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  5. Reviews of Macdonald Portal Hotel, Golf & Spa Cobblers Cross, Cheshire

Reviews of Macdonald Portal Hotel, Golf & Spa Cobblers Cross, Cheshire 4 stars

Cobblers Cross, Tarporley, CW6 0DJ, United Kingdom

#16 of 17 hotels in Tarporley

Guests' Choice

Review score

Based on 119 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.8

  • Location

    8.8

  • Facilities

    8.1

  • Staff

    8.1

  • Value for money

    7.8

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 6 May 2024

    8.0
    Nice surroundings would of been beneficial to be made aware of more
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast wasn’t very hot and not as described on internet, wasn’t aware my granddaughter could swim so didn’t take costume she was very disappointed

    Easy to find plenty of parking large room

    Stayed in May 2024

  • Reviewed: 29 April 2024

    9.0
    Very comfortable and good location for Oulton Park.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    Very comfortable room, superb bed and spacious.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Lovely hotel, hidden gem.
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Drinks prices were astronomical. Also we were questioned by staff at breakfast. We paid on arrival but apparently the message didn't get passed to the dining room. A little uncomfortable.

    The views from the bar and restaurant were sensational. Lovely hotel really enjoyed it.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    9.0
    Great time at the spa, comfortable relaxed stay
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could have been better. Evening meals expensive

    Location amazing, friendly staff, clean. Brilliant relaxing spa

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Blissful location, building and very helpful staff.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Dinner was disappointing especially the duck leg which came swimming in lentils! No marmalade at breakfast, apparently they weren’t doing marmalade today??

    Greeted by a charming lady on reception, first class exterior and entrance. Bedroom was huge and bed super luxurious bar area vast and comfortable, what’s to complain about all that, and situated in mature parkland only gutted we didn’t have time to play golf!

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Lovely spot. Nice staff members.
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    A man snoring in another room! I could hear it😹 And some golfing blokes not realising they were talking very loudly with their questionable schoolboy jokes🙄

    Location. Surrounded by pretty countryside

    Stayed in April 2024

  • Reviewed: 22 April 2024

    6.0
    not bad but could be far better
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    overall food quality is below a standard expected for this type of hotel , and always seems to be understaffed . the bar service is patchy and not very welcoming

    comfortable rooms, very quiet location and nice pool / gym . reception staff are good,

    Stayed in April 2024

  • Reviewed: 19 April 2024

    8.0
    Ok
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    The restaurant dinner menu could do with some food in sauces

    Room

    Stayed in April 2024

  • Reviewed: 18 April 2024

    7.0
    Room great… food not great…
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Reception … had to ring phone 2 times and wait on arrival…Not particularly helpful When in room…Rang for room service twice and was cut off. Reverted to reception phone number - not answered. Eventually had to come down to bar…waited…then was told to go to reception to order!!! When food arrived- no salt/vinegar or sauces…no milk for tea!!! Wouldn’t bother with food, if came again…

    Bedroom great

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Lovely place, great staff and big, clean rooms.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    The only surprise was that it was £15 extra to bring our dog. On booking.com, I'm sure somewhere in the small print this will be included, however we didn't see it so I'm sure others won't either. It may be clearer just to include the £15 in the total price to allow pets? I know many people don't bring pets - but this listing on booking.com was specifically a 'pets allowed' ad. Why not have two ads, one for pets and one without, and then there aren't any surprise bills to pay on arrival? Those who are bringing a pet will always be searching with the filter on so the correct ad will appear on their search.

    Lovely staff who were welcoming and helpful. Beautiful and well maintained grounds with it being a golf course! Very clean (and big!) rooms, the spec of the interior was much much better than the likes of other accommodations for a similar price. Overall we were really happy with it.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    8.0
    Beautiful hotel, lovely location and the views are unreal! I would stay again!
    • Leisure trip
    • People with friends
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast. Thankfully it was free. If i had paid, i would have sent it back. Cooked ‘help yourself’ breakfast wasn’t particularly hot, bacon was very fatty, sausages overcooked - The continental breakfast was better but also not great for the price of the stay.

