Cleaning of the room each day should have happened, especially as we had paid so much extra for an upgraded room and we had pointed out the error the first time that the room wasn't serviced. The second time was very poor service. The price of wine in the restaurant for the evening meal was overly expensive and spoilt the overall experience,

Breakfast was amazing and the staff who served were excellent. The evening meal french onion soup was the highlight of the meal The room was only good after we had paid for an upgrade. The original room was not in the castle itself and was small and dark. The upgraded room was lovely, but on two days the housekeeping wasn't carried out so we had to go to get towels, tea and bin emptied etc. The first time mistake was understandable as we had changed room and the details about wanting the room serviced was not passed on. but for the same thing to happen 2 days later was very poor.

Stayed in April 2024

Nothing

Location

Stayed in May 2024

1st day found toe nail clippings and hair grips on floor at side of bed- complained and sent pics. No apologies- nothing- poor customer service. No clear directions to find room or offer to carry luggage- took us a while to find room struggling with heavy bags up lots of stairs

Location was perfect for our trip to Beamish museum being just a 10 minute drive away

Stayed in May 2024

No hotel / dining information in the room (or on the TV in the room). No fridge in the room. Bar drinks expensive.

Spectacular castle location in a beautiful part of the country. Staff were very helpful. The room was comfortable with lovely views. We were upgraded due to a fault with our telephone. Our dinner in the restaurant was good.

Stayed in May 2024

Nothing to say here, it was great

Wonderful venue, good food and breakfast and a very comfortable room. All at a very good price.

Stayed in May 2024

Dinner was good, but not warm. Couldn’t order extra portion at 9 as kitchen closes at 9.30.

Old world style

Stayed in May 2024

All was fine

Clean friendly not noisy plenty of areas to sit and relax.

Stayed in May 2024

Our room was in the courtyard and there were loud stairs above our room to the rooms above.

Great staff. Relaxed atmosphere within an amazing setting.

Stayed in May 2024

Nothing!

Setting and scenery.

Stayed in May 2024

Dinner & breakfast for first overnight stay was wonderful. Unfortunately asked waitress to find out what chardonnay like wines were available for dinner. We ended up with a wine that was British & tasted like a Sauvignon Blanc. We both had a taste & asked to choose another wine as we find it unpalatable. Sorry you pay 41 £ for privilege. Our waitress was lovely & felt terrible but the manager was the decision maker. Solution at least charge for cost of bottle!!!! We choose a Chablis in the end which was fine. It did spoil the experience. I ate the omelette again for breakfast the next day. It was like night & day in difference. First day was fluffy second day flat & visually unappealing. We paid for the Courtyard Superior room. It was lovely but no privacy from car parking & rear steps. Noisy from above rooms which did wake us during the evening.

Location for walking to Chester Le Street.

Stayed in May 2024

Felt like going round the place straightening the lamp shades and giving the a little dust.

Beautiful surroundings very relaxing vibe

Stayed in May 2024

The food did not live up to expectations

Stayed in May 2024

Price of a glass of wine

History

Stayed in May 2024

Breakfast very good. Had dinner once in our stay also very good. Menu remained the same so that might be a problem for some. Stayed in a castle room which was excellent. The bar was great and plenty of local walks

Stayed in May 2024

There’s nothing I didn’t like and would stay again.

It’s the perfect location, rooms are a little tired but clean and it sort of goes with the character of the castle.

Stayed in May 2024

Our only criticism was that the shower and bath hot water were too hot and could not be adjusted.

What a fabulous place to stay. Staff all polite , welcoming and courteous .

Stayed in May 2024

Was disappointed with no response from the hotel when we emailed with dinner reservations. I had to re email before we got a reply. My sister was really upset because she wanted to order wine and chocolates for us on our room as a surprise but again she had no email response so couldn't!!!

A return visit for our 25th wedding anniversary. We love the castle, what a fantastic setting. The room is beautiful and the most comfortable bed and pillows. We had afternoon tea and it was really nice with a good variety of cakes and very tasty scone. Staff are friendly especially in the dining room. Food is delicious.

Stayed in April 2024

We noticed a difference in our stay this time, it’s under new management and all the lovely little extras from the room have gone. It’s small things like the goody’s that make a difference! You used to get little toiletries in the bathroom, a basket with chocolate, crisps and a bottle of water on the dressing table. We didn’t even have a full size mirror I struggled to see to get ready the room was too dark. The breakfast portion was also reduced not the nice produce you used to get. Take note management and stop being stingy and put the extras back as this makes it special!

We stay at Lumley quite often throughout the year and love it. It’s location is perfect for visiting local attractions and the novelty of staying in a castle is just fabulous

Stayed in May 2024

The radiators in the room didn't seem to work. The weather was mild so that wasn't a problem

The location, atmosphere, food and staff were all first rate.

Stayed in May 2024

Considering a suite booked, bottles of water and snacks could have been provided both days, making it a little more special for guests. Amenities in the room ie kettle had to be placed for the floor as it didn’t reach any plugs. Mirror facilities were poorly lite.

Unique rooms. King James suite was extremely large. Bed comfortable

Stayed in May 2024

It was a bit tired, toilet handle was loose

Nice location beautiful to look at

Stayed in May 2024

no problems

Stayed in May 2024

Unfortunately we had some issues with the bathroom facilities being faulty and we were both disappointed with the evening meal choice in the restaurant. It saddened me to see that so much of the interior decor had been damaged in some way, showing a lack of respect from the visitors.

The building and surrounding areas are absolutely stunning. The interior of the castle is pleasantly set out and nice to be able to stop and take in the grand stature of such an old building.

Stayed in May 2024

Blood stains on bedding

Beautiful surroundings lovely staff

Stayed in May 2024