpool Philharmonic for my gig. Super quick room service too! Very welcoming and chatty staff.
Stayed in March 2024
Reviewed: 27 March 2024
Gillian
United KingdomRooms could be doing with soundproofing-especially between en-suite🥴-as well as a shelf in bathroom for holding clothes when showering
location of property was perfect.
Stayed in March 2024
Reviewed: 25 March 2024
Michala
United KingdomFood was fantastic, location great and staff super friendly.
Stayed in March 2024
Reviewed: 25 March 2024
Graeme
United KingdomOnly problem was the room didn't have a desk so struggled with an early Teams meeting.
Stayed in March 2024
Reviewed: 21 March 2024
Chloe
IrelandPlace was very clean , the girl that greeted us at check in was lovely , very accommodating and helped us plenty throughout our trip
Stayed in March 2024
Reviewed: 20 March 2024
Jason
United KingdomNo issues from me .
I've stayed in many hotels in Liverpool but this was a little gem from the moment we arrived the welcome we received from Luke on the desk was fantastic made to feel really welcome , the room was superb lovely decorated and the bed was so comfy. Really close to city centre and Bold Street where we had booked a meal for the evening . We had breakfast in the hotel next morning , full English which was freshly prepared and great value , all in all I would look out for this hotel first when we stay in Liverpool again .
Stayed in March 2024
Reviewed: 20 March 2024
Will
United KingdomNothing not to like
Small and friendly with a excellent location
Stayed in March 2024
Reviewed: 18 March 2024
Richie
United KingdomClean good location super friendly staff no complaints!
Stayed in March 2024
Reviewed: 18 March 2024
Helen
United KingdomThe wasn’t an lift so you had to climb a fair few floors to get to your room
Loved the hotel the staff were really nice and the room was a decent size and the bed was comfortable and the food was excellent and great value for money.
Stayed in March 2024
Reviewed: 18 March 2024
Ruth
United KingdomLuke working on reception was amazing, so kind and caring. Always willing to go the extra mile for guests.
Stayed in March 2024
Reviewed: 18 March 2024
Good
United KingdomAll good however bathroom door needs attention as laminate is splitting.
Location ideal and parking just around the block was great. Breakfast was fab.
Stayed in March 2024
Reviewed: 18 March 2024
Fia
SwitzerlandAll the members of the Staff are really friendly and helpful. The situation of the hotel is perfect to visit Liverpool. And the buses from the Airport stops just meters away. The breakfast is delicius. We really enjoyed our stay.
Stayed in March 2024
Reviewed: 18 March 2024
Henrik
SwedenThis is the real deal if you want value for money, incredible stay with lovely staff !
Stayed in March 2024
Reviewed: 16 March 2024
Stephen
United KingdomRoom was rather dark
Lovely period building
Stayed in March 2024
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