The room is inside a building which has a lounge on the ground floor called the Bocca lounge and the staff there were extremely rude and unkind towards my family while we waited there for a bit for the owner of this place to come give us the keys to the room. The staff members kept saying that we were making customers uncomfortable without giving any reason as if we had any choice to wait elsewhere since this lounge was quite literally the ground floor of the building. Very bad start to our holiday and for some reason they kept 'forgetting' we were staying in the room upstairs and continued to trouble us for identification everytime we left and returned to the place. They also insisted there were no rooms to stay upstairs at one point, completely baffling us 😑😑😑

The room was like the pictures

Stayed in July 2023

cleanliness, stairs, check in not really clear and had to clarify with whatsapp (luckily we have data).

location

Stayed in September 2023

Property is in the 4th floor. There are 2 lifts and two sets of stairs. There are narrow stairs to get into the property . If you are with luggage it will be a struggle. Property is not airconditioned as advertised . A portable aircon is setup in the bedroom only. It is next to the bed and noise will not let you sleep at night. There was a fan provided but it was broken. Not replaced even after asking the host. Think twice if you are going to stay here during summer. Windows are not sound proof and if you stay here during weekend, there is continues noise from road. Infront of the property is no stopping zone.

Location was convenient to access london

Stayed in June 2023

Very small and above a busy restaurant at night with loud music, lifts were only after many stairs, not air con at all, it was portible units with tubes out of windows. Not great with 30c days for all of our stay! Not great with communication either!

So close to restaurants and sight seeing!

Stayed in June 2023

Boiling hot as no windows apart from one tiny roof window. Was not told the stairs were long and very narrow, struggled with large suitcase as friend was in England for a month..stairs were messy and full of dirty laundry which we struggled to even get passed.

Great location, very clean and spacious.

Stayed in July 2023

N/a

Location and the host

Stayed in July 2023

The lifts- absolute nightmare. No health and safety concern to guest hallway packed out with bags, and you need to walk over them to get up the stairs. We had so many bags due alto attendingna wedding and the host dis not help us at all. In fact, we were staying outside the apartment for over an hour, waiting on the host The apartment is not like on the photos, I less it's nicely furnished basic but its not like the photos. The photos are very deceiving- as the hallway photos are taken downstairs where the nightclub is. The apartment wasn't properly clean it was just OK Aircon is ducktaped together - also had to fix it as the tube wasn't even connected to it, we only realised when we got back after our first day out and the room was.like a sauna due to this. Asked for late check out in April when I booked it - then I was told I need to check out at 11am instead of 5pm which thrown our last day totally off and cost me an absolute fortune to use lockers as we had plans for the last day- and on the first place my late check out was confirmed and it was one of the reasons I booked this place

I liked the location.

Stayed in June 2023

A lot of stairs to reach to room, lifts were very unhandy placed directly in front of the stairs. You have to be very careful otherwise you can fall of the stairs. Not suited for people with trouble walking. Nice room, a bit on the small side. The biggest issue was the cleanliness of this apartment. We had really smelly towels and bed sheets. Due to the fact we could not use the smelly towels, we had to borrow towels from my friend living in London. Cleanliness could be very much approved in the apartment. Also the guy checking us in and the cleaning lady were a bit rude.

Good location near the underground station and harrods

Stayed in June 2023

My husband, 12-year-old and I have no regrets staying in this apartment. The location was wonderful, the staff friendly and the combo washer/dryer was a Godsend for a traveling family.

Stayed in June 2023

Although secure, I thought the front door could be fitted better. It was too small for the frame, banged in the night and wasn't great at keeping put the occasional noise from the opposite apartment or hallway.

Great location and a good view of South Kensington. Apartment was modern, clean and fresh. Everything was provided include a great range of cleaning products which is rare in apartment stays. I travel to this area regularly for work and will use this as my go to hotel/apartment from now on.

Stayed in May 2023

not as good as the pictures, on the top floor so had stairs and lifts to take. no coffee or milk. very messy hallways full of excess furniture and other stuff. no help with early check in/late check out or even to look after bags etc.

great shower

Stayed in April 2023

amazing place

Stayed in April 2023

Being by the main road with no double glazing window meant we could here all the noise. We stayed at apt No. 1 right above the Bocca lounge facing the main road. Weekdays , not so bad but weekends the noise can be unbearable till 2am. Also noise from the construction work at the museum across the road.

Excellent location. Mins to Tube station. Short walking distance to Harrods, lots of cafes/shops/restaurants nearby. Great facilities, well equipped kitchen. Comfortable bed and sofa bed.

Stayed in March 2023

Single glazing so very noisy with the traffic. Door in bedroom onto landing (was not fully locked) as well as another main door but let light in. Smelt of shisha from bar below. No hot water on first morning.

Nice location. Nice bed.

Stayed in March 2023

Lovely apartment in great location

Stayed in February 2023

very clean, great location, host was very helpful with anything we needed, he gave us his number when we checked in and told us to call if we needed anything, we called as the water wasn’t getting hot, he answered straight away and it was fixed within minutes! amazing service thank you

Stayed in December 2022

The windows could not been locked at all. we had the feeling that we slept directly on the street. they call the apartment luxury but this is far away. it does not enough if you have good furniture, but proper windows are essential!

great location but located above a bar.

Stayed in October 2022

It was not luxury as marketed and the noise was terrible with racing super cars and police sirens, we got no sleep.

Stayed in October 2022

-

Great location Newly refurbished flat Friendly staff

Stayed in September 2022

if you are a family don’t even think to book this apartment the entrance of the building as same as lounge which is really uncomfortable, you have to use 3 stairs 2 elevators to get tothe apartment.

it was newly furnished

Stayed in August 2022

The apartment is located on a busy street and the windows are single glazed resulting in a very poor sound insulation. We felt as we were practically sleeping on the street

great location. apartment was clean and the service excellent

Stayed in May 2023

No windows and no sun light. It’s confined space.

Not comfortable. It’s not as same the picture.

Stayed in August 2023

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Stayed in May 2024

There are no comments available for this review

Stayed in March 2024