Breakfast, sevices, prices

Location

Stayed in May 2024

I have stayed a number of times, the decor is getting tired as you enter, in places the wood need attention. Price is rather high compared to other places I have stayed like Horse guards.

Great historic Position, great to use as a base to walk, tube or train to all key attractions.

Stayed in May 2024

The soap holder in the shower room is too small cannot contain the shower gel and shampoo together.

The breakfast is good but it is not buffet, so you need time to spend. The location is excellent you can see Big ben in the breakfast room. Bus stop locate in front of hotel and subway (tube) is not far away (5-8 mins walk).

Stayed in May 2024

Breakfast choice (library) was poor

Location and standards of cleanliness were excellent. M club is a great idea , but didn’t feel luxury

Stayed in April 2024

The location is great. But to be honest, Hotel, room settings are old , facilities are old, is expensive compared to some new hotels.

Stayed in March 2024

THE GYM WAS VERY BAD so small, the equipment is so old...

Stayed in February 2024

Breakfast

Location and Executive suite!

Stayed in February 2024

We didn't use the pool as there were no changing rooms nearby and we would have needed to have changed in the room and walked to the pool in dressing gowns. There were lots of builders and plumbers about and it looked like they were refurbishing the spa/ pool facilities so will defintely revisit when this is completed. I did use the gym which was well equipped but I believe was not the usual room for this purpose.

Every member of staff from the concierges to cleaners were friendly and welcoming. The room was lovely with a mini bar (which wasn't listed on room facilities) and had a view of Wesminster and Big Ben which was an added bonus. When the receptionist knew we were celebrating our anniversary she arranged for a bottle of bubbly, balloons and card to be sent to the room which was a nice surprise. Breakfast in the Library was excellent and on the second day we have a window table with a great view of Westminster Hall (near the fireplace) All in all a lovely venue and we took advantage of the Theatre in the County Hall building showing the Agatha Christie 'Witness for the Prosecution' which was great fun.

Stayed in February 2024

My floor was being renovated so there was mess everywhere

The location is fabulous and the view from my room of the Big Ben was spectacular.

Stayed in January 2024

Excellent location, beautiful decor. Friendly staff. Sachin at the reception took care of our booking very well. We stayed at Marriott for our son’s birthday. Sachin visited our room with complimentary drinks to make the occasion special. Good breakfast, however kids would have liked buffet more than ala carte menu.

Stayed in January 2024

Check in was a little protracted… The mini bar was warm . Bed was firm No room service menu in room, in fact room service was almost kept a secret …strange Breakfast was delivered to room in paper cartons in a paper bag ? Not what I would have expected and not at all the way other rated hotels do it. It was however tasty and reasonable value for money. The main courtyard entrance is a wonderful peaceful space but is used as a loo by taxi drivers…maybe they should be permitted to use the facilities inside ? Ashtrays on the outdoor tables would be very welcome by those who prefer not to litter the floor.

Fantastic building, clean and in good state of repair , central location with a great view of the city. The glass of wine with check in was appreciated as were the sweet treats in the room. Great tea and coffee in the room.

Stayed in January 2024

Is not baby friendly, the service in the entrance do not help us carryibg our pushchairs in the stairs.

Location, confortable place and facilities.

Stayed in January 2024

Slightly noisy air conditioning / heating in the room Which was reported. However it did not spoil our stay.

Location to Waterloo station made it easy to access for our trip. The Hotel has great character and facilities. All the staff without exception were helpful and very welcoming. Our room had a great view over the River. Thanks to all who made our stay truly memorable.

Stayed in January 2024

Alles was top

Super mooi hotel

Stayed in December 2023

1. Received conflicting information from 2 front desk staff members regarding being able to cancel breakfast /executive lounge package. I had to eventually elevate my issue to management and received partial return of what I was told would be a 100% resolution. 2. Front desk staff scheduled my Afternoon Tea in The Library, but when I showed up, The Library had no record of it in the system and seemed a bit bothered that they now had to prepare a place for me. I was eventually seated and enjoyed my time with good service, but it was a disappointing start to my evening.

Location and comfort. Room was great and the view was amazing! Majority of staff was helpful, friendly and efficient.

Stayed in November 2023

Dine in room service was poor actually, The food is cold and tasteless which is not expected given it’s a 5 star hotel

Location , staff and cleanliness

Stayed in December 2023

The public areas were a bit dark and looked cheap

Good location, views of the Thames River and Big Ben, comfy beds and room. Nice pool.

Stayed in October 2023

Attracting view and easy access to tourists attractions.

Stayed in October 2023

The service is too slow

The location

Stayed in September 2023

Over priced

Big room, clean, convenient location.

Stayed in September 2023

Enjoyed our stay thoroughly. Fantastic location, walking distance to so many attractions and resturants. Bright and very clean swimming pool, opening hours from 6am to 10pm, which is great for morning workout and soak in the evening after long day out. Compliment to the staff at the entrance and front counter. I was late in returning to check out, contacted front desk to inform that i was lost and will be delayed. They are very understanding to grant complimentary extension, for which i am most grateful

Stayed in September 2023

The view. The extra's . Celebrating my wife's 50th birthday Lovely surprise of chocolates and champagne. Thankyou.

Stayed in August 2023

might be expensive for facilities

Location Building Comfort bed

Stayed in August 2023

Very pricey

Beautiful rooms, lovely bathroom with comfy robe and slippers.

Stayed in July 2023