    Beautiful big room with balcony, comfortable bed and facilities where brilliant. Staff are really friendly and helpful!

    Stayed in April 2024

  • Reviewed: 10 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Drinks are expensive

    Nice relaxed hotel. Great pool and gym not too busy. 20 Minute walk into Tarpely

    Stayed in April 2024

  • Reviewed: 8 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    The decor generally was a bit dated. The ability to make a decent coffee in the room would make a real difference! There was confusion at breakfast over what we had ordered. It was unclear why this had happened.

    The location, in the Cheshire countryside is stunning. The room was spacious and clean, The pool and spa were clean and up to date. The reception staff were helpful.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Very relaxing hotel
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Not very friendly in golf pro shop

    Location, cleanliness, facilities

    Stayed in April 2024

  • Reviewed: 31 March 2024

    8.0
    Enjoyable.
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Evening bar staff were not very friendly & poor customer service.

    Lovely setting within the golf courses. Nice hotel with large rooms. Bar & restaurants clean & comfortable.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    7.0
    Amazing hotel, will be my go to for business trips in the area!
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    Breakfast was pretty average for the price. It was nice, but £10-12 for what you get wasnt anything to shout about. Also there was a mix up with the authorisation payment and had to wait 2 weeks to get it back including having to email to complain, but they were quick and understanding with how they dealt with it.

    The hotel was lovely, very well kept, beautiful settings/surroundings. Location wasnt amazing for connections to main roads and getting to business premises. But over all really nice hotel, friendly and helpful staff. Gym and spa was amazing! Rooms executive looking and very comfy. Some of it a little tired, but over all no complaints. Love the comlimentary water and a couple of other little touches like that, very nice.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    9.0
    Great if you’re not in a hurry!
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Staff in restaurant were painfully slow. Both with evening meal and breakfast service. Took 25 mins to get served a glass of wine in the evening and ages before our food order was taken. Breakfast was worse but I had been warned not to have breakfast there, but I thought 50 mins would be long enough so went for it. Even though we paid the extra for the salmon we sadly didn’t have time to finish eating it as it arrived so late, my coffee arrived as we were about to leave. Such a shame as will have to make alternative arrangements next time we stay.

    Lovely location, spacious comfortable room, clean with lovely big pillows, soft duvet and large bed. Nice toiletries and fresh new towels. plenty of parking. great shower too.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Great facilities. Cozy room. Very good value for money.

    Stayed in March 2024

  • Reviewed: 28 February 2024

    8.0
    It ticks the boxes for a little getaway close to home
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast supplements were extortionate on top of the already expensive breakfast. (£24 for breakfast then £5 additional for poached eggs and avo)

    Lovely location and recent spa area

    Stayed in February 2024

  • Reviewed: 26 February 2024

    8.0
    Like the hotel but needs a bit of an update snd things need to be fixed!
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Decor old fashioned and a bit tired. Asked for a quiet room but heard fans from above during the night. Cold tap difficult/hard to turn on. Fan not working in bathroom (been like that for years) so moisture goes straight out into the wardrobe where your clothes are and into room. Very comfy bed though!

    Area. Out of the way. Countryside. Space.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    9.0
    Lovely night away to relax and unwind.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Better choice of food on the lounge menu needed.

    Lovely location, nice and peaceful.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    7.0
    With a bit more effort this could be a nice hotel for a spa break.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Apart from the receptionist who booked us in, the rest of the staff we encountered seemed distracted or too busy to make any kind of greeting or conversation. The restaurant still had chips on the floor at breakfast from the previous nights dinner.

    Nice country hotel for a short break.

    Stayed in February 2024

  • Reviewed: 22 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night

    Excellent that they have a swimming pool and Gym.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Pool wasnt really 4 star breakfast fry up wasnt best potatoe cake was hard so was the other diners muslie toast fruit was nice safe didnt work and kettle had a faulty plug we should have told reception .but you shoult have to it should be checked pat testing out date under kettle

    Room was lovely nice size food was nice in the bar suroundings was nice.

    Stayed in February 2024

Showing 1 – 25

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