Walls didn’t block out noise, could hear people walking up and down the corridor but not a major issue

Very relaxing place to stay, lovely spa facilities that we booked separately. Meal was also amazing, along with lovely cocktails.

Stayed in June 2024

The price to use the outside spa facilities at £60 each when staying at the hotel seemed a bit steep to use pools and jacuzzis, £40 would be more reasonable. The restaurant food was amazing, but ordered the chateau briand steak rare to medium rare and only 2 of the 5 pieces were rare and the others well done and quite tough. Other than that the food was amazing and can’t fault it.

Breakfast was amazing, staff lovely and welcoming. Really beautiful hotel, spa facility was amazing and so was the food. Majority of the food at both the restaurant and breakfast were amazing and definitely worth the money and ingredients were clearly good quality. Bedroom was comfortable and spacious. The activity facilities across the road were great and really well priced. Spa staff and spa bar staff were amazing, cocktails were great and the snacks you receive whilst in the spa were lovely. It felt that there was always a member of staff on hand to attend to our every need, but they were not overbearing and very attentive, a fantastic balance.

Stayed in May 2024

Good sized room

Stayed in May 2024

Shower in room had no hot water

The view was breathtaking, the spa, friendly staff

Stayed in May 2024

Rooms were a bit small and we had to pay to park in the car park, which we didn’t know about until we arrived.

Lovely hotel. Spa facilities are amazing. Good location between Windermere and ambleside.

Stayed in April 2024

Two things detracted from an excellent stay. There were a couple of extra charges which weren't known up front. And there was a problem which arouse during the stay, The hotel staff fobbed us off and the complaint EMAIL has still not had a response

The hotel is in an excellent location. The room fully meet our expectations.

Stayed in May 2024

Service was slow in the coffee and bar areas

Lovely restaurants great views the spar was amazing

Stayed in May 2024

The only tiny thing would be to amend the swimming time table for guest of the hotel as we wanted to swim before check out😊

Really nice, the staff were so lovely and helpful allowing us to drop off bags before check in as well as polite behaviour all around. And decorated the room lovely for my boyfriends birthday

Stayed in April 2024

The staff where very unhelpful and no knowledge of the things available

Great spa

Stayed in April 2024

There wasn’t anything we didn’t like

The staff were friendly and couldn’t do enough for us, it was a very clean and comfortable room, breakfast was very good with lots of choice, we will definitely be back

Stayed in April 2024

Everything we needed as a special place to stop for a night on our journey from southern England to Scotland Very friendly staff, good facilities, beautiful location.

Stayed in April 2024

The bar area needs updating and more seat8ng made available.

Everything was amazing, staff extremely pleasant. The overall stay was brilliant.

Stayed in April 2024

There is disconnect between the very modern SPA, Norman’s lounge, restaurants and on the other hand reception area, rooms, and lobby bar, which seem somewhat dated in comparison. It seems it needs a big investment to carry this modern feel throughout the whole property. Also I didn’t appreciate that if people book through Booking.com they pay £12 parking per day whilst it is free if you book direct. I know they are trying to encourage direct bookings but this is not great for the hotel partners like Booking.com who brings them customers.

The service by all staff - reception, restaurants, bars and SPA was impeccable. Great SPA and treatments. Food was superb both breakfast and dinner.

Stayed in April 2024

The only thing that I wasn't entirely please about was not being able to use the swimming pool and spa facilities during the day, due to day visiting guests booking spa slots between 12:30 - 17:30. After all we had also paid to stay at Low Wood Bay Hotel and Spa, so these facilities should also be available for us to use too, maybe even more so.

Everything about the hotel was amazing the facilities were fantastic and the staff were very welcoming and friendly. The location was increadible and of course the views across lake windermere were stunning.

Stayed in April 2024

Food good but very expensive, room heating was not explained in the room. Room was long inside walk or shorter outside walk in rain.

Very helpful friendly Staff throughout the stay. Leisure facilities v good.

Stayed in April 2024

The lighting in the room - the switches were confusing and we could hear other people in their rooms also struggling with how to use them. Additionally, the spotlight immediately over the full-length mirror is actually a really bad position as it throws too much light into your eye line and strange shadows.

We loved the inclusion of some of the spa / pool facilities and breakfast with the room booking. The food is delicious and the service was always friendly and helpful. The resort smells wonderful everywhere you go, which is a great achievement for somewhere which could easily smell of chlorine due to pools etc.

Stayed in April 2024

The only 2 things we found disappointing , were when we asked for cocktails at the Norman bar, there were hardly any ingredients so we could get what we asked for. What drinks we got were not very good so we probably would not order from there again. We had a relish card too which we used inside the hotel but in the thermal journey bar, they said we could not use this, the card states it can be used on the property so that was disappointing too.

Really enjoyed being in the Winander side of the hotel. Very clean and modern and room was lovely. The lady who served us at the bar, I believe her name was Mel, she was extremely lovely and nice to talk to. Thermal journey was amazing, cocktails were amazing and so was my husband’s spa treatment.

Stayed in March 2024

We were disappointed that we had to pay car parking charges for the 2 days we stayed given how expensive the stay and spa were.

We had an amazing Time staff weee lovely Richard at breakfast was extremely helpful and attentive. Everything was lovely and would defiantly stay again

Stayed in March 2024

A very expensive stay but you get what you pay for, definitely a once in a while treat

The breakfast and the spa! Was so relaxing such nice bonding time to spend together. Food was very nice, Room and bed super comfortable! Very relaxing

Stayed in March 2024

has a faimly we found food and drink more exspensive then we thought it would be. the hotel had some good faciliates though.

room was comfortable, breakfast was ok,hectic in the dining room views in some of the rooms was good,other wasnt.

Stayed in March 2024

Restrictions on facilities

Location, cleanliness

Stayed in March 2024

Rooms very hot so changed the settings but otherwise very good

Beautiful setting staff very friendly breakfast spot on!

Stayed in March 2024

Not sure why the hotel charges you £12 per day to park your car in the huge car park.

Blue Smoke restaurant Reception seating area Bar Pool area

Stayed in March 2024

Nothing I didn’t not like, however could utilise space more for cost with hot tubs, outdoor area for summer.

Very modern, beautiful decor and room layout, all the staff were so lovely and pleasant, great hospitality.

Stayed in February 2024