Nothing

Every single aspect was exceptional

Stayed in May 2024

I cannot find fault.

The staff were very friendly and helpful. Had a very homely feel.

Stayed in May 2024

Absolutely nothing.

The hotel stands in its own grounds and has a good size pool and area for lounging on a warm sunny day. The room was spacious, well appointed, quiet and very comfortable. The staff are extremely friendly and helpful, with nothing too much trouble, they project a happy, efficient team whilst retaining a high degree of professionalism.

Stayed in April 2024

Breakfast is a little disappointing. Its the only item offered by the hotel that does not feel like a five star luxury element so does not match with everything else, even though it has a five star luxury price.

Room was fantastic. Dinner was wonderful.

Stayed in December 2023

Nothing

Staff, incredible!! So attentive nothing is too much… felt like royalty

Stayed in October 2023

Very small gym, bad shower and water pressure

Excellent service and food

Stayed in October 2023

No complaints at all

The grounds of the hotel are superb, one can make a long walk. An aperitif by the side of the pool was also great, food in general very good. Easy parking

Stayed in August 2023

Friendly staff who were so welcoming. The property is cosy but in beautiful grounds.

Stayed in October 2023

My one and only gripe is that the water pressure in the shower was poor.

Brilliantly friendly staff. Beautiful accommodation and location.

Stayed in October 2023

Room, staff, setting and service all superb, dinner with friends was also fantastic. Great ambiance to get away from it all and enjoy relaxing.

Stayed in August 2023

Everything was perfect, no negatives whatsoever.

An exceptional hotel, very comfortable with amazing staff. We were made to feel valued guests and nothing was too much trouble. I would book this hotel again without any hesitation, and would recommend it to friends. The excellent breakfast had waitress service which was far preferable to buffet style, and much more relaxing. Dinner at the hotel was superb too. The heated pool had plenty of loungers and a member of staff regularly checked to see if we needed any drinks etc. The 5 star rating is well deserved.

Stayed in September 2023

Nothing .. was all up to a high standard .

Excellent breakfast, dinner was equally as good Staff were very helpful , especially the lady at the desk and the hotel porter guy Brian , great location .

Stayed in September 2023

Thin walls so could hear next door. Not good at 3 am

The staff, the facilities and most of all the food.

Stayed in September 2023

Nothing

Having regularly stayed in many hotels, this was exceptional The way the staff treated you was like being a member of their family. Thank you Benson. The food - wow. Will certainly return Thank you .

Stayed in September 2023

Nothing !

The manor was traditional luxury with the most attentive and lovely staff I have encountered for a long while … a massive smile on my face .. thoroughly enjoyed all aspects of this hotel .. the food was amazing also !

Stayed in September 2023

Nothing

All the food was excellent, beautifully presented by a truly exceptional chef.

Stayed in September 2023

Wifi was a bit flaky

The staff and service were phenomenal!

Stayed in September 2023

Found choice of food for dinner a bit restricted Sirloin steaks were not up to expectations

No problems at all Swimming pool gorgeous Accommodation wonderful

Stayed in September 2023

Beautiful room but drawback was that trees pressed right up against the window so very dark. A pity.

Breakfast good, location good. Lots of car parking space. Gardens well maintained

Stayed in September 2023

Pillows were a bit soft (although bed nice and comfortable). Our shower was a little weak.

Staff could not do enough for you. On the bus route into St Helier, but felt rural and quiet. Beautiful pool setting. Food was lovely. Turndown service and treats in the room very thoughtful.

Stayed in September 2023

We loved it all.

Outstanding service. Beautiful food. Exceptional care and attention to detail.

Stayed in August 2023

The cistern in room 19 was very difficult to flush.

Staff were brilliant

Stayed in August 2023

Rooms were a little dated for quality of the hotel and bathroom quality was ok but not of other standard hotels - whilst not necessary we were surprised by the lack of aircon. The cooked breakfast elements were poorly executed, eggs overcooked whether poached, boiled or scrambled and sent back by other tables as well. Dinner in the restaurant was ok but clear captive audience and prices to match!

Grounds and the kitchen garden were lovely, pool area also looked great but weather was not conducive for our stay. Instead spent more time in the bar area and the other separate nooks and crannies of the hotel which were lovely as well (though latter difficult to get into on a rainy day as afternoon tea dwellers took the space). Staff friendly and rooms were pleasant enough with welcome drink on arrival which was a nice touch.

Stayed in July 2023

We enjoyed it all

Breakfast 10/10 the room was comfortable and clean, the staff made you fill welcome . Would return

Stayed in July 2